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The value of process mining in strategic-decision making
Mini Dissertation (MBA)--University of Pretoria, 2022.
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| Other Authors: | |
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| Format: | Thesis |
| Language: | English |
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University of Pretoria
2023
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| _version_ | 1867613438241406976 |
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| access_status_str | Open Access |
| author2 | Balkissoon, Rishal |
| author_browse | Balkissoon, Rishal |
| author_facet | Balkissoon, Rishal |
| collection | Thesis |
| dc_rights_str_mv | © 2023 University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria. |
| description | Mini Dissertation (MBA)--University of Pretoria, 2022. |
| format | Thesis |
| id | oai:repository.up.ac.za:2263/90845 |
| institution | University of Pretoria (South Africa) |
| language | English |
| last_indexed | 2026-06-10T12:36:08.960Z |
| license_str | Other — see source repository |
| provenance_str_mv | Harvested via OAI-PMH from UPSpace — University of Pretoria Institutional Repository |
| publishDate | 2023 |
| publishDateRange | 2023 |
| publishDateSort | 2023 |
| publisher | University of Pretoria |
| publisherStr | University of Pretoria |
| record_format | dspace |
| source_str | UPSpace — University of Pretoria Institutional Repository |
| spelling | oai:repository.up.ac.za:2263/90845 The value of process mining in strategic-decision making Balkissoon, Rishal ichelp@gibs.co.za Simwa, Tabiness UCTD Mini Dissertation (MBA)--University of Pretoria, 2022. Process mining is becoming a popular big data analytics and artificial intelligence tool in business today as a result of technological advancements being accelerated by digitalization. Fast process adaptation to keep up with the pace of the quickly evolving business environment, however, is a significant challenge for the majority of organisations. Process mining has the potential to make big data-driven insights accessible, transforming data mining into a process mining capability therefore raising the value of process mining. Additionally, process mining insights give businesses the ability to improve and optimise processes to gain a competitive advantage. However, the value of process mining in organisational strategic decision-making is underexplored; this study aimed to fill this research gap. A qualitative research design was adopted to explore new insights and answer three research questions. This study put forward the exploratory design using the philosophy of interpretivism and the inductive approach to developing new theory. Semi-structured interviews with eleven participants who have implemented process mining were conducted to gain further insights into this phenomenon. With respect to the value of process mining this research found benefits that include better decision making, cost savings, business process transparency and enhancement of business processes through automation. However, organisations still need to rely on human intelligence and expert intelligence to get value from process mining. On the context of how organisations get value from process mining four main stages of process mining implementation were found in this study. The steps identified include: planning, data extraction and processing, mining and analysis, and process improvement. With respect to the value of process mining in strategic decision-making, this study found process mining to be applicable in this context while providing some examples. Generally, the findings of this study contribute to the extant literature related to process mining. pt23 Gordon Institute of Business Science (GIBS) MBA Unrestricted 2023-05-28T16:59:40Z 2023-05-28T16:59:40Z 19-04-2023 2022 Mini Dissertation * A2023 http://hdl.handle.net/2263/90845 en © 2023 University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria. application/pdf University of Pretoria |
| spellingShingle | UCTD The value of process mining in strategic-decision making |
| title | The value of process mining in strategic-decision making |
| title_full | The value of process mining in strategic-decision making |
| title_fullStr | The value of process mining in strategic-decision making |
| title_full_unstemmed | The value of process mining in strategic-decision making |
| title_short | The value of process mining in strategic-decision making |
| title_sort | value of process mining in strategic decision making |
| topic | UCTD |
| url | http://hdl.handle.net/2263/90845 |