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The impact of leaders’ emotional intelligence on employee engagement : a South African Telecommunications study
Mini Dissertation (MBA)--University of Pretoria, 2022.
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| Other Authors: | |
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| Format: | Thesis |
| Language: | English |
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University of Pretoria
2023
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| _version_ | 1867613483142479872 |
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| access_status_str | Open Access |
| author2 | Prangley, Anthony |
| author_browse | Prangley, Anthony |
| author_facet | Prangley, Anthony |
| collection | Thesis |
| dc_rights_str_mv | © 2023 University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria. |
| description | Mini Dissertation (MBA)--University of Pretoria, 2022. |
| format | Thesis |
| id | oai:repository.up.ac.za:2263/90880 |
| institution | University of Pretoria (South Africa) |
| language | English |
| last_indexed | 2026-06-10T12:36:51.610Z |
| license_str | Other — see source repository |
| provenance_str_mv | Harvested via OAI-PMH from UPSpace — University of Pretoria Institutional Repository |
| publishDate | 2023 |
| publishDateRange | 2023 |
| publishDateSort | 2023 |
| publisher | University of Pretoria |
| publisherStr | University of Pretoria |
| record_format | dspace |
| source_str | UPSpace — University of Pretoria Institutional Repository |
| spelling | oai:repository.up.ac.za:2263/90880 The impact of leaders’ emotional intelligence on employee engagement : a South African Telecommunications study Prangley, Anthony ichelp@gibs.co.za John, Joel UCTD Mini Dissertation (MBA)--University of Pretoria, 2022. Studies in the area of employee engagement (EE) became popular in the late twentieth century. Over the past two years, Covid-19 has shone the spotlight on the topic once again due to mega trends such as the “great resignation” and “quiet quitting”. The pandemic also caused shockwaves in economies around the world and resulted in increased competition in markets. Employees contribute to the competitive advantage of an organisation and firms are looking into employee engagement to enable staff retention. Many studies have been conducted on the factors that influence EE and have mainly looked into the impact different leadership styles have on EE. This study aimed to investigate the impact that a leaders’ emotional intelligence (EI) has on the EE of their workforce. The research investigated the impact that the 5 dimensions of EI (self-regulation, self-awareness, motivation, empathy and social skills) has on EE. A quantitative methodology was adopted to test hypothesis. A cross-sectional survey questionnaire was used to collect data. The data consisting of 184 items was collected and analysed using statistical correlational tests. The research concluded that there are significant positive correlations between each of the five dimensions of EI and EE. This study contributes to the body of knowledge within the area of EE, EI and leadership. pt23 Gordon Institute of Business Science (GIBS) MBA Unrestricted 2023-05-28T16:59:44Z 2023-05-28T16:59:44Z 19-04-2023 2022 Mini Dissertation * A2023 http://hdl.handle.net/2263/90880 en © 2023 University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria. application/pdf University of Pretoria |
| spellingShingle | UCTD The impact of leaders’ emotional intelligence on employee engagement : a South African Telecommunications study |
| title | The impact of leaders’ emotional intelligence on employee engagement : a South African Telecommunications study |
| title_full | The impact of leaders’ emotional intelligence on employee engagement : a South African Telecommunications study |
| title_fullStr | The impact of leaders’ emotional intelligence on employee engagement : a South African Telecommunications study |
| title_full_unstemmed | The impact of leaders’ emotional intelligence on employee engagement : a South African Telecommunications study |
| title_short | The impact of leaders’ emotional intelligence on employee engagement : a South African Telecommunications study |
| title_sort | impact of leaders emotional intelligence on employee engagement a south african telecommunications study |
| topic | UCTD |
| url | http://hdl.handle.net/2263/90880 |