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The implementation of the compulsory induction programme on the socialisation of public servants
Thesis (PhD)--University of Pretoria, 2022.
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| Format: | Thesis |
| Language: | English |
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University of Pretoria
2022
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| _version_ | 1867613447064125440 |
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| access_status_str | Open Access |
| author2 | Sing, Nevensha |
| author_browse | Sing, Nevensha |
| author_facet | Sing, Nevensha |
| collection | Thesis |
| dc_rights_str_mv | © 2022 University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria. |
| description | Thesis (PhD)--University of Pretoria, 2022. |
| format | Thesis |
| id | oai:repository.up.ac.za:2263/88633 |
| institution | University of Pretoria (South Africa) |
| language | English |
| last_indexed | 2026-06-10T12:36:17.390Z |
| license_str | Other — see source repository |
| provenance_str_mv | Harvested via OAI-PMH from UPSpace — University of Pretoria Institutional Repository |
| publishDate | 2022 |
| publishDateRange | 2022 |
| publishDateSort | 2022 |
| publisher | University of Pretoria |
| publisherStr | University of Pretoria |
| record_format | dspace |
| source_str | UPSpace — University of Pretoria Institutional Repository |
| spelling | oai:repository.up.ac.za:2263/88633 The implementation of the compulsory induction programme on the socialisation of public servants Sing, Nevensha leighnaicker@yahoo.com Ogina, Teresa Auma Naicker, Leigh Anne UCTD Public service induction training Customer-centric engagement Government Public service delivery Compulsory induction programme South African public service Education theses SDG-04 Education theses SDG-08 Education theses SDG-16 Thesis (PhD)--University of Pretoria, 2022. Empirical evidence suggests that public service induction training is a significant precondition for public servants to understand their role as enablers of effective and efficient service delivery. Despite governments’ efforts to professionalise the public service through training and development, customer-centric engagement from public servants remains a global challenge. Governments continue to receive backlash from the public for the appointment of underqualified, lazy, and unethical public servants. Since the study of induction training and the socialisation of newly appointed public servants are under-researched areas in South Africa, this thesis explores the socialisation experiences of newcomers who have attended the Compulsory Induction Programme (CIP). The thesis draws strongly on the work of Feldman (1976) whose Contingency Theory of Socialisation provides insights on the phases of socialisation, and the resolution of variables in each phase to achieve the outcomes of socialisation. The data for this qualitative study was collected from 18 newly appointed public servants through virtual in-depth interviews. The study found that whilst newly appointed public servants were clear about the tenets of service delivery and ethical and professional conduct, they still experienced low levels of public service motivation and commitment in their first year of employment. The findings in this study have also shown that when newcomers experience increased levels of job autonomy and mutual influence, they are more likely to be satisfied with their role as public servants. This study proposes an alternative model for the implementation of the CIP that can facilitate newly appointed public servants’ socialisation and understanding of their role as service delivery agents. Further, this study recommends that the public service develop strong internal Human Resource Development policies that address how newly appointed public servants understand the sector’s culture, expectations, and mandate. The institutionalisation of organisational procedures, such as the development and implementation of comprehensive onboarding information booklets, regular employee satisfaction surveys, and the establishment of a departmental mentorship programme, will further seek to address the factors that influence newly appointed public servants’ socialisation outcomes. Quantitative studies which explore the socialisation experiences of newly appointed public servants could be conducted on a more substantial sample for the generalisability of the findings. bs2026 Education Management and Policy Studies PhD Unrestricted SDG-04: Quality education SDG-08: Decent work and economic growth SDG-16: Peace, justice and strong institutions 2022-12-05T11:08:57Z 2022-12-05T11:08:57Z 2023-04 2022 Thesis * A2023 https://repository.up.ac.za/handle/2263/88633 10.25403/UPresearchdata.21592101 en © 2022 University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria. application/pdf University of Pretoria |
| spellingShingle | UCTD Public service induction training Customer-centric engagement Government Public service delivery Compulsory induction programme South African public service Education theses SDG-04 Education theses SDG-08 Education theses SDG-16 The implementation of the compulsory induction programme on the socialisation of public servants |
| title | The implementation of the compulsory induction programme on the socialisation of public servants |
| title_full | The implementation of the compulsory induction programme on the socialisation of public servants |
| title_fullStr | The implementation of the compulsory induction programme on the socialisation of public servants |
| title_full_unstemmed | The implementation of the compulsory induction programme on the socialisation of public servants |
| title_short | The implementation of the compulsory induction programme on the socialisation of public servants |
| title_sort | implementation of the compulsory induction programme on the socialisation of public servants |
| topic | UCTD Public service induction training Customer-centric engagement Government Public service delivery Compulsory induction programme South African public service Education theses SDG-04 Education theses SDG-08 Education theses SDG-16 |
| url | https://repository.up.ac.za/handle/2263/88633 |