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Understanding the readiness of banking industry employees to adopt artificial intelligence in frontier markets
Mini Dissertation (MBA)--University of Pretoria, 2018.
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| Format: | Thesis |
| Language: | English |
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University of Pretoria
2019
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| _version_ | 1867613630071046144 |
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| access_status_str | Open Access |
| author2 | Wocke, Albert |
| author_browse | Wocke, Albert |
| author_facet | Wocke, Albert |
| collection | Thesis |
| dc_rights_str_mv | © 2019 University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria. |
| description | Mini Dissertation (MBA)--University of Pretoria, 2018. |
| format | Thesis |
| id | oai:repository.up.ac.za:2263/68912 |
| institution | University of Pretoria (South Africa) |
| language | English |
| last_indexed | 2026-06-10T12:39:11.828Z |
| license_str | Other — see source repository |
| provenance_str_mv | Harvested via OAI-PMH from UPSpace — University of Pretoria Institutional Repository |
| publishDate | 2019 |
| publishDateRange | 2019 |
| publishDateSort | 2019 |
| publisher | University of Pretoria |
| publisherStr | University of Pretoria |
| record_format | dspace |
| source_str | UPSpace — University of Pretoria Institutional Repository |
| spelling | oai:repository.up.ac.za:2263/68912 Understanding the readiness of banking industry employees to adopt artificial intelligence in frontier markets Wocke, Albert ichelp@gibs.co.za Mutumba, Akayombokwa Josephat Maliwa UCTD Mini Dissertation (MBA)--University of Pretoria, 2018. The rate of technological change and its effect on business is occurring at an alarmingly rapid pace. As a result of this, organisations seeking to increase their competitiveness are investing significantly in digital technologies such as artificial intelligence in order to stay relevant. The banking industry has been an early adopter of artificial intelligence. The banking industry workforce has been subjected to precipitated technological change. This research intended to understand the readiness of the Zambian banking industry employees to adopt artificial intelligence through the investigation of five factors and their impact on AI adoption. These five factors are organisational leadership clarity, employee skill levels, employee attitude to change, cost of implementation and the populationÕs access to technology. The research study was deductive and quantitative in nature and it was conducted utilising a sample of 365 employees from a named bank in Lusaka, Zambia. The results indicated that while all five factors directly impacted artificial intelligence adoption with varying levels of strength, only organisational leadership clarity and the populationÕs access to internet were significant predictors of artificial intelligence adoption. The studyÕs findings are of significant importance to organisations that seek to understand their workforceÕs ability to adapt to the adoption of artificial intelligence. zk2019 Gordon Institute of Business Science (GIBS) MBA 2019-04-04T10:17:12Z 2019-04-04T10:17:12Z 30-Mar-19 2018 Mini Dissertation Mutumba, AJM 2018, Understanding the readiness of banking industry employees to adopt artificial intelligence in frontier markets, MBA Mini Dissertation, University of Pretoria, Pretoria, viewed yymmdd <http://hdl.handle.net/2263/68912> http://hdl.handle.net/2263/68912 en © 2019 University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria. application/pdf University of Pretoria |
| spellingShingle | UCTD Understanding the readiness of banking industry employees to adopt artificial intelligence in frontier markets |
| title | Understanding the readiness of banking industry employees to adopt artificial intelligence in frontier markets |
| title_full | Understanding the readiness of banking industry employees to adopt artificial intelligence in frontier markets |
| title_fullStr | Understanding the readiness of banking industry employees to adopt artificial intelligence in frontier markets |
| title_full_unstemmed | Understanding the readiness of banking industry employees to adopt artificial intelligence in frontier markets |
| title_short | Understanding the readiness of banking industry employees to adopt artificial intelligence in frontier markets |
| title_sort | understanding the readiness of banking industry employees to adopt artificial intelligence in frontier markets |
| topic | UCTD |
| url | http://hdl.handle.net/2263/68912 |