Full Text Available
Note: Clicking the button above will open the full text document at the original institutional repository in a new window.
An eThekwini Water Sector perspective : characteristics of leaders required for effective stakeholder management
Mini Dissertation (MBA)--University of Pretoria, 2021.
Saved in:
| Other Authors: | |
|---|---|
| Format: | Thesis |
| Language: | English |
| Published: |
University of Pretoria
2021
|
| Subjects: | |
| Tags: |
No Tags, Be the first to tag this record!
|
| _version_ | 1867613652515815424 |
|---|---|
| access_status_str | Open Access |
| author2 | Singh, Khavitha |
| author_browse | Singh, Khavitha |
| author_facet | Singh, Khavitha |
| collection | Thesis |
| dc_rights_str_mv | © 2021 University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria. |
| description | Mini Dissertation (MBA)--University of Pretoria, 2021. |
| format | Thesis |
| id | oai:repository.up.ac.za:2263/81315 |
| institution | University of Pretoria (South Africa) |
| language | English |
| last_indexed | 2026-06-10T12:39:33.363Z |
| license_str | Other — see source repository |
| provenance_str_mv | Harvested via OAI-PMH from UPSpace — University of Pretoria Institutional Repository |
| publishDate | 2021 |
| publishDateRange | 2021 |
| publishDateSort | 2021 |
| publisher | University of Pretoria |
| publisherStr | University of Pretoria |
| record_format | dspace |
| source_str | UPSpace — University of Pretoria Institutional Repository |
| spelling | oai:repository.up.ac.za:2263/81315 An eThekwini Water Sector perspective : characteristics of leaders required for effective stakeholder management Singh, Khavitha u19401664@mygibs.co.za Gopi, Prathna UCTD Stakeholder management Leaders Local government Service delivery Water sector Mini Dissertation (MBA)--University of Pretoria, 2021. In recent years, the eThekwini region has experienced a deterioration in the service delivery of water by its municipalities. A review of available literature indicated that in the current era of managing for all stakeholders, effective stakeholder management was a key area of focus for service delivery improvement. Stakeholder management is context specific, therefore the purpose of this study was to identify and understand the characteristics of leaders required for effective stakeholder management in the eThekwini Water Sector. An exploratory, qualitative, embedded case study approach was adopted since this area of study has been relatively unexplored. A cross-sectional time horizon combined with purposive sampling was used to undertake 16 semi-structured interviews with senior managers within the eThekwini Water Sector, ensuring diversity in the knowledge and views obtained. This study has determined that effective stakeholder engagement entails ensuring that stakeholders are identified correctly, common goals amongst stakeholders are agreed upon, and all engagements and communication are documented and structured. This study further confirms the view that leaders within the eThekwini Water Sector have a wide variety of stakeholders to manage, and that one of the main characteristics required by leaders for effective stakeholder management is the ability to manage relationships. These findings are illustrated through the development of two conceptual frameworks which can be used by leaders in the eThekwini Water Sector to effectively manage stakeholders, as well as scholars for future research. Gordon Institute of Business Science (GIBS) MBA Unrestricted 2021-08-17T08:11:48Z 2021-08-17T08:11:48Z 2021-09 2021 Mini Dissertation Gopi, P 2021, An eThekwini Water Sector perspective : characteristics of leaders required for effective stakeholder management, MBA Mini Dissertation, University of Pretoria, Pretoria, viewed yymmdd <http://hdl.handle.net/2263/81315> S2021 http://hdl.handle.net/2263/81315 en © 2021 University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria. application/pdf University of Pretoria |
| spellingShingle | UCTD Stakeholder management Leaders Local government Service delivery Water sector An eThekwini Water Sector perspective : characteristics of leaders required for effective stakeholder management |
| title | An eThekwini Water Sector perspective : characteristics of leaders required for effective stakeholder management |
| title_full | An eThekwini Water Sector perspective : characteristics of leaders required for effective stakeholder management |
| title_fullStr | An eThekwini Water Sector perspective : characteristics of leaders required for effective stakeholder management |
| title_full_unstemmed | An eThekwini Water Sector perspective : characteristics of leaders required for effective stakeholder management |
| title_short | An eThekwini Water Sector perspective : characteristics of leaders required for effective stakeholder management |
| title_sort | ethekwini water sector perspective characteristics of leaders required for effective stakeholder management |
| topic | UCTD Stakeholder management Leaders Local government Service delivery Water sector |
| url | http://hdl.handle.net/2263/81315 |