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The influence of communication climate on job resources to improve employee engagement
Thesis (PhD)--University of Pretoria, 2019.
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| Format: | Thesis |
| Language: | English |
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University of Pretoria
2019
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| _version_ | 1867613481687056384 |
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| access_status_str | Open Access |
| author2 | De Beer, Estelle |
| author_browse | De Beer, Estelle |
| author_facet | De Beer, Estelle |
| collection | Thesis |
| dc_rights_str_mv | © 2019 University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria. |
| description | Thesis (PhD)--University of Pretoria, 2019. |
| format | Thesis |
| id | oai:repository.up.ac.za:2263/69983 |
| institution | University of Pretoria (South Africa) |
| language | English |
| last_indexed | 2026-06-10T12:36:50.456Z |
| license_str | Other — see source repository |
| provenance_str_mv | Harvested via OAI-PMH from UPSpace — University of Pretoria Institutional Repository |
| publishDate | 2019 |
| publishDateRange | 2019 |
| publishDateSort | 2019 |
| publisher | University of Pretoria |
| publisherStr | University of Pretoria |
| record_format | dspace |
| source_str | UPSpace — University of Pretoria Institutional Repository |
| spelling | oai:repository.up.ac.za:2263/69983 The influence of communication climate on job resources to improve employee engagement De Beer, Estelle reyneke.a@gmail.com Reyneke, Annerie UCTD Thesis (PhD)--University of Pretoria, 2019. The role of a positive communication climate to increase employee engagement levels has not been sufficiently researched, with only a limited number of studies showing the direct relationship between communication climate and employee engagement. Despite the fact that communication is widely accepted as a key driver for increased levels of engagement, few studies have been conducted to understand this relationship. For communication to have a central place in the structure, extensiveness and scope of organisations, communication climate must play a much more encompassing role in employee engagement than has previously been suggested. This study thus proposes that communication climate influences the effectiveness of certain job resources (autonomy, performance feedback, and opportunities for learning and development), which, in turn, influences levels of employee engagement. Focus is placed not only on the perspective of management but also on that of non-managers. Quantitative survey research was conducted to determine the influence of communication climate on the studied job resources leading to increased employee engagement. Stratified random sampling was performed in four short-term insurance organisations in South Africa. Data were gathered from management and non-management using a self-administered, internet-based questionnaire. Data were analysed through factor analysis and structural equation modeling. The results indicate that communication climate may have an influence on job resources to improve employee engagement. This was the case for both managers and non-managers. Therefore, if communication climate is improved, it may positively impact on employees’ perceptions of certain job resources, which may increase their engagement levels. Furthermore, there was a difference between the perceptions that management and non-management have towards the influence of communication climate on job resources to improve employee engagement. In conclusion, managers should be cognisant of the fact that their perceptions are different from those of their subordinates, and if they wish to improve their subordinates’ engagement levels, they must acknowledge and understand these differences. Communication Management PhD Unrestricted 2019-06-02T11:39:38Z 2019-06-02T11:39:38Z 2019/04/16 2019 Thesis Reyneke, A 2019, The influence of communication climate on job resources to improve employee engagement, PhD Thesis, University of Pretoria, Pretoria, viewed yymmdd <http://hdl.handle.net/2263/69983> A2019 http://hdl.handle.net/2263/69983 en © 2019 University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria. application/pdf University of Pretoria |
| spellingShingle | UCTD The influence of communication climate on job resources to improve employee engagement |
| title | The influence of communication climate on job resources to improve employee engagement |
| title_full | The influence of communication climate on job resources to improve employee engagement |
| title_fullStr | The influence of communication climate on job resources to improve employee engagement |
| title_full_unstemmed | The influence of communication climate on job resources to improve employee engagement |
| title_short | The influence of communication climate on job resources to improve employee engagement |
| title_sort | influence of communication climate on job resources to improve employee engagement |
| topic | UCTD |
| url | http://hdl.handle.net/2263/69983 |