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Key drivers of employee engagement in a South African retail environment
Mini Dissertation (MBA)--University of Pretoria, 2019.
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| Format: | Thesis |
| Language: | English |
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University of Pretoria
2020
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| _version_ | 1867613726763384832 |
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| access_status_str | Open Access |
| author2 | Hofmeyr, Karl |
| author_browse | Hofmeyr, Karl |
| author_facet | Hofmeyr, Karl |
| collection | Thesis |
| dc_rights_str_mv | © 2020 University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria. |
| description | Mini Dissertation (MBA)--University of Pretoria, 2019. |
| format | Thesis |
| id | oai:repository.up.ac.za:2263/74010 |
| institution | University of Pretoria (South Africa) |
| language | English |
| last_indexed | 2026-06-10T12:40:44.121Z |
| license_str | Other — see source repository |
| provenance_str_mv | Harvested via OAI-PMH from UPSpace — University of Pretoria Institutional Repository |
| publishDate | 2020 |
| publishDateRange | 2020 |
| publishDateSort | 2020 |
| publisher | University of Pretoria |
| publisherStr | University of Pretoria |
| record_format | dspace |
| source_str | UPSpace — University of Pretoria Institutional Repository |
| spelling | oai:repository.up.ac.za:2263/74010 Key drivers of employee engagement in a South African retail environment Hofmeyr, Karl ichelp@gibs.co.za Pelzer, Anna UCTD Mini Dissertation (MBA)--University of Pretoria, 2019. Employee engagement is a relatively new concept but given the clear link between an engaged workforce and high-performance organisations with a competitive advantage, it is of significant importance for business leaders to consider the key drivers of employee engagement when it comes to developing new business strategies in an increasingly competitive globally competitive environment such as retail. Despite the recent focus on the construct of employee engagement, there is a gap in the literature relating qualitative exploratory research identifying the drivers of employee engagement in the context of South African retail stores. Qualitative, exploratory research methods were adopted to gain new insights into the factors that influence employee engagement in the context of South African retail stores. Data for the study was gathered through twelve semi-structured interviews conducted with senior store management of a sample of pre-selected high engagement stores. A homogeneous purposive sampling method was used as the focus was on obtaining specific insights from a particular group of pre-selected high engagement cases. As Employee engagement is a critical determinant of business success, this study aimed to determine what the key drivers are of employee engagement in these top-performing stores as this knowledge would be crucial in replicating the performance of these stores throughout the organisation studied. The findings added insights and depth to the existing literature. The complexity of employee engagement and the drivers and retractors impacting on employee engagement suggested the need for a holistic model that could be adopted in understanding the drivers of employee engagement and interaction of these drivers within the bigger organisational environment. This model depicts the interdependence of identified drivers of employee engagement in a way that can be used by businesses to develop a process to address the lack of engagement in organisations in general. It also adds to the literature in the field of employee engagement. tk2020 Gordon Institute of Business Science (GIBS) MBA 2020-04-06T10:00:19Z 2020-04-06T10:00:19Z 2020/04/01 2019 Mini Dissertation Pelzer, A 2019, Key drivers of employee engagement in a South African retail environment, MBA Mini Dissertation, University of Pretoria, Pretoria, viewed yymmdd <http://hdl.handle.net/2263/74010> http://hdl.handle.net/2263/74010 en © 2020 University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria. application/pdf University of Pretoria |
| spellingShingle | UCTD Key drivers of employee engagement in a South African retail environment |
| title | Key drivers of employee engagement in a South African retail environment |
| title_full | Key drivers of employee engagement in a South African retail environment |
| title_fullStr | Key drivers of employee engagement in a South African retail environment |
| title_full_unstemmed | Key drivers of employee engagement in a South African retail environment |
| title_short | Key drivers of employee engagement in a South African retail environment |
| title_sort | key drivers of employee engagement in a south african retail environment |
| topic | UCTD |
| url | http://hdl.handle.net/2263/74010 |