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Optimising the user experience design process for timeous systems development : a South African case study
Dissertation (MCom)--University of Pretoria, 2020.
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| Format: | Thesis |
| Language: | English |
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University of Pretoria
2021
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| _version_ | 1867613505688961024 |
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| access_status_str | Open Access |
| author2 | Adebesin, Funmi |
| author_browse | Adebesin, Funmi |
| author_facet | Adebesin, Funmi |
| collection | Thesis |
| dc_rights_str_mv | © 2019 University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria. |
| description | Dissertation (MCom)--University of Pretoria, 2020. |
| format | Thesis |
| id | oai:repository.up.ac.za:2263/80180 |
| institution | University of Pretoria (South Africa) |
| language | English |
| last_indexed | 2026-06-10T12:37:13.330Z |
| license_str | Other — see source repository |
| provenance_str_mv | Harvested via OAI-PMH from UPSpace — University of Pretoria Institutional Repository |
| publishDate | 2021 |
| publishDateRange | 2021 |
| publishDateSort | 2021 |
| publisher | University of Pretoria |
| publisherStr | University of Pretoria |
| record_format | dspace |
| source_str | UPSpace — University of Pretoria Institutional Repository |
| spelling | oai:repository.up.ac.za:2263/80180 Optimising the user experience design process for timeous systems development : a South African case study Adebesin, Funmi trevorchawana@gmail.com Chawana, Trevor Ngonidzashe User Experience (UX) design User Design Guide UCTD Systems Development Human–Computer Interaction Usability Engineering Digital Product Development Engineering, built environment and information technology theses SDG-04 Engineering, built environment and information technology theses SDG-08 Engineering, built environment and information technology theses SDG-09 Dissertation (MCom)--University of Pretoria, 2020. User Experience (UX) design is the process of creating products that adequately meet users’ needs and result in user satisfaction. In the context of software development, the application of UX design practices has been linked to increased profitability in organisations. Despite the financial benefit organisations stand to gain by adopting UX design practices, previous studies have revealed a low rate of adoption. One key source of resistance to the adoption UX design practices is the perception that adding new steps to an organisation’s software development process would prolong delivery timelines unnecessarily. Such resistance is compounded by the fact that a high proportion of software development projects already exceed their planned durations. The question therefore arises on how the UX design process can be optimised so that it has the least amount of impact on the speed of delivering software. It is this very question that this study answers. In this study, the UX design processes from four case study organisations and six prominent international UX design approaches were reviewed and analysed. From these analyses, commonalities and optimisation opportunities were identified for each process, then synthesised into a proposed framework. This study’s contribution to the Human-Computer Interaction body of knowledge is the proposed Graduated UX Design Adoption (gUXa) framework. The Innovation Resistance Theory (IRT) was used to explain the ability of the gUXa framework to reduce the barrier to UX process adoption due to its potential to optimise the design process for timeous systems development. es2026 Informatics MCom Unrestricted SDG-04: Quality education SDG-08: Decent work and economic growth SDG-09: Industry, innovation and infrastructure 2021-06-01T07:01:40Z 2021-06-01T07:01:40Z 2021-04-29 2020-10-30 Dissertation Chawana, TN 2020, Optimising the user experience design process for timeous systems development : a South African case study, MCom Dissertation, University of Pretoria, Pretoria, viewed yymmdd <http://hdl.handle.net/2263/80180> A2021 http://hdl.handle.net/2263/80180 en © 2019 University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria. application/pdf University of Pretoria |
| spellingShingle | User Experience (UX) design User Design Guide UCTD Systems Development Human–Computer Interaction Usability Engineering Digital Product Development Engineering, built environment and information technology theses SDG-04 Engineering, built environment and information technology theses SDG-08 Engineering, built environment and information technology theses SDG-09 Optimising the user experience design process for timeous systems development : a South African case study |
| title | Optimising the user experience design process for timeous systems development : a South African case study |
| title_full | Optimising the user experience design process for timeous systems development : a South African case study |
| title_fullStr | Optimising the user experience design process for timeous systems development : a South African case study |
| title_full_unstemmed | Optimising the user experience design process for timeous systems development : a South African case study |
| title_short | Optimising the user experience design process for timeous systems development : a South African case study |
| title_sort | optimising the user experience design process for timeous systems development a south african case study |
| topic | User Experience (UX) design User Design Guide UCTD Systems Development Human–Computer Interaction Usability Engineering Digital Product Development Engineering, built environment and information technology theses SDG-04 Engineering, built environment and information technology theses SDG-08 Engineering, built environment and information technology theses SDG-09 |
| url | http://hdl.handle.net/2263/80180 |