Full Text Available
Note: Clicking the button above will open the full text document at the original institutional repository in a new window.
The UX entrenchment enigma : why user experience practices are not being incorporated in South African enterprises' Information Systems Development Methodologies (ISDMS)
Dissertation (MIS)--University of Pretoria, 2017.
Saved in:
| Other Authors: | |
|---|---|
| Format: | Thesis |
| Language: | English |
| Published: |
University of Pretoria
2018
|
| Subjects: | |
| Tags: |
No Tags, Be the first to tag this record!
|
| _version_ | 1867613622197288960 |
|---|---|
| access_status_str | Open Access |
| author2 | Gelderblom, Helene |
| author_browse | Gelderblom, Helene |
| author_facet | Gelderblom, Helene |
| collection | Thesis |
| dc_rights_str_mv | © 2018 University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria. |
| description | Dissertation (MIS)--University of Pretoria, 2017. |
| format | Thesis |
| id | oai:repository.up.ac.za:2263/66245 |
| institution | University of Pretoria (South Africa) |
| language | English |
| last_indexed | 2026-06-10T12:39:04.068Z |
| license_str | Other — see source repository |
| provenance_str_mv | Harvested via OAI-PMH from UPSpace — University of Pretoria Institutional Repository |
| publishDate | 2018 |
| publishDateRange | 2018 |
| publishDateSort | 2018 |
| publisher | University of Pretoria |
| publisherStr | University of Pretoria |
| record_format | dspace |
| source_str | UPSpace — University of Pretoria Institutional Repository |
| spelling | oai:repository.up.ac.za:2263/66245 The UX entrenchment enigma : why user experience practices are not being incorporated in South African enterprises' Information Systems Development Methodologies (ISDMS) Gelderblom, Helene u11337525@up.ac.za Brosens, Jacques UCTD User Experience (UX) User-Centred Design Human–Computer Interaction Interaction Design Systems Development Life Cycle Engineering, built environment and information technology theses SDG-08 Engineering, built environment and information technology theses SDG-09 Engineering, built environment and information technology theses SDG-10 Dissertation (MIS)--University of Pretoria, 2017. Research shows that software projects have a high failure rate. User involvement has been identified as one of the most important success factors for software projects. User experience (UX) practices have been shown to engender several benefits with respect to the implementation and delivery of information systems. However, the institutionalisation of UX within organisations remains low. The question thus arises on why the managers of software programmes or projects neglect to incorporate UX practices into their teams� information systems development methodologies (ISDMs). This dissertation presents a study that investigated the perceptions of software programme or project managers in large South African enterprises about UX and its related concepts, its benefits, and the factors that restrict the adoption of associated practices. Interviews were conducted with six software programme or project managers working for large companies in six different industries. The main contribution is an explanation of the potential reasons for the lack of integration of UX activities into software development projects. The study finds that UX is often disregarded because the quality of software solutions as perceived by its users is not typically a measure of success for the project. A secondary contribution is an appraisal of eight potential instruments for persuading non-UX IT practitioners to integrate UX activities into their software projects. Results show that the demonstration of credible business cases and coherent recommendations from UX specialists have the highest power to persuade. es2026 Informatics MIT Unrestricted SDG-08: Decent work and economic growth SDG-09: Industry, innovation and infrastructure SDG-10: Reduced inequalities 2018-08-17T09:42:48Z 2018-08-17T09:42:48Z 2005/02/18 2017 Dissertation Brosens, J 2017, The UX entrenchment enigma : why user experience practices are not being incorporated in South African enterprises' Information Systems Development Methodologies (ISDMS), MIT Dissertation, University of Pretoria, Pretoria, viewed yymmdd <http://hdl.handle.net/2263/66245> A2018 http://hdl.handle.net/2263/66245 en © 2018 University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria. application/pdf University of Pretoria |
| spellingShingle | UCTD User Experience (UX) User-Centred Design Human–Computer Interaction Interaction Design Systems Development Life Cycle Engineering, built environment and information technology theses SDG-08 Engineering, built environment and information technology theses SDG-09 Engineering, built environment and information technology theses SDG-10 The UX entrenchment enigma : why user experience practices are not being incorporated in South African enterprises' Information Systems Development Methodologies (ISDMS) |
| title | The UX entrenchment enigma : why user experience practices are not being incorporated in South African enterprises' Information Systems Development Methodologies (ISDMS) |
| title_full | The UX entrenchment enigma : why user experience practices are not being incorporated in South African enterprises' Information Systems Development Methodologies (ISDMS) |
| title_fullStr | The UX entrenchment enigma : why user experience practices are not being incorporated in South African enterprises' Information Systems Development Methodologies (ISDMS) |
| title_full_unstemmed | The UX entrenchment enigma : why user experience practices are not being incorporated in South African enterprises' Information Systems Development Methodologies (ISDMS) |
| title_short | The UX entrenchment enigma : why user experience practices are not being incorporated in South African enterprises' Information Systems Development Methodologies (ISDMS) |
| title_sort | ux entrenchment enigma why user experience practices are not being incorporated in south african enterprises information systems development methodologies isdms |
| topic | UCTD User Experience (UX) User-Centred Design Human–Computer Interaction Interaction Design Systems Development Life Cycle Engineering, built environment and information technology theses SDG-08 Engineering, built environment and information technology theses SDG-09 Engineering, built environment and information technology theses SDG-10 |
| url | http://hdl.handle.net/2263/66245 |