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The effect of the universal "treating customers fairly" principles and the new policyholder protection rules on insurance claims in South Africa
Dissertation (LLM Insurance Law and Governance)--University of Pretoria, 2021
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| Format: | Thesis |
| Language: | English |
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University of Pretoria
2022
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| _version_ | 1867613441059979264 |
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| access_status_str | Open Access |
| author2 | Grove, N.J. |
| author_browse | Grove, N.J. |
| author_facet | Grove, N.J. |
| collection | Thesis |
| dc_rights_str_mv | © 2022 University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria. |
| description | Dissertation (LLM Insurance Law and Governance)--University of Pretoria, 2021 |
| format | Thesis |
| id | oai:repository.up.ac.za:2263/83911 |
| institution | University of Pretoria (South Africa) |
| language | English |
| last_indexed | 2026-06-10T12:36:11.571Z |
| license_str | Other — see source repository |
| provenance_str_mv | Harvested via OAI-PMH from UPSpace — University of Pretoria Institutional Repository |
| publishDate | 2022 |
| publishDateRange | 2022 |
| publishDateSort | 2022 |
| publisher | University of Pretoria |
| publisherStr | University of Pretoria |
| record_format | dspace |
| source_str | UPSpace — University of Pretoria Institutional Repository |
| spelling | oai:repository.up.ac.za:2263/83911 The effect of the universal "treating customers fairly" principles and the new policyholder protection rules on insurance claims in South Africa Grove, N.J. isieb96@gmail.com Sieberhagen, Inge UCTD Insurance TCF South Africa Policyholder Protection Rules (2017 PPR's) Dissertation (LLM Insurance Law and Governance)--University of Pretoria, 2021 Treating Customers Fairly (TCF) has finally been formally promulgated into the Insurance sector of South Africa via the 2017 Policyholder Protection Rules (2017 PPR's). It has been a long-standing initiative by the market conduct regulator of the financial sector, that instils confidence in consumers and provides proper protection of customers by incorporating fairness into the culture of insurers businesses. The discussion in this dissertation considers what the universal TCF principles are and deals with the incorporation thereof into the 2017 PPR's as well as the broader legal framework of the financial sector but specifically focused on the insurance sector. By considering the TCF principles, the 2017 PPR's and the wider legal framework, the effects of the universal TCF principles and the 2017 PPR's are evaluated and discussed in the context of insurance claims handling in South Africa. The effects of the universal TCF principles and the 2017 PPR's on the insurance claims handling in South Africa specifically focusses on the administration and insurance contract at the claims stage. The discussion focuses on the concept of fairness in respect of insurance administration and the insurance contract. The law is stated as at October 2021. LLM (Mercantile Law) LLM (Insurance Law and Governance(Mercantile Law)) Unrestricted 2022-02-15T08:07:26Z 2022-02-15T08:07:26Z 2022-04-22 2021 Dissertation * A2022 http://hdl.handle.net/2263/83911 en © 2022 University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria. application/pdf University of Pretoria |
| spellingShingle | UCTD Insurance TCF South Africa Policyholder Protection Rules (2017 PPR's) The effect of the universal "treating customers fairly" principles and the new policyholder protection rules on insurance claims in South Africa |
| title | The effect of the universal "treating customers fairly" principles and the new policyholder protection rules on insurance claims in South Africa |
| title_full | The effect of the universal "treating customers fairly" principles and the new policyholder protection rules on insurance claims in South Africa |
| title_fullStr | The effect of the universal "treating customers fairly" principles and the new policyholder protection rules on insurance claims in South Africa |
| title_full_unstemmed | The effect of the universal "treating customers fairly" principles and the new policyholder protection rules on insurance claims in South Africa |
| title_short | The effect of the universal "treating customers fairly" principles and the new policyholder protection rules on insurance claims in South Africa |
| title_sort | effect of the universal treating customers fairly principles and the new policyholder protection rules on insurance claims in south africa |
| topic | UCTD Insurance TCF South Africa Policyholder Protection Rules (2017 PPR's) |
| url | http://hdl.handle.net/2263/83911 |