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Perceived value influences on disruption in the context of life insurance : a study on the influence of value dimensions on perceived value in the life insurance industry in South Africa and the resulting impact on disruption in this context
Mini Dissertation (MBA)--University of Pretoria, 2017.
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| Format: | Thesis |
| Language: | English |
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University of Pretoria
2018
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| _version_ | 1867613615233695744 |
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| access_status_str | Open Access |
| author2 | Chipp, Kerry |
| author_browse | Chipp, Kerry |
| author_facet | Chipp, Kerry |
| collection | Thesis |
| dc_rights_str_mv | © 2018 University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria. |
| description | Mini Dissertation (MBA)--University of Pretoria, 2017. |
| format | Thesis |
| id | oai:repository.up.ac.za:2263/64856 |
| institution | University of Pretoria (South Africa) |
| language | English |
| last_indexed | 2026-06-10T12:38:57.791Z |
| license_str | Other — see source repository |
| provenance_str_mv | Harvested via OAI-PMH from UPSpace — University of Pretoria Institutional Repository |
| publishDate | 2018 |
| publishDateRange | 2018 |
| publishDateSort | 2018 |
| publisher | University of Pretoria |
| publisherStr | University of Pretoria |
| record_format | dspace |
| source_str | UPSpace — University of Pretoria Institutional Repository |
| spelling | oai:repository.up.ac.za:2263/64856 Perceived value influences on disruption in the context of life insurance : a study on the influence of value dimensions on perceived value in the life insurance industry in South Africa and the resulting impact on disruption in this context Chipp, Kerry ichelp@gibs.co.za Janks, Felicity Sarah UCTD Mini Dissertation (MBA)--University of Pretoria, 2017. This study explored customer perceived value of life insurance in South Africa in order to unpack customer value drivers in this context and the resulting likelihood of disruption. A qualitative approach unpacked customer perceptions of what was valuable to them for life insurance and their perceptions of disruption within this context. HolbrookÕs Typology of Consumer Value was used as a base to test applicability for life insurance deductively. The model was then adapted inductively for application in the life insurance industry, and the likelihood of disruption as a result of perceived value was assessed accordingly. Economic and hedonic value dimensions were found to have the biggest impact on value in life insurance, with trust dimensions being hedonically relevant. Phenomenological and psychological hedonic value dimensions emerged from the study, both with a marked impact on value. Disruption was found to be likely in the industry due to perceived value gaps, although disruption may be slowed due to mistrust for smaller unknown insurers, and a low willingness of customers to be first-movers in this industry. It was found that even if the industry is not disrupted, disruptive players will likely influence established insurers to bridge the current value gaps to stay competitive. za2018 Gordon Institute of Business Science (GIBS) MBA Unrestricted 2018-05-11T09:02:40Z 2018-05-11T09:02:40Z 30-03-18 2017 Mini Dissertation Janks, S 2017, Perceived value influences on disruption in the context of life insurance : a study on the influence of value dimensions on perceived value in the life insurance industry in South Africa and the resulting impact on disruption in this context, MBA Mini Dissertation, University of Pretoria, Pretoria, viewed yymmdd <http://hdl.handle.net/2263/64856> http://hdl.handle.net/2263/64856 en © 2018 University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria. application/pdf University of Pretoria |
| spellingShingle | UCTD Perceived value influences on disruption in the context of life insurance : a study on the influence of value dimensions on perceived value in the life insurance industry in South Africa and the resulting impact on disruption in this context |
| title | Perceived value influences on disruption in the context of life insurance : a study on the influence of value dimensions on perceived value in the life insurance industry in South Africa and the resulting impact on disruption in this context |
| title_full | Perceived value influences on disruption in the context of life insurance : a study on the influence of value dimensions on perceived value in the life insurance industry in South Africa and the resulting impact on disruption in this context |
| title_fullStr | Perceived value influences on disruption in the context of life insurance : a study on the influence of value dimensions on perceived value in the life insurance industry in South Africa and the resulting impact on disruption in this context |
| title_full_unstemmed | Perceived value influences on disruption in the context of life insurance : a study on the influence of value dimensions on perceived value in the life insurance industry in South Africa and the resulting impact on disruption in this context |
| title_short | Perceived value influences on disruption in the context of life insurance : a study on the influence of value dimensions on perceived value in the life insurance industry in South Africa and the resulting impact on disruption in this context |
| title_sort | perceived value influences on disruption in the context of life insurance a study on the influence of value dimensions on perceived value in the life insurance industry in south africa and the resulting impact on disruption in this context |
| topic | UCTD |
| url | http://hdl.handle.net/2263/64856 |