Full Text Available
Note: Clicking the button above will open the full text document at the original institutional repository in a new window.
A theory-ingrained integrated change management framework for the implementation of Enterprise Resource Planning Systems to mobilise user readiness
Thesis (PhD (Information Technology))--University of Pretoria, 2020.
Saved in:
| Other Authors: | |
|---|---|
| Format: | Thesis |
| Language: | English |
| Published: |
University of Pretoria
2022
|
| Subjects: | |
| Tags: |
No Tags, Be the first to tag this record!
|
| _version_ | 1867613536282214400 |
|---|---|
| access_status_str | Open Access |
| author2 | Van der Merwe, Alta J. |
| author_browse | Van der Merwe, Alta J. |
| author_facet | Van der Merwe, Alta J. |
| collection | Thesis |
| dc_rights_str_mv | © 2021 University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria. |
| description | Thesis (PhD (Information Technology))--University of Pretoria, 2020. |
| format | Thesis |
| id | oai:repository.up.ac.za:2263/85570 |
| institution | University of Pretoria (South Africa) |
| language | English |
| last_indexed | 2026-06-10T12:37:42.457Z |
| license_str | Other — see source repository |
| provenance_str_mv | Harvested via OAI-PMH from UPSpace — University of Pretoria Institutional Repository |
| publishDate | 2022 |
| publishDateRange | 2022 |
| publishDateSort | 2022 |
| publisher | University of Pretoria |
| publisherStr | University of Pretoria |
| record_format | dspace |
| source_str | UPSpace — University of Pretoria Institutional Repository |
| spelling | oai:repository.up.ac.za:2263/85570 A theory-ingrained integrated change management framework for the implementation of Enterprise Resource Planning Systems to mobilise user readiness Van der Merwe, Alta J. u84476088@tuks.co.za Gerber, Aurona Jacoba Tredoux, Susanna UCTD User acceptance intended ERP use behaviour behavioural intention punctuated socio-technical change ERP implementation Thesis (PhD (Information Technology))--University of Pretoria, 2020. Enterprise Resource Planning (ERP) systems are still one of the most complex Information Systems (IS) to implement. Although various methods to improve ERP system implementation methodologies have been developed, many business organisations are not able to successfully implement ERP systems. It is agreed that negative use behaviour can have a detrimental effect on the success of an ERP system implementation and that user adoption and use behaviour are accepted as main contributing factors towards the success of an ERP system implementation. However, methods to manage user adoption and influence use behaviour and therefore to successfully manage the change brought about by the implementation of an ERP system, are still elusive. Furthermore, a measurement for user readiness to be matured during an ERP system implementation process is not readily available, forcing organisations to “blindly” continue with ERP system implementations without knowledge about the user fraternity’s inclination to cognitively and emotionally accept, embrace, and adopt the new ERP system. In this thesis, the need for a theory-ingrained integrated change management framework for the implementa- tion of ERP systems was confirmed by performing a literature review of the research topics relevant to ERP implementation and change, and this need was further substantiated by describing a practical case where low levels of user adoption and negative use behaviour had a detrimental impact on the success of the ERP system implementation. A three-cycle Design Science Research (DSR) strategy was followed to develop the framework. a Systematic Literature Review (SLR) was firstly performed to identify the most prevalent Critical Success Factor (CSFs) for the implementation of ERP systems after which ERP implementation process constructs that influence the determinants of intended ERP use behaviour were identified by performing Action Design Research (ADR) during an ERP implementation project. The framework was built during the final cycle by integrating the components identified in the first two cycles with constructs from an existing IS implementation model and an existing change management model. A conceptual measurement for ERP System User Readiness was constructed and methods to use the measurement were integrated with the framework. Evaluation of the resulting framework was done by performing a proof of concept in practice, and the framework was confirmed as useful and valid. This study contributes to the theoretical body of knowledge by providing a theory-ingrained artefact that was built from constructs of CSF research, change management theory, as well as technology adoption theory. It provides a theory-ingrained integrated change management framework for the implementation of ERP systems, that did not exist before, addressing the need to manage and influence user adoption and use behaviour and to measure user readiness to ensure the success of ERP system implementations. Informatics PhD (Information Technology) Unrestricted 2022-05-18T13:15:08Z 2022-05-18T13:15:08Z 2020 2020 Thesis Tredoux, S 2020, A theory-ingrained integrated change management framework for the implementation of Enterprise Resource Planning Systems to mobilise user readiness, PhD thesis, University of Pretoria, Pretoria, viewed yymmdd http://hdl.handle.net/2263/31804 A2020 https://repository.up.ac.za/handle/2263/85570 en © 2021 University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria. application/pdf University of Pretoria |
| spellingShingle | UCTD User acceptance intended ERP use behaviour behavioural intention punctuated socio-technical change ERP implementation A theory-ingrained integrated change management framework for the implementation of Enterprise Resource Planning Systems to mobilise user readiness |
| title | A theory-ingrained integrated change management framework for the implementation of Enterprise Resource Planning Systems to mobilise user readiness |
| title_full | A theory-ingrained integrated change management framework for the implementation of Enterprise Resource Planning Systems to mobilise user readiness |
| title_fullStr | A theory-ingrained integrated change management framework for the implementation of Enterprise Resource Planning Systems to mobilise user readiness |
| title_full_unstemmed | A theory-ingrained integrated change management framework for the implementation of Enterprise Resource Planning Systems to mobilise user readiness |
| title_short | A theory-ingrained integrated change management framework for the implementation of Enterprise Resource Planning Systems to mobilise user readiness |
| title_sort | theory ingrained integrated change management framework for the implementation of enterprise resource planning systems to mobilise user readiness |
| topic | UCTD User acceptance intended ERP use behaviour behavioural intention punctuated socio-technical change ERP implementation |
| url | https://repository.up.ac.za/handle/2263/85570 |