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Investigating the impact of perceived work complexity, shared leadership on team performance of IT employees of South African firms
Mini Dissertation (MBA)--University of Pretoria, 2017.
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| Format: | Thesis |
| Language: | English |
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University of Pretoria
2018
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| _version_ | 1867613662411227136 |
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| access_status_str | Open Access |
| author2 | Scheepers, Caren |
| author_browse | Scheepers, Caren |
| author_facet | Scheepers, Caren |
| collection | Thesis |
| dc_rights_str_mv | © 2018 University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria. |
| description | Mini Dissertation (MBA)--University of Pretoria, 2017. |
| format | Thesis |
| id | oai:repository.up.ac.za:2263/64823 |
| institution | University of Pretoria (South Africa) |
| language | English |
| last_indexed | 2026-06-10T12:39:42.666Z |
| license_str | Other — see source repository |
| provenance_str_mv | Harvested via OAI-PMH from UPSpace — University of Pretoria Institutional Repository |
| publishDate | 2018 |
| publishDateRange | 2018 |
| publishDateSort | 2018 |
| publisher | University of Pretoria |
| publisherStr | University of Pretoria |
| record_format | dspace |
| source_str | UPSpace — University of Pretoria Institutional Repository |
| spelling | oai:repository.up.ac.za:2263/64823 Investigating the impact of perceived work complexity, shared leadership on team performance of IT employees of South African firms Scheepers, Caren ichelp@gibs.co.za Storm, Christiaan Philippus UCTD Mini Dissertation (MBA)--University of Pretoria, 2017. The IS environment is riddled with difficulties rendering it complex in nature. It involves multiple interactions among elements, multiple actors, multiple actor roles, various degrees of freedom and multiple settings for distribution. Unfortunately, research has paid limited attention to finding the silver bullet that could manage complexity in systems, including IS systems. The complexity of IS, as well as the frequent changes to the agreed-upon requirements common in this environment, causes uncertainty. To improve our understanding of IT employeesÕ perceived work complexity, this research drew on the constructs of shared leadership and team performance. More specifically, the objective of this research study was to develop and test a model of how work complexity, as perceived by IT employees, influences their team performance, and the role that shared leadership plays. A new construct, perceived work complexity, was created. Two existing dimensions of team performance, namely effectiveness and efficiency, and three types of shared leadership, transformational, transactional and directive shared leadership, were studied. Shared leadership was hypothesised to positively predict team performance and negatively predict perceived work complexity, based on prior research. Perceived work complexity was also hypothesised to negatively predict team performance. Other factors, such as age and working at different locations, were also considered. To test the research model a survey methodology was adopted. Data was collected from IT professionals in South Africa using an online questionnaire which was developed using existing literature and multi-item scales to operationalise the studyÕs variables. Using a non-probability snowball sampling approach, the questionnaire was administered to IT employees who were invited to participate in the study. Data was collected over three months and a total of 204 useable responses from IT professionals in South Africa were collected. After removing missing data, and checking for outliers, the data was subjected to confirmatory and exploratory factor analyses to ensure validity and reliably. First, an exploratory factor analysis to ensure unidimensionality was carried out; this was followed by a confirmatory factor analysis to prove the convergent and discriminant validity of the constructs. After proving the validity and reliability of the constructs, composite variables of the latent factors were created. Finally, hypothesised relationships were tested using structural equation modelling techniques to test the proposed model. ii The final results showed that perceived work complexity negatively predicts team performance, and that shared leadership negatively predicts perceived work complexity and positively predicts team performance. Additional analyses suggested that perceived work complexity can be seen as either a mediator or moderator. Perceived work complexity partially mediated the effect, reducing it, that shared leadership has on team performance. The moderating effect of perceived work complexity showed that there is a significant positive relationship between shared leadership and team performance at high and low levels of perceived wok complexity. The study also showed that working at different locations increases perceived work complexity and that age reduces the perception of shared leadership. The perceived work complexity phenomenon is important to both academia and IT management practice. By determining the extent to which perceived work complexity and shared leadership are important to team performance, this study adds to the growing body of knowledge on perceived work complexity and ways to resolve key IT management issues. The results have useful implications for practice. lt2018 Gordon Institute of Business Science (GIBS) MBA Unrestricted 2018-05-11T09:02:32Z 2018-05-11T09:02:32Z 30-03-18 2017 Mini Dissertation Storm, CP 2017, Investigating the impact of perceived work complexity, shared leadership on team performance of IT employees of South African firms, MBA Mini Dissertation, University of Pretoria, Pretoria, viewed yymmdd <http://hdl.handle.net/2263/64823> http://hdl.handle.net/2263/64823 en © 2018 University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria. application/pdf University of Pretoria |
| spellingShingle | UCTD Investigating the impact of perceived work complexity, shared leadership on team performance of IT employees of South African firms |
| title | Investigating the impact of perceived work complexity, shared leadership on team
performance of IT employees of South African firms |
| title_full | Investigating the impact of perceived work complexity, shared leadership on team
performance of IT employees of South African firms |
| title_fullStr | Investigating the impact of perceived work complexity, shared leadership on team
performance of IT employees of South African firms |
| title_full_unstemmed | Investigating the impact of perceived work complexity, shared leadership on team
performance of IT employees of South African firms |
| title_short | Investigating the impact of perceived work complexity, shared leadership on team
performance of IT employees of South African firms |
| title_sort | investigating the impact of perceived work complexity shared leadership on team performance of it employees of south african firms |
| topic | UCTD |
| url | http://hdl.handle.net/2263/64823 |