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The analysis and modelling of Aurecon’s RSA Offshoring Admin and Technical Quality Process for process improvement
Mini Dissertation (B Eng. (Industrial and Systems Engineering))--University of Pretoria, 2018.
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| Format: | Thesis |
| Language: | English English |
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University of Pretoria. Faculty of Engineering, Built Environment and Information Technology. Dept. of Industrial and Systems Engineering
2019
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| _version_ | 1867613501300670464 |
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| access_status_str | Open Access |
| author | Van Jaarsveld, Adèle |
| author_browse | Van Jaarsveld, Adèle |
| author_facet | Van Jaarsveld, Adèle |
| author_sort | Van Jaarsveld, Adèle |
| collection | Thesis |
| dc_rights_str_mv | © 2018 University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria. |
| description | Mini Dissertation (B Eng. (Industrial and Systems Engineering))--University of Pretoria, 2018. |
| format | Thesis |
| id | oai:repository.up.ac.za:2263/68343 |
| institution | University of Pretoria (South Africa) |
| language | English English |
| last_indexed | 2026-06-10T12:37:09.154Z |
| license_str | Other — see source repository |
| provenance_str_mv | Harvested via OAI-PMH from UPSpace — University of Pretoria Institutional Repository |
| publishDate | 2019 |
| publishDateRange | 2019 |
| publishDateSort | 2019 |
| publisher | University of Pretoria. Faculty of Engineering, Built Environment and Information Technology. Dept. of Industrial and Systems Engineering |
| publisherStr | University of Pretoria. Faculty of Engineering, Built Environment and Information Technology. Dept. of Industrial and Systems Engineering |
| record_format | dspace |
| source_str | UPSpace — University of Pretoria Institutional Repository |
| spelling | oai:repository.up.ac.za:2263/68343 The analysis and modelling of Aurecon’s RSA Offshoring Admin and Technical Quality Process for process improvement Van Jaarsveld, Adèle Mini-dissertations (Industrial and Systems Engineering) Mini Dissertation (B Eng. (Industrial and Systems Engineering))--University of Pretoria, 2018. The following project aims to analyse and model Aurecon’s RSA Offshoring Admin and Technical Quality Process to evaluate the performance of the process and identify potential areas for improvement. Different methodologies and tools such as the process analysis and design methodology framework, process mapping, business process modelling and notation as well as simulation modelling were used during the execution of this project. To gain a better understanding of what the objectives, inputs and outputs of the process are, the Process Definition phase of the process analysis and design framework was used. To illustrate the workflow within the admin and technical quality process, process mapping and business process modelling and notation were used. Simulation modelling was then used to determine how the process may perform in certain scenarios. A specific scenario that had to be tested with the developed simulation model, was how Aurecon’s RSA telecommunication department would handle a volume increase in the number of work orders that will occur in the financial year of 2019. The overall aim of this department, specifically the offshoring team of this department, is to achieve their revenue target for 2019. However, this can only be achieved if the team can handle the volume increase that will occur in the financial year of 2019. Therefore, the specific modelling objective was to determine whether the current number of available human resources within the process would be able to handle the volume increase and if not, the objective was to identify the additional number of human resources required to handle the increase in the work order volume. Different improvements scenarios were developed and tested with the model. Recommendations were then made based on the output that was produced by the model in each of these improvement scenarios. 2019-01-31T13:03:53Z 2019-01-31T13:03:53Z 2018 2018 Mini Dissertation http://hdl.handle.net/2263/68343 en en © 2018 University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria. PDF application/pdf University of Pretoria. Faculty of Engineering, Built Environment and Information Technology. Dept. of Industrial and Systems Engineering |
| spellingShingle | Mini-dissertations (Industrial and Systems Engineering) Van Jaarsveld, Adèle The analysis and modelling of Aurecon’s RSA Offshoring Admin and Technical Quality Process for process improvement |
| title | The analysis and modelling of Aurecon’s RSA Offshoring Admin and Technical Quality Process for process improvement |
| title_full | The analysis and modelling of Aurecon’s RSA Offshoring Admin and Technical Quality Process for process improvement |
| title_fullStr | The analysis and modelling of Aurecon’s RSA Offshoring Admin and Technical Quality Process for process improvement |
| title_full_unstemmed | The analysis and modelling of Aurecon’s RSA Offshoring Admin and Technical Quality Process for process improvement |
| title_short | The analysis and modelling of Aurecon’s RSA Offshoring Admin and Technical Quality Process for process improvement |
| title_sort | analysis and modelling of aurecon s rsa offshoring admin and technical quality process for process improvement |
| topic | Mini-dissertations (Industrial and Systems Engineering) |
| url | http://hdl.handle.net/2263/68343 |
| work_keys_str_mv | AT vanjaarsveldadele theanalysisandmodellingofaureconsrsaoffshoringadminandtechnicalqualityprocessforprocessimprovement AT vanjaarsveldadele analysisandmodellingofaureconsrsaoffshoringadminandtechnicalqualityprocessforprocessimprovement |