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The impact of digital transformation on performance from a retail banking perspective at a leading South African bank
Mini Dissertation (MPhil (Corporate Strategy))--University of Pretoria, 2022.
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| Other Authors: | |
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| Format: | Thesis |
| Language: | English |
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University of Pretoria
2023
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| _version_ | 1867613582103937024 |
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| access_status_str | Open Access |
| author2 | Moore, Jenny |
| author_browse | Moore, Jenny |
| author_facet | Moore, Jenny |
| collection | Thesis |
| dc_rights_str_mv | © 2023 University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria. |
| description | Mini Dissertation (MPhil (Corporate Strategy))--University of Pretoria, 2022. |
| format | Thesis |
| id | oai:repository.up.ac.za:2263/90941 |
| institution | University of Pretoria (South Africa) |
| language | English |
| last_indexed | 2026-06-10T12:38:26.101Z |
| license_str | Other — see source repository |
| provenance_str_mv | Harvested via OAI-PMH from UPSpace — University of Pretoria Institutional Repository |
| publishDate | 2023 |
| publishDateRange | 2023 |
| publishDateSort | 2023 |
| publisher | University of Pretoria |
| publisherStr | University of Pretoria |
| record_format | dspace |
| source_str | UPSpace — University of Pretoria Institutional Repository |
| spelling | oai:repository.up.ac.za:2263/90941 The impact of digital transformation on performance from a retail banking perspective at a leading South African bank Moore, Jenny ichelp@gibs.co.za Naidoo, Prinita UCTD Mini Dissertation (MPhil (Corporate Strategy))--University of Pretoria, 2022. The development of innovative and prevailing digital technologies, digital platforms and digital infrastructures has transformed all organisations and in particular the banking sector in significant ways. Digital technologies have disrupted all sectors and will continue to do so with more companies embracing digital transformation (DT) and its strategies. The COVID-19 pandemic was a catalyst of DT in that organisations had to change their business models to remain relevant. Beyond simply producing new opportunities for financial institutions, digital technologies have much wider implications for value creation as well as value capture. Research aimed at understanding the digital transformation of these financial institutions needs to combine multiple and cross-levels of investigation, embrace concepts and ideas from numerous fields/disciplines, and clearly acknowledge the role of digital technologies. To help realise this research agenda, an investigation was done to explore key constructs related to digital transformation, to understand the internal and external factors of digital transformation, how leaders at a retail bank define digital transformation and the success of DT. Furthermore, a qualitative research approach was followed to understand the impact of digital transformation on performance within a retail bank in the context of South Africa. pt23 Gordon Institute of Business Science (GIBS) MPhil (Corporate Strategy) Unrestricted 2023-05-28T16:59:56Z 2023-05-28T16:59:56Z 19-04-2023 2022 Mini Dissertation * A2023 http://hdl.handle.net/2263/90941 en © 2023 University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria. application/pdf University of Pretoria |
| spellingShingle | UCTD The impact of digital transformation on performance from a retail banking perspective at a leading South African bank |
| title | The impact of digital transformation on performance from a retail banking perspective at a leading South African bank |
| title_full | The impact of digital transformation on performance from a retail banking perspective at a leading South African bank |
| title_fullStr | The impact of digital transformation on performance from a retail banking perspective at a leading South African bank |
| title_full_unstemmed | The impact of digital transformation on performance from a retail banking perspective at a leading South African bank |
| title_short | The impact of digital transformation on performance from a retail banking perspective at a leading South African bank |
| title_sort | impact of digital transformation on performance from a retail banking perspective at a leading south african bank |
| topic | UCTD |
| url | http://hdl.handle.net/2263/90941 |