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Digital disintermediation in the South African short-term insurance industry : the readiness of the intermediary
Mini Dissertation (MBA)--University of Pretoria, 2019.
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| Other Authors: | |
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| Format: | Thesis |
| Language: | English |
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University of Pretoria
2020
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| _version_ | 1867613638662029312 |
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| access_status_str | Open Access |
| author2 | Wilson-Prangley, Anthony |
| author_browse | Wilson-Prangley, Anthony |
| author_facet | Wilson-Prangley, Anthony |
| collection | Thesis |
| dc_rights_str_mv | © 2020 University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria. |
| description | Mini Dissertation (MBA)--University of Pretoria, 2019. |
| format | Thesis |
| id | oai:repository.up.ac.za:2263/73985 |
| institution | University of Pretoria (South Africa) |
| language | English |
| last_indexed | 2026-06-10T12:39:19.648Z |
| license_str | Other — see source repository |
| provenance_str_mv | Harvested via OAI-PMH from UPSpace — University of Pretoria Institutional Repository |
| publishDate | 2020 |
| publishDateRange | 2020 |
| publishDateSort | 2020 |
| publisher | University of Pretoria |
| publisherStr | University of Pretoria |
| record_format | dspace |
| source_str | UPSpace — University of Pretoria Institutional Repository |
| spelling | oai:repository.up.ac.za:2263/73985 Digital disintermediation in the South African short-term insurance industry : the readiness of the intermediary Wilson-Prangley, Anthony ichelp@gibs.co.za Maroga, Edwin UCTD Mini Dissertation (MBA)--University of Pretoria, 2019. Digital technology has given many producers an opportunity to interface directly with customers, circumventing the traditional intermediaries. In recent years, digital technology has been attributed with the risk of disintermediation across different industries. The purpose of this research was twofold. The first was to gain an understanding of the readiness of the insurance intermediaries to the advent of digital disintermediation. The second was to establish in which adopter group these intermediaries are classified, in the Diffusion of Innovation model. An inductive qualitative study of intermediaries was undertaken. The data was collected through purposive sampling method and 13 semi-structured interviews were conducted with the interviewees. The interviewees represented the insurance intermediaries from different divisions with varying experiences. The feedback was analysed through thematic content analysis. The study concluded that South African short-term insurance intermediaries are not ready for the threat of digital disintermediation. Furthermore, the study concludes that the intermediaries are classified as late majority in the Diffusion of Innovations model. ls2020 Gordon Institute of Business Science (GIBS) MBA 2020-04-06T10:00:07Z 2020-04-06T10:00:07Z 2020/04/01 2019 Mini Dissertation Maroga, E 2019, Digital disintermediation in the South African short-term insurance industry : the readiness of the intermediary, MBA Mini Dissertation, University of Pretoria, Pretoria, viewed yymmdd <http://hdl.handle.net/2263/73985> http://hdl.handle.net/2263/73985 en © 2020 University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria. application/pdf University of Pretoria |
| spellingShingle | UCTD Digital disintermediation in the South African short-term insurance industry : the readiness of the intermediary |
| title | Digital disintermediation in the South African short-term insurance industry : the readiness of the intermediary |
| title_full | Digital disintermediation in the South African short-term insurance industry : the readiness of the intermediary |
| title_fullStr | Digital disintermediation in the South African short-term insurance industry : the readiness of the intermediary |
| title_full_unstemmed | Digital disintermediation in the South African short-term insurance industry : the readiness of the intermediary |
| title_short | Digital disintermediation in the South African short-term insurance industry : the readiness of the intermediary |
| title_sort | digital disintermediation in the south african short term insurance industry the readiness of the intermediary |
| topic | UCTD |
| url | http://hdl.handle.net/2263/73985 |