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Balanced scorecard : a tool to uncover paradoxes and reduce tension in strategic decision making
Mini Dissertation (MBA)--University of Pretoria, 2018.
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| Format: | Thesis |
| Language: | English |
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University of Pretoria
2019
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| _version_ | 1867613695189712896 |
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| access_status_str | Open Access |
| author2 | Viljoen, Philip |
| author_browse | Viljoen, Philip |
| author_facet | Viljoen, Philip |
| collection | Thesis |
| dc_rights_str_mv | © 2019 University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria. |
| description | Mini Dissertation (MBA)--University of Pretoria, 2018. |
| format | Thesis |
| id | oai:repository.up.ac.za:2263/68858 |
| institution | University of Pretoria (South Africa) |
| language | English |
| last_indexed | 2026-06-10T12:40:13.972Z |
| license_str | Other — see source repository |
| provenance_str_mv | Harvested via OAI-PMH from UPSpace — University of Pretoria Institutional Repository |
| publishDate | 2019 |
| publishDateRange | 2019 |
| publishDateSort | 2019 |
| publisher | University of Pretoria |
| publisherStr | University of Pretoria |
| record_format | dspace |
| source_str | UPSpace — University of Pretoria Institutional Repository |
| spelling | oai:repository.up.ac.za:2263/68858 Balanced scorecard : a tool to uncover paradoxes and reduce tension in strategic decision making Viljoen, Philip ichelp@gibs.co.za Kara, Adam UCTD Mini Dissertation (MBA)--University of Pretoria, 2018. Strategic decision making within organisations have become increasingly complex, due to organisations having to address multiple needs simultaneously. Paradoxes within the overall strategic decision making process add to this complexity, and at times increase the level of tension within the process. This study aims to explore the key influences of paradoxes and tension, as well as determine if the balanced scorecard can be used as a framework to help uncover these paradoxes, and as a result reduce tension. A qualitative and explorative research method was used, due to its ability in assisting with the formation of new insights derived from constructed themes. Data had been collected through thirteen, semi-structured, in-depth interviews with senior strategic decision makers working in large multinational organisations. The study uncovered various factors contributing to paradoxes and tension, as well as ways in which these could be addressed. The use of the balanced scorecard within the overall strategic decision making process, as a measurement and predictive framework, was explored and was found to have the ability to reduce paradoxes and tension. The findings of this study contributed to the formation of a conceptual six-step model, which was designed as a practical framework that could be used by strategic decision makers. zk2019 Gordon Institute of Business Science (GIBS) MBA 2019-04-04T10:17:00Z 2019-04-04T10:17:00Z 30-Mar-19 2018 Mini Dissertation Kara, A 2018, Balanced scorecard : a tool to uncover paradoxes and reduce tension in strategic decision making, MBA Mini Dissertation, University of Pretoria, Pretoria, viewed yymmdd <http://hdl.handle.net/2263/68858> http://hdl.handle.net/2263/68858 en © 2019 University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria. application/pdf University of Pretoria |
| spellingShingle | UCTD Balanced scorecard : a tool to uncover paradoxes and reduce tension in strategic decision making |
| title | Balanced scorecard : a tool to uncover paradoxes and reduce tension in strategic decision making |
| title_full | Balanced scorecard : a tool to uncover paradoxes and reduce tension in strategic decision making |
| title_fullStr | Balanced scorecard : a tool to uncover paradoxes and reduce tension in strategic decision making |
| title_full_unstemmed | Balanced scorecard : a tool to uncover paradoxes and reduce tension in strategic decision making |
| title_short | Balanced scorecard : a tool to uncover paradoxes and reduce tension in strategic decision making |
| title_sort | balanced scorecard a tool to uncover paradoxes and reduce tension in strategic decision making |
| topic | UCTD |
| url | http://hdl.handle.net/2263/68858 |