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Critical competencies of executive ICT leaders at mobile network operators in South Africa
Mini Dissertation (MBA)--University of Pretoria, 2018.
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| Other Authors: | |
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| Format: | Thesis |
| Language: | English |
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University of Pretoria
2019
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| _version_ | 1867613522518605824 |
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| access_status_str | Open Access |
| author2 | Chiba, Manoj and Chipp, Kerry |
| author_browse | Chiba, Manoj and Chipp, Kerry |
| author_facet | Chiba, Manoj and Chipp, Kerry |
| collection | Thesis |
| dc_rights_str_mv | © 2019 University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria. |
| description | Mini Dissertation (MBA)--University of Pretoria, 2018. |
| format | Thesis |
| id | oai:repository.up.ac.za:2263/68808 |
| institution | University of Pretoria (South Africa) |
| language | English |
| last_indexed | 2026-06-10T12:37:29.335Z |
| license_str | Other — see source repository |
| provenance_str_mv | Harvested via OAI-PMH from UPSpace — University of Pretoria Institutional Repository |
| publishDate | 2019 |
| publishDateRange | 2019 |
| publishDateSort | 2019 |
| publisher | University of Pretoria |
| publisherStr | University of Pretoria |
| record_format | dspace |
| source_str | UPSpace — University of Pretoria Institutional Repository |
| spelling | oai:repository.up.ac.za:2263/68808 Critical competencies of executive ICT leaders at mobile network operators in South Africa Chiba, Manoj and Chipp, Kerry ichelp@gibs.co.za Smit, Dominic UCTD Mini Dissertation (MBA)--University of Pretoria, 2018. The operating environment for Mobile Network Operators (MNOs) in South Africa is undergoing continual change and is becoming increasingly complex. For organisations to cope with this increasingly complex environment, literature proposed that organisations need to operate as a Complex Adaptive System (CAS), and proposed competencies that leaders require, in order to foster this type of environment. Although the MNOs have been described by literature to be operating a CAS, the purpose of this study was to compare what competencies literature stated are required for a CAS, as opposed to what the executive ICT leaders at Mobile Network OperatorsÕ stated their competencies are. To gain an understanding of what critical competencies are required by these leaders, a qualitative, exploratory research design was followed, which included 13 semi-structured, indepth, face-to-face interviews with executive ICT leaders at three of the major MNOs in South Africa. These executive ICT leaders included: Chief Information Officers; Chief Technology Officers; Managing Executives; Heads of Departments; General Managers; and Executives. Literature in the complexity leadership field, alluded to 36 leadership competencies which are critical to fostering a CAS and leading in this complex environment. Key findings indicated a gap in the field, whereby the executive ICT leaders interviewed, referenced only 15 of the 36 critical competencies as stated by literature. Furthermore, it was found that although people skills fall within the human resources domain, one cannot negate the importance of this competency within a CAS environment. This studyÕs findings contribute to the extant literature in the field of complexity leadership. zk2019 Gordon Institute of Business Science (GIBS) MBA 2019-04-04T10:16:47Z 2019-04-04T10:16:47Z 30-Mar-19 2018 Mini Dissertation Smit, D 2018, Critical competencies of executive ICT leaders at mobile network operators in South Africa, MBA Mini Dissertation, University of Pretoria, Pretoria, viewed yymmdd <http://hdl.handle.net/2263/68808> http://hdl.handle.net/2263/68808 en © 2019 University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria. application/pdf University of Pretoria |
| spellingShingle | UCTD Critical competencies of executive ICT leaders at mobile network operators in South Africa |
| title | Critical competencies of executive ICT leaders at mobile network operators in South Africa |
| title_full | Critical competencies of executive ICT leaders at mobile network operators in South Africa |
| title_fullStr | Critical competencies of executive ICT leaders at mobile network operators in South Africa |
| title_full_unstemmed | Critical competencies of executive ICT leaders at mobile network operators in South Africa |
| title_short | Critical competencies of executive ICT leaders at mobile network operators in South Africa |
| title_sort | critical competencies of executive ict leaders at mobile network operators in south africa |
| topic | UCTD |
| url | http://hdl.handle.net/2263/68808 |