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End-consumer trust and adoption of smart contracts in life insurance in South Africa
Mini Dissertation (MBA)--University of Pretoria, 2017.
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| Other Authors: | |
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| Format: | Thesis |
| Language: | English |
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University of Pretoria
2018
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| _version_ | 1867613542902923264 |
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| access_status_str | Open Access |
| author2 | Penfold, Craig |
| author_browse | Penfold, Craig |
| author_facet | Penfold, Craig |
| collection | Thesis |
| dc_rights_str_mv | © 2018 University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria. |
| description | Mini Dissertation (MBA)--University of Pretoria, 2017. |
| format | Thesis |
| id | oai:repository.up.ac.za:2263/64865 |
| institution | University of Pretoria (South Africa) |
| language | English |
| last_indexed | 2026-06-10T12:37:48.825Z |
| license_str | Other — see source repository |
| provenance_str_mv | Harvested via OAI-PMH from UPSpace — University of Pretoria Institutional Repository |
| publishDate | 2018 |
| publishDateRange | 2018 |
| publishDateSort | 2018 |
| publisher | University of Pretoria |
| publisherStr | University of Pretoria |
| record_format | dspace |
| source_str | UPSpace — University of Pretoria Institutional Repository |
| spelling | oai:repository.up.ac.za:2263/64865 End-consumer trust and adoption of smart contracts in life insurance in South Africa Penfold, Craig ichelp@gibs.co.za Lombard, Jan Andries UCTD Mini Dissertation (MBA)--University of Pretoria, 2017. Blockchain technology has received a disproportionate share of technology news reporting in recent years. As the database technology that solves the double-transaction problem for cryptocurrencies, blockchain has conventionalised digital ledger technology thinking and is envisaged to represent the future of financial platforms. Smart contract technology, the blockchain containers for processes and rules, is positioned to expedite automation in the post-trade infrastructure of financial systems. Fintech disruptors discern blockchainÕs potential as a mechanism for disintermediation of the insurance value chain as an opportunity for innovation. Industry counter-measures to this threat include coalitions of financial institutions to evaluate potentially disruptive technologies. The fundamental questions facing the insurance industry are the end-consumerÕs trusting beliefs and propensity to use these emerging technologies in policy servicing systems. We harness technology adoption theories, trust in technology research and the task-technology fit model to measure policyholder perceptions of blockchain among consumers in the life insurance industry. Responses from a sample of life insurance policyholders (n = 199) were used to measure concepts from three IS adoption theories. Our research finds evidence of policyholder trust in the reliability of blockchain technology, an understanding of the benefits of the technology and a willingness for it to be used in policy servicing. za2018 Gordon Institute of Business Science (GIBS) MBA Unrestricted 2018-05-11T09:02:43Z 2018-05-11T09:02:43Z 30-03-18 2017 Mini Dissertation Lombard, JA 2017, End-consumer trust and adoption of smart contracts in life insurance in South Africa, MBA Mini Dissertation, University of Pretoria, Pretoria, viewed yymmdd <http://hdl.handle.net/2263/64865> http://hdl.handle.net/2263/64865 en © 2018 University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria. application/pdf University of Pretoria |
| spellingShingle | UCTD End-consumer trust and adoption of smart contracts in life insurance in South Africa |
| title | End-consumer trust and adoption of smart contracts in life insurance in South Africa |
| title_full | End-consumer trust and adoption of smart contracts in life insurance in South Africa |
| title_fullStr | End-consumer trust and adoption of smart contracts in life insurance in South Africa |
| title_full_unstemmed | End-consumer trust and adoption of smart contracts in life insurance in South Africa |
| title_short | End-consumer trust and adoption of smart contracts in life insurance in South Africa |
| title_sort | end consumer trust and adoption of smart contracts in life insurance in south africa |
| topic | UCTD |
| url | http://hdl.handle.net/2263/64865 |