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The impact of cloud computing on the South African Information and Communications Technology (ICT) sector as a result of offshoring the ICT functions.

Mini Dissertation (MBA)--University of Pretoria, 2021.

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Other Authors: Ruiters, Michele
Format: Thesis
Language:English
Published: University of Pretoria 2022
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access_status_str Open Access
author2 Ruiters, Michele
author_browse Ruiters, Michele
author_facet Ruiters, Michele
collection Thesis
dc_rights_str_mv © 2020 University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria.
description Mini Dissertation (MBA)--University of Pretoria, 2021.
format Thesis
id oai:repository.up.ac.za:2263/85319
institution University of Pretoria (South Africa)
language English
last_indexed 2026-06-10T12:39:25.358Z
license_str Other — see source repository
provenance_str_mv Harvested via OAI-PMH from UPSpace — University of Pretoria Institutional Repository
publishDate 2022
publishDateRange 2022
publishDateSort 2022
publisher University of Pretoria
publisherStr University of Pretoria
record_format dspace
source_str UPSpace — University of Pretoria Institutional Repository
spelling oai:repository.up.ac.za:2263/85319 The impact of cloud computing on the South African Information and Communications Technology (ICT) sector as a result of offshoring the ICT functions. Ruiters, Michele Masigo, Hope Tshepo UCTD Mini Dissertation (MBA)--University of Pretoria, 2021. South Africa's Information and Communications Technology (ICT) sector is heavily dependent on Information Technology (IT) services outsourcing. A study aims to find out how cloud computing affects the South African industry. The study also examined the social and economic implications of offshoring information technology operations. Cloud computing is distinct from typical IT outsourcing in that it incorporates one-on-one agreement terms between the customer and hyperscale cloud providers. That is, services that would have been provided by a local business are now shifted to hyperscale cloud providers' centres of excellence, which may be situated outside of the country. Research is essential for understanding the impact of cloud computing, as well as how offshoring of ICT services has changed the face of the South African ICT sector. The study used an inductive approach and a multi-method qualitative technique to attain the research goal, and an interpretivist perspective was chosen. The study yielded insights into the industry's particular challenges, such as a lack of digital skills, a lack of enterprise development, ICT regulatory frameworks, and an education curriculum that is not serving its intended purpose. The research also showed that hyperscale cloud providers benefited from lower labour costs in developing nations because of their IT offshoring business model. This offshoring feature has disturbed local governments, which are concerned that employment may be relocated to countries where these cloud corporations' centres of excellence are based. ICT firms in South Africa are increasingly looking to move up the value chain rather than focusing just on IT operations. This trend shows that, for the South African ICT industry to thrive, it calls for creative business models. The study also revealed that South Africa offers sensible policies with outstanding aims for enterprise development, but these regulations appear unsuccessful, because of a lack of effective monitoring and evaluation systems. The study comprised 15 people from diverse organisations and economic sectors who took part in semi-structured video conference interviews. In South Africa, just 14 people were questioned, and one person in Botswana. The Covid outbreak delayed efforts to expand the scope of the research to include other regions. As a result, generalizability across all places will be limited. This study draws on previous research to fill a gap in the literature by addressing the central topic of how cloud computing has transformed the face of the South African ICT industry. As a result, this research establishes the foundation for a few major contributions to research and practise zl22 Gordon Institute of Business Science (GIBS) MBA Unrestricted 2022-05-17T11:20:09Z 2022-05-17T11:20:09Z 2022/04/07 2021 Mini Dissertation * https://repository.up.ac.za/handle/2263/85319 en © 2020 University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria. application/pdf University of Pretoria
spellingShingle UCTD
The impact of cloud computing on the South African Information and Communications Technology (ICT) sector as a result of offshoring the ICT functions.
title The impact of cloud computing on the South African Information and Communications Technology (ICT) sector as a result of offshoring the ICT functions.
title_full The impact of cloud computing on the South African Information and Communications Technology (ICT) sector as a result of offshoring the ICT functions.
title_fullStr The impact of cloud computing on the South African Information and Communications Technology (ICT) sector as a result of offshoring the ICT functions.
title_full_unstemmed The impact of cloud computing on the South African Information and Communications Technology (ICT) sector as a result of offshoring the ICT functions.
title_short The impact of cloud computing on the South African Information and Communications Technology (ICT) sector as a result of offshoring the ICT functions.
title_sort impact of cloud computing on the south african information and communications technology ict sector as a result of offshoring the ict functions
topic UCTD
url https://repository.up.ac.za/handle/2263/85319

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