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Analysing the influence of the monitoring and evaluation framework on service delivery within the Department of Home Affairs
Dissertation (MAdmin (Public Management & Policy))--University of Pretoria, 2021.
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| Format: | Thesis |
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University of Pretoria
2022
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| _version_ | 1867613681389404160 |
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| access_status_str | Open Access |
| author2 | Masiya, Tyanai |
| author_browse | Masiya, Tyanai |
| author_facet | Masiya, Tyanai |
| collection | Thesis |
| dc_rights_str_mv | © 2022 University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria. |
| description | Dissertation (MAdmin (Public Management & Policy))--University of Pretoria, 2021. |
| format | Thesis |
| id | oai:repository.up.ac.za:2263/84455 |
| institution | University of Pretoria (South Africa) |
| last_indexed | 2026-06-10T12:40:00.824Z |
| license_str | Other — see source repository |
| provenance_str_mv | Harvested via OAI-PMH from UPSpace — University of Pretoria Institutional Repository |
| publishDate | 2022 |
| publishDateRange | 2022 |
| publishDateSort | 2022 |
| publisher | University of Pretoria |
| publisherStr | University of Pretoria |
| record_format | dspace |
| source_str | UPSpace — University of Pretoria Institutional Repository |
| spelling | oai:repository.up.ac.za:2263/84455 Analysing the influence of the monitoring and evaluation framework on service delivery within the Department of Home Affairs Masiya, Tyanai lettie.masilo@dha.gov.za Masilo, Mmacheneke Lettie UCTD Public Sector Reforms Dissertation (MAdmin (Public Management & Policy))--University of Pretoria, 2021. The unprecedented economic, political, social and technological challenges around the world is forcing governments to think differently and adopt new approaches and reforms to enhance the performance of the public service. The performance of the South African public sector has been hindered by a number of challenges over the last two decades. In response to these challenges the government introduced a Government-Wide Monitoring and Evaluation Framework which provided guidelines on how Departments should carry out Monitoring and Evaluation functions. The introduction of the Policy Framework for the GWM&E System is part of the public service reform and the approach towards increasing the Government’s effectiveness, by putting more emphasis on M&E. This research analyses the influence of the M&E Framework on service delivery within the Department of Home Affairs in South Africa. The study utilised a qualitative research approach, comprising interviews and documentary evidence. The study found that the M&E framework is a critical tool that brings performance processes together for the enhancement of service delivery. The article concluded that implementation of the Monitoring and Evaluation Framework by the Public Sector should be geared towards improvements of service delivery, for the benefit of citizens. As a result, it recommended that government departments such as the Department of Home Affairs should strengthen the support services within the Monitoring and Evaluation teams and also expand the structure to all levels within their departments. Advocacy and Communication Plans should be in place and should be used as tools to overcome misconceptions or lack of information about M&E; Plans should also be put in place to monitor utilisation of performance information as this is key in ensuring evidence-based development of policies, planning and decision making. School of Public Management and Administration (SPMA) MAdmin (Public Management & Policy) Unrestricted 2022-03-11T13:25:49Z 2022-03-11T13:25:49Z 2022-05-05 2021-11 Dissertation * A2022 http://hdl.handle.net/2263/84455 © 2022 University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria. application/pdf University of Pretoria |
| spellingShingle | UCTD Public Sector Reforms Analysing the influence of the monitoring and evaluation framework on service delivery within the Department of Home Affairs |
| title | Analysing the influence of the monitoring and evaluation framework on service delivery within the Department of Home Affairs |
| title_full | Analysing the influence of the monitoring and evaluation framework on service delivery within the Department of Home Affairs |
| title_fullStr | Analysing the influence of the monitoring and evaluation framework on service delivery within the Department of Home Affairs |
| title_full_unstemmed | Analysing the influence of the monitoring and evaluation framework on service delivery within the Department of Home Affairs |
| title_short | Analysing the influence of the monitoring and evaluation framework on service delivery within the Department of Home Affairs |
| title_sort | analysing the influence of the monitoring and evaluation framework on service delivery within the department of home affairs |
| topic | UCTD Public Sector Reforms |
| url | http://hdl.handle.net/2263/84455 |