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Effective crisis communication management: perspectives from public relations and communications practitioners
Mini Dissertation (MBA)--University of Pretoria, 2018.
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| Other Authors: | |
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| Format: | Thesis |
| Language: | English |
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University of Pretoria
2019
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| _version_ | 1867613526933110784 |
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| access_status_str | Open Access |
| author2 | Kleyn, Nicola |
| author_browse | Kleyn, Nicola |
| author_facet | Kleyn, Nicola |
| collection | Thesis |
| dc_rights_str_mv | © 2019 University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria. |
| description | Mini Dissertation (MBA)--University of Pretoria, 2018. |
| format | Thesis |
| id | oai:repository.up.ac.za:2263/68856 |
| institution | University of Pretoria (South Africa) |
| language | English |
| last_indexed | 2026-06-10T12:37:33.559Z |
| license_str | Other — see source repository |
| provenance_str_mv | Harvested via OAI-PMH from UPSpace — University of Pretoria Institutional Repository |
| publishDate | 2019 |
| publishDateRange | 2019 |
| publishDateSort | 2019 |
| publisher | University of Pretoria |
| publisherStr | University of Pretoria |
| record_format | dspace |
| source_str | UPSpace — University of Pretoria Institutional Repository |
| spelling | oai:repository.up.ac.za:2263/68856 Effective crisis communication management: perspectives from public relations and communications practitioners Kleyn, Nicola ichelp@gibs.co.za Jonker, Jacobus UCTD Mini Dissertation (MBA)--University of Pretoria, 2018. Crises are occurring in organisations with increasing frequency and yet organisations have not learnt how to respond effectively during such situations. CEOs and spokespersons need to be vigilant in how they respond during a crisis situation to ensure that their organisationÕs reputation is not damaged. Despite guidelines being available on how to manage crises, companies do not seem to be responding effectively in their crisis communications. A literature review was conducted to identify best practice. This was then used to compile an a priori framework against which practitioner perspectives were explored. The study was qualitative and exploratory in nature and utilised rich, in-depth and semi-structured interviews held with 14 public relations practitioners and experts. The principal findings of this study are organised into four main areas: the strategies that organisations need to follow to perform effective crisis communication; the organisational drivers that enable effective crisis communication; the organisational drivers that prevent effective crisis communication; and the behaviours that characterise effective crisis communication management. The study has provided new insights into effective crisis communication, as the findings show that there are gaps or anomalies between recommendations in scholarly literature and practitioner recounts of practice. The study concludes by providing recommendations for future research and guidelines for practitioners. ms2019 Gordon Institute of Business Science (GIBS) MBA 2019-04-04T10:17:00Z 2019-04-04T10:17:00Z 30-Mar-19 2018 Mini Dissertation Jonker, J 2018, Effective crisis communication management: perspectives from public relations and communications practitioners, MBA Mini Dissertation, University of Pretoria, Pretoria, viewed yymmdd <http://hdl.handle.net/2263/68856> http://hdl.handle.net/2263/68856 en © 2019 University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria. application/pdf University of Pretoria |
| spellingShingle | UCTD Effective crisis communication management: perspectives from public relations and communications practitioners |
| title | Effective crisis communication management: perspectives from public relations and communications practitioners |
| title_full | Effective crisis communication management: perspectives from public relations and communications practitioners |
| title_fullStr | Effective crisis communication management: perspectives from public relations and communications practitioners |
| title_full_unstemmed | Effective crisis communication management: perspectives from public relations and communications practitioners |
| title_short | Effective crisis communication management: perspectives from public relations and communications practitioners |
| title_sort | effective crisis communication management perspectives from public relations and communications practitioners |
| topic | UCTD |
| url | http://hdl.handle.net/2263/68856 |