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The role employee experience as a driver of performance
Mini Dissertation (MBA)--University of Pretoria, 2019.
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| Other Authors: | |
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| Format: | Thesis |
| Language: | English |
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University of Pretoria
2020
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| _version_ | 1867613520125755392 |
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| access_status_str | Open Access |
| author2 | Pearson, Hayley |
| author_browse | Pearson, Hayley |
| author_facet | Pearson, Hayley |
| collection | Thesis |
| dc_rights_str_mv | © 2020 University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria. |
| description | Mini Dissertation (MBA)--University of Pretoria, 2019. |
| format | Thesis |
| id | oai:repository.up.ac.za:2263/74006 |
| institution | University of Pretoria (South Africa) |
| language | English |
| last_indexed | 2026-06-10T12:37:27.084Z |
| license_str | Other — see source repository |
| provenance_str_mv | Harvested via OAI-PMH from UPSpace — University of Pretoria Institutional Repository |
| publishDate | 2020 |
| publishDateRange | 2020 |
| publishDateSort | 2020 |
| publisher | University of Pretoria |
| publisherStr | University of Pretoria |
| record_format | dspace |
| source_str | UPSpace — University of Pretoria Institutional Repository |
| spelling | oai:repository.up.ac.za:2263/74006 The role employee experience as a driver of performance Pearson, Hayley ichelp@gibs.co.za Ngwane, Nomaswazi UCTD Mini Dissertation (MBA)--University of Pretoria, 2019. With multiple generations in the workforce today, additional pressure has been placed on organisations to engage and drive performance in order to achieve organisational goals. The war for talent has added the need for organisations to remain competitive and meet individuals’ needs and expectations. Individuals’ needs vary, and the challenge lies in organisations being able to show up at moments of truth and cultivate memorable experiences, which will drive retention as well as performance. Through a qualitative, exploratory study, this research aimed to identify the role of employee experience as a driver of performance. Through the use of purposive sampling, 17 interviews were conducted. The audio interviews were transcribed and coded through Atlas TI, using thematic analysis. The key findings of the research observed that employee experience plays an important role in driving individual performance. The elements that contribute to a superior employee experience are similar to those elements that drive individual performance. An employee experience as a driver of performance model was the outcome of the study which demonstrates experience levers organisations could use to drive individual performance. tk2020 Gordon Institute of Business Science (GIBS) MBA 2020-04-06T10:00:17Z 2020-04-06T10:00:17Z 2020/04/01 2019 Mini Dissertation Ngwane, N 2019, The role employee experience as a driver of performance, MBA Mini Dissertation, University of Pretoria, Pretoria, viewed yymmdd <http://hdl.handle.net/2263/74006> http://hdl.handle.net/2263/74006 en © 2020 University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria. application/pdf University of Pretoria |
| spellingShingle | UCTD The role employee experience as a driver of performance |
| title | The role employee experience as a driver of performance |
| title_full | The role employee experience as a driver of performance |
| title_fullStr | The role employee experience as a driver of performance |
| title_full_unstemmed | The role employee experience as a driver of performance |
| title_short | The role employee experience as a driver of performance |
| title_sort | role employee experience as a driver of performance |
| topic | UCTD |
| url | http://hdl.handle.net/2263/74006 |