Full Text Available
Note: Clicking the button above will open the full text document at the original institutional repository in a new window.
The factors influencing supervisory referrals to the employee assistance programme in Telkom Pretoria area
Dissertation (MSD (SW))--University of Pretoria, 2003.
Saved in:
| Other Authors: | |
|---|---|
| Format: | Thesis |
| Language: | English |
| Published: |
University of Pretoria
2019
|
| Subjects: | |
| Tags: |
No Tags, Be the first to tag this record!
|
| _version_ | 1867613576198356992 |
|---|---|
| access_status_str | Open Access |
| author2 | Terblanche, Lourie |
| author_browse | Terblanche, Lourie |
| author_facet | Terblanche, Lourie |
| collection | Thesis |
| dc_rights_str_mv | © 2019 University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria. |
| description | Dissertation (MSD (SW))--University of Pretoria, 2003. |
| format | Thesis |
| id | oai:repository.up.ac.za:2263/68879 |
| institution | University of Pretoria (South Africa) |
| language | English |
| last_indexed | 2026-06-10T12:38:20.548Z |
| license_str | Other — see source repository |
| provenance_str_mv | Harvested via OAI-PMH from UPSpace — University of Pretoria Institutional Repository |
| publishDate | 2019 |
| publishDateRange | 2019 |
| publishDateSort | 2019 |
| publisher | University of Pretoria |
| publisherStr | University of Pretoria |
| record_format | dspace |
| source_str | UPSpace — University of Pretoria Institutional Repository |
| spelling | oai:repository.up.ac.za:2263/68879 The factors influencing supervisory referrals to the employee assistance programme in Telkom Pretoria area Terblanche, Lourie Mahlahlane, Christinah Hlamalane UCTD Dissertation (MSD (SW))--University of Pretoria, 2003. The research study investigates the factors influencing supervisory referrals in Employee Assistance Programmes. An Employee Assistance Programme (EAP) is a work-site based programme that assists with the dealing of the employee's problem that impacts on job performance. Supervisory referral is a necessary component and contributes to the effective operation of Employee Assistance Programmes. The study was conducted within the framework of a survey. The questionnaires were designed and distributed to supervisors who had daily contact with employees. From the result obtained it was evident that there is more than one factor that influences the supervisors to refer the troubled employees to the EAP. One factor mentioned to be important in addressing low supervisory referrals is that of a constructive confrontation strategy. Results from this study indicated that many supervisors are still uncomfortable with the constructive confrontation strategy. Further research into supervisory referrals is needed as this is considered to be the backbone of EAP utilisation. If designers of an EAP are fully aware of the factors influencing supervisors to refer the troubled employee, the EAP practitioner will be able to provide a framework clarifying the multifaceted process of supervisory intervention with problem workers. Social Work and Criminology MSD (SW) EAP 2019-04-04T10:17:04Z 2019-04-04T10:17:04Z 2003 2003 Dissertation Mahlahlane, CH 2003, The factors influencing supervisory referrals to the employee assistance programme in Telkom Pretoria area, MSD (SW) EAP Dissertation, University of Pretoria, Pretoria, viewed yymmdd <http://hdl.handle.net/2263/68879> http://hdl.handle.net/2263/68879 en © 2019 University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria. application/pdf University of Pretoria |
| spellingShingle | UCTD The factors influencing supervisory referrals to the employee assistance programme in Telkom Pretoria area |
| title | The factors influencing supervisory referrals to the employee assistance programme in Telkom Pretoria area |
| title_full | The factors influencing supervisory referrals to the employee assistance programme in Telkom Pretoria area |
| title_fullStr | The factors influencing supervisory referrals to the employee assistance programme in Telkom Pretoria area |
| title_full_unstemmed | The factors influencing supervisory referrals to the employee assistance programme in Telkom Pretoria area |
| title_short | The factors influencing supervisory referrals to the employee assistance programme in Telkom Pretoria area |
| title_sort | factors influencing supervisory referrals to the employee assistance programme in telkom pretoria area |
| topic | UCTD |
| url | http://hdl.handle.net/2263/68879 |