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Exploring the implications of Robotic Process Automation (RPA) on operational efficiency in public health care in South Africa
Mini Dissertation (MBA)--University of Pretoria, 2022.
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| Format: | Thesis |
| Language: | English |
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University of Pretoria
2023
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| _version_ | 1867613453807517696 |
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| access_status_str | Open Access |
| author2 | Myburgh, Suzanne |
| author_browse | Myburgh, Suzanne |
| author_facet | Myburgh, Suzanne |
| collection | Thesis |
| dc_rights_str_mv | © 2023 University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria. |
| description | Mini Dissertation (MBA)--University of Pretoria, 2022. |
| format | Thesis |
| id | oai:repository.up.ac.za:2263/90951 |
| institution | University of Pretoria (South Africa) |
| language | English |
| last_indexed | 2026-06-10T12:36:23.737Z |
| license_str | Other — see source repository |
| provenance_str_mv | Harvested via OAI-PMH from UPSpace — University of Pretoria Institutional Repository |
| publishDate | 2023 |
| publishDateRange | 2023 |
| publishDateSort | 2023 |
| publisher | University of Pretoria |
| publisherStr | University of Pretoria |
| record_format | dspace |
| source_str | UPSpace — University of Pretoria Institutional Repository |
| spelling | oai:repository.up.ac.za:2263/90951 Exploring the implications of Robotic Process Automation (RPA) on operational efficiency in public health care in South Africa Myburgh, Suzanne ichelp@gibs.co.za Nxumalo, Ayanda UCTD Mini Dissertation (MBA)--University of Pretoria, 2022. According to the constitution, access to healthcare is a fundamental right for all citizens in South Africa. More than 25 years since South Africa became a republic, majority of its citizens still do not enjoy their rights as enshrined in the constitution due to the dire conditions of public health institutions. Systems in public health institutions are still outdated, manual and paperbased, leading to high operational inefficiencies and worse cases death of South African citizens. The research purpose was to explore adoption of Robotic Process Automation (RPA) in the South African public healthcare sector and its implications to operational efficiency. The Technology-Organisation-Environment model, a technology adoption framework was adopted in this study. A qualitative study was conducted with insights obtained through semi-structured interviews with medical practitioners in both the private and public sector, senior management administrative personnel in both public and private healthcare and RPA Industry Experts. The Technology-Organisation-Environment (TOE) framework was adapted to highlight the main research findings on adoption of RPA in the South African public healthcare, namely, stakeholders aspects (environment context), Processes (technology context) and People (Organisation context). This RPA adoption model could be used as a guide to public healthcare sector on aspects to consider for adopting RPA. pt23 Gordon Institute of Business Science (GIBS) MBA Unrestricted 2023-05-28T16:59:58Z 2023-05-28T16:59:58Z 19-04-2023 2022 Mini Dissertation * A2023 http://hdl.handle.net/2263/90951 en © 2023 University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria. application/pdf University of Pretoria |
| spellingShingle | UCTD Exploring the implications of Robotic Process Automation (RPA) on operational efficiency in public health care in South Africa |
| title | Exploring the implications of Robotic Process Automation (RPA) on operational efficiency in public health care in South Africa |
| title_full | Exploring the implications of Robotic Process Automation (RPA) on operational efficiency in public health care in South Africa |
| title_fullStr | Exploring the implications of Robotic Process Automation (RPA) on operational efficiency in public health care in South Africa |
| title_full_unstemmed | Exploring the implications of Robotic Process Automation (RPA) on operational efficiency in public health care in South Africa |
| title_short | Exploring the implications of Robotic Process Automation (RPA) on operational efficiency in public health care in South Africa |
| title_sort | exploring the implications of robotic process automation rpa on operational efficiency in public health care in south africa |
| topic | UCTD |
| url | http://hdl.handle.net/2263/90951 |