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An analysis of the performance management system of the City of Tshwane Metropolitan Municipality
Dissertation (MAdmin)--University of Pretoria, 2020.
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| Format: | Thesis |
| Language: | English |
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University of Pretoria
2021
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| _version_ | 1867613537074937856 |
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| access_status_str | Open Access |
| author2 | Van Dijk, Hilligje Gerritdina |
| author_browse | Van Dijk, Hilligje Gerritdina |
| author_facet | Van Dijk, Hilligje Gerritdina |
| collection | Thesis |
| dc_rights_str_mv | © 2021 University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria. |
| description | Dissertation (MAdmin)--University of Pretoria, 2020. |
| format | Thesis |
| id | oai:repository.up.ac.za:2263/80512 |
| institution | University of Pretoria (South Africa) |
| language | English |
| last_indexed | 2026-06-10T12:37:43.241Z |
| license_str | Other — see source repository |
| provenance_str_mv | Harvested via OAI-PMH from UPSpace — University of Pretoria Institutional Repository |
| publishDate | 2021 |
| publishDateRange | 2021 |
| publishDateSort | 2021 |
| publisher | University of Pretoria |
| publisherStr | University of Pretoria |
| record_format | dspace |
| source_str | UPSpace — University of Pretoria Institutional Repository |
| spelling | oai:repository.up.ac.za:2263/80512 An analysis of the performance management system of the City of Tshwane Metropolitan Municipality Van Dijk, Hilligje Gerritdina u13250958@tuks.co.za Seabi, Mpho Shadikana Felicity UCTD Dissertation (MAdmin)--University of Pretoria, 2020. The study examines the implementation of the performance management system by the City of Tshwane (CoT) Metropolitan Municipality using a qualitative content analysis of strategic documents published during the period 2014-2019. Municipalities have been mandated to provide access to basic services and the satisfaction of citizens have been used as yardstick to measure success. Yet, through public sector reforms brought on by New Public Management, the obligation to implement performance management systems have become mandatory. Using themes derived from the theoretical foundations guiding good governance and performance management, the study investigates the CoT’s implementation of their performance management system known as its Balance Scorecard to determine the performance management challenges. The study found deficiencies related to performance planning and budgeting, the lack of complete and accurate performance reporting as well as the lack of alignments between strategic and operational performance activities to be the most obvious challenges in ensuring appropriate performance management. The study contributes to the body of knowledge by providing recommendations that the Municipality can incorporate in terms of its strategic planning activities and documents to improve its service delivery function through the effective use and implementation of its performance management system. School of Public Management and Administration (SPMA) MAdmin Unrestricted 2021-06-22T12:29:23Z 2021-06-22T12:29:23Z 2021/04/29 2020 Dissertation Seabi, MSF 2020, An analysis of the performance management system of the City of Tshwane Metropolitan Municipality, MAdmin Dissertation, University of Pretoria, Pretoria, viewed yymmdd <http://hdl.handle.net/2263/80512> A2021 http://hdl.handle.net/2263/80512 en © 2021 University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria. application/pdf University of Pretoria |
| spellingShingle | UCTD An analysis of the performance management system of the City of Tshwane Metropolitan Municipality |
| title | An analysis of the performance management system of the City of Tshwane Metropolitan Municipality |
| title_full | An analysis of the performance management system of the City of Tshwane Metropolitan Municipality |
| title_fullStr | An analysis of the performance management system of the City of Tshwane Metropolitan Municipality |
| title_full_unstemmed | An analysis of the performance management system of the City of Tshwane Metropolitan Municipality |
| title_short | An analysis of the performance management system of the City of Tshwane Metropolitan Municipality |
| title_sort | analysis of the performance management system of the city of tshwane metropolitan municipality |
| topic | UCTD |
| url | http://hdl.handle.net/2263/80512 |