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Effort, turnover intention and meaningfulness : the influence of robotic process automation
Mini Dissertation (MBA)--University of Pretoria, 2019.
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| Format: | Thesis |
| Language: | English |
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University of Pretoria
2020
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| _version_ | 1867613535470616576 |
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| access_status_str | Open Access |
| author2 | Chiba, Manoj |
| author_browse | Chiba, Manoj |
| author_facet | Chiba, Manoj |
| collection | Thesis |
| dc_rights_str_mv | © 2019 University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria. |
| description | Mini Dissertation (MBA)--University of Pretoria, 2019. |
| format | Thesis |
| id | oai:repository.up.ac.za:2263/74517 |
| institution | University of Pretoria (South Africa) |
| language | English |
| last_indexed | 2026-06-10T12:37:41.590Z |
| license_str | Other — see source repository |
| provenance_str_mv | Harvested via OAI-PMH from UPSpace — University of Pretoria Institutional Repository |
| publishDate | 2020 |
| publishDateRange | 2020 |
| publishDateSort | 2020 |
| publisher | University of Pretoria |
| publisherStr | University of Pretoria |
| record_format | dspace |
| source_str | UPSpace — University of Pretoria Institutional Repository |
| spelling | oai:repository.up.ac.za:2263/74517 Effort, turnover intention and meaningfulness : the influence of robotic process automation Chiba, Manoj u14449405@tuks.co.za Singh, Kushal J. UCTD Robotic process automation Discretionary effort Intention to turnover Meaningfulness Sensemaking Mini Dissertation (MBA)--University of Pretoria, 2019. With technological advancements reshaping the way they do business, organisations are determined to understand how their people, process and technology can complement each other to enable high performance. Driving increased effort levels and retaining top talent has become priority, since retention and effort influence positive outcomes. Robotic Process Automation (RPA) is encroaching into the work space of humans, restructuring their work and forcing them into intellectual domains that are more value-adding. However, creating synergy between man and machine will determine if effort and retention levels improve. 120 knowledge workers (n=120), whose nature of work ranged from routine and repeatable to abstract and improvisational, responded to an online survey regarding RPA’s impact on their jobs. Using a quantitative approach, the study was focussed on understand whether RPA improved their work meaningfulness and what this meant for their effort levels and turnover intention. Results from a correlation analysis indicated that RPA makes their work more meaningful and reduces their intention to turnover but has no effect on their effort levels, emphasizing the complex nature of discretionary behaviours. A mediated regression analysis further established that meaningfulness partially explains the link that existed between RPA and turnover intention, implying that other reasons may exist for improving retention levels within an RPA context. Gordon Institute of Business Science (GIBS) MBA Unrestricted 2020-05-07T16:45:35Z 2020-05-07T16:45:35Z 2020-04 2019 Mini Dissertation Singh, KJ 2019, Effort, turnover intention and meaningfulness : the influence of robotic process automation, MBA Mini Dissertation, University of Pretoria, Pretoria, viewed yymmdd <http://hdl.handle.net/2263/74517> http://hdl.handle.net/2263/74517 en © 2019 University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria. application/pdf University of Pretoria |
| spellingShingle | UCTD Robotic process automation Discretionary effort Intention to turnover Meaningfulness Sensemaking Effort, turnover intention and meaningfulness : the influence of robotic process automation |
| title | Effort, turnover intention and meaningfulness : the influence of robotic process automation |
| title_full | Effort, turnover intention and meaningfulness : the influence of robotic process automation |
| title_fullStr | Effort, turnover intention and meaningfulness : the influence of robotic process automation |
| title_full_unstemmed | Effort, turnover intention and meaningfulness : the influence of robotic process automation |
| title_short | Effort, turnover intention and meaningfulness : the influence of robotic process automation |
| title_sort | effort turnover intention and meaningfulness the influence of robotic process automation |
| topic | UCTD Robotic process automation Discretionary effort Intention to turnover Meaningfulness Sensemaking |
| url | http://hdl.handle.net/2263/74517 |