Full Text Available
Note: Clicking the button above will open the full text document at the original institutional repository in a new window.
CEOs’ strategic leadership role during crises: Shaping employee perceptions
Mini Dissertation (MPhil (Corporate Strategy))--University of Pretoria, 2022.
Saved in:
| Other Authors: | |
|---|---|
| Format: | Thesis |
| Language: | English |
| Published: |
University of Pretoria
2023
|
| Subjects: | |
| Tags: |
No Tags, Be the first to tag this record!
|
| _version_ | 1867613499498168320 |
|---|---|
| access_status_str | Open Access |
| author2 | Ndletyana, Dorothy |
| author_browse | Ndletyana, Dorothy |
| author_facet | Ndletyana, Dorothy |
| collection | Thesis |
| dc_rights_str_mv | © 2023 University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria. |
| description | Mini Dissertation (MPhil (Corporate Strategy))--University of Pretoria, 2022. |
| format | Thesis |
| id | oai:repository.up.ac.za:2263/90896 |
| institution | University of Pretoria (South Africa) |
| language | English |
| last_indexed | 2026-06-10T12:37:07.296Z |
| license_str | Other — see source repository |
| provenance_str_mv | Harvested via OAI-PMH from UPSpace — University of Pretoria Institutional Repository |
| publishDate | 2023 |
| publishDateRange | 2023 |
| publishDateSort | 2023 |
| publisher | University of Pretoria |
| publisherStr | University of Pretoria |
| record_format | dspace |
| source_str | UPSpace — University of Pretoria Institutional Repository |
| spelling | oai:repository.up.ac.za:2263/90896 CEOs’ strategic leadership role during crises: Shaping employee perceptions Ndletyana, Dorothy ichelp@gibs.co.za Mabuza, Nelisiwe UCTD Mini Dissertation (MPhil (Corporate Strategy))--University of Pretoria, 2022. Of all stakeholders challenged by organisational crisis, employees are arguably the most affected. While scholars have extensively investigated external stakeholder influence on crisis, the internal stakeholder’s perspective is lacking. Employees as internal stakeholders, form perceptions about how they are led during crisis. Perceptions either support or disrupt CEO ability to effectively resolve crisis. Using qualitative methodology, 23 semi-structured interviews were conducted with line managers to CEOs to understand how employees perceived CEOs strategic leadership during two crisis events of the COVID-19 pandemic, and the political unrest, in Eswatini. An additional interest of the study was to explore how employee perceptions during crisis can be positively shaped by CEOs to effectively resolve crisis. The research findings first illustrate that CEOs play a critical role in shaping employee perceptions during crisis. Several factors: leader behaviour and trait, knowledge about CEOs (experience and biases) and the context and style of leadership, shape how employees perceive CEOs during a crisis. Second, the findings show that employee perceptions influence the support CEOs garner. Third, CEOs who apply leadership traits perceived positively by employees during crisis, manage and resolve crisis effectively. Fourth, leadership traits and behaviours which CEOs use to drive effective crisis outcomes include: care and empathy, communication, decisiveness, agility, positive attitude, a calm demeanour, vulnerability, honesty, use of incentives, listening, and the use of clear policy frameworks. The study contributes to the theories and frameworks of impression management, attribution theory and reintegration and employee trust repair during crisis. Importantly, it expands the strategic leadership role of CEOs during crisis, to embody crisis management through learned behaviours and understanding of what employees require from CEOs. By reviewing employee perceptions during crisis, the researcher suggests ways in which CEOs can strategically lead to shape impressions and perceptions of employees to drive positive and collective crisis resolution. This knowledge will assist leaders to manage their employees during crisis. pt23 Gordon Institute of Business Science (GIBS) MPhil (Corporate Strategy) Unrestricted 2023-05-28T16:59:47Z 2023-05-28T16:59:47Z 19-04-2023 2022 Mini Dissertation * A2023 http://hdl.handle.net/2263/90896 en © 2023 University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria. application/pdf University of Pretoria |
| spellingShingle | UCTD CEOs’ strategic leadership role during crises: Shaping employee perceptions |
| title | CEOs’ strategic leadership role during crises: Shaping employee perceptions |
| title_full | CEOs’ strategic leadership role during crises: Shaping employee perceptions |
| title_fullStr | CEOs’ strategic leadership role during crises: Shaping employee perceptions |
| title_full_unstemmed | CEOs’ strategic leadership role during crises: Shaping employee perceptions |
| title_short | CEOs’ strategic leadership role during crises: Shaping employee perceptions |
| title_sort | ceos strategic leadership role during crises shaping employee perceptions |
| topic | UCTD |
| url | http://hdl.handle.net/2263/90896 |