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An audit of calls to a free South African mental health call centre
Mini Dissertation (MA)--University of Pretoria, 2017.
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| Format: | Thesis |
| Language: | English |
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University of Pretoria
2018
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| _version_ | 1867613697188298752 |
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| access_status_str | Open Access |
| author2 | Eskell-Blokland, Linda |
| author_browse | Eskell-Blokland, Linda |
| author_facet | Eskell-Blokland, Linda |
| collection | Thesis |
| dc_rights_str_mv | © 2018 University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria. |
| description | Mini Dissertation (MA)--University of Pretoria, 2017. |
| format | Thesis |
| id | oai:repository.up.ac.za:2263/65545 |
| institution | University of Pretoria (South Africa) |
| language | English |
| last_indexed | 2026-06-10T12:40:15.875Z |
| license_str | Other — see source repository |
| provenance_str_mv | Harvested via OAI-PMH from UPSpace — University of Pretoria Institutional Repository |
| publishDate | 2018 |
| publishDateRange | 2018 |
| publishDateSort | 2018 |
| publisher | University of Pretoria |
| publisherStr | University of Pretoria |
| record_format | dspace |
| source_str | UPSpace — University of Pretoria Institutional Repository |
| spelling | oai:repository.up.ac.za:2263/65545 An audit of calls to a free South African mental health call centre Eskell-Blokland, Linda EMAILDESS@YAHOO.COM Deysel, Dessislava Ivanova UCTD Mini Dissertation (MA)--University of Pretoria, 2017. In South Africa, 1 in 3 people experience mental illness during their lifetime, at least 1 in 10 non-natural deaths are due to suicide, and poverty, crime, and HIV are common local psychosocial stressors. Despite this, it is estimated that only 5% of the national health expenditure goes towards mental health, and that nearly 75% of those with a mental health condition are not treated. Within this context exists an NPO offering free national mental health helplines, yet little is known about the population accessing this resource, the nature of difficulties reported, and the kind of assistance provided. Aiming to address this knowledge gap, the present exploratory mixed methods archival research is based on a sample (N = 300) of telephone counselling records from February and March 2017. The results of descriptive, inferential, and content analyses indicate that callers to the NPO’s helplines were mostly female, aged 20 to 29, of Black race, and from the province of Gauteng. The discovery of significant associations between certain variables shows that the profile of callers may vary depending on the race of a caller, as well as the day and time of a call. The majority of people called due to self-related concerns, most often mental illness and interpersonal problems. The NPO predominantly assisted callers with referrals to other resources, mainly support structures and counselling services provided by other informal community organisations. The findings provide valuable feedback to the NPO. They further suggest a heavy reliance on the informal non-profit sector, and a need for mental health support and counselling services. A larger study is needed to expand on these exploratory findings. Psychology MA Unrestricted 2018-07-16T07:53:39Z 2018-07-16T07:53:39Z 2018/04/25 2017 Mini Dissertation Deysel, DI 2017, An audit of calls to a free South African mental health call centre, MA Mini Dissertation, University of Pretoria, Pretoria, viewed yymmdd <http://hdl.handle.net/2263/65545> A2018 http://hdl.handle.net/2263/65545 en © 2018 University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria. application/pdf University of Pretoria |
| spellingShingle | UCTD An audit of calls to a free South African mental health call centre |
| title | An audit of calls to a free South African mental health call centre |
| title_full | An audit of calls to a free South African mental health call centre |
| title_fullStr | An audit of calls to a free South African mental health call centre |
| title_full_unstemmed | An audit of calls to a free South African mental health call centre |
| title_short | An audit of calls to a free South African mental health call centre |
| title_sort | audit of calls to a free south african mental health call centre |
| topic | UCTD |
| url | http://hdl.handle.net/2263/65545 |