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An approach towards process ownership within the financial sector
Dissertation (MEng (Industrial Engineering))--University of Pretoria, 2024.
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| Format: | Thesis |
| Language: | English |
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University of Pretoria
2024
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| _version_ | 1867613470480924672 |
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| access_status_str | Open Access |
| author2 | De Vries, Marne |
| author_browse | De Vries, Marne |
| author_facet | De Vries, Marne |
| collection | Thesis |
| dc_rights_str_mv | © 2023 University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria. |
| description | Dissertation (MEng (Industrial Engineering))--University of Pretoria, 2024. |
| format | Thesis |
| id | oai:repository.up.ac.za:2263/99710 |
| institution | University of Pretoria (South Africa) |
| language | English |
| last_indexed | 2026-06-10T12:36:39.766Z |
| license_str | Other — see source repository |
| provenance_str_mv | Harvested via OAI-PMH from UPSpace — University of Pretoria Institutional Repository |
| publishDate | 2024 |
| publishDateRange | 2024 |
| publishDateSort | 2024 |
| publisher | University of Pretoria |
| publisherStr | University of Pretoria |
| record_format | dspace |
| source_str | UPSpace — University of Pretoria Institutional Repository |
| spelling | oai:repository.up.ac.za:2263/99710 An approach towards process ownership within the financial sector De Vries, Marne mkuyler@mweb.co.za Erasmus, Maryka UCTD Sustainable Development Goals (SDGs) Process ownership Process excellence Process sustainability Process as strategic asset Process performance Process governance Dissertation (MEng (Industrial Engineering))--University of Pretoria, 2024. One of the main challenges when improving business processes, is the sustainability of the improvements. The purpose of this dissertation is to extract knowledge from existing research around process ownership (PO) as a hypothetical solution and re-structure it, using the enterprise engineering contextualization model (EECM). The intent is to develop a new approach for the deployment of PO, called Enablers Supporting effective Process Ownership (ESPO) that will enable both the design and management of PO as a new function at the enterprise. This study proposes a solution to the problem experienced at Co. INS, a short-term insurance company in South Africa where the main researcher is employed. People and/or information systems are frequently prioritized at the expense of processes. The hypothesis is that process ownership will address this misalignment between domains. The Primary Research Question is: “What enablers, supporting effective Process Ownership, will prioritize process management to ensure improved process performance and subsequently sustain a competitive advantage within the financial sector?”. The methodology followed is design science research (DSR) to develop and evaluate a first draft of the ESPO approach. A literature review was done initially, followed by thematic analysis. The synthesis which followed was done using EECM as reference model to construct the ESPO approach. The demonstration and evaluation of the artefact was done using small group discussions, questionnaires, and interviews. The literature confirmed the phenomena that a lack of contracted process ownership results in poor process performance with a negative effect on competitiveness. PO is dependent on governance, culture, and clear roles and responsibilities as key enablers. Existing literature, however, lacks a coherent approach to embed PO within a holistic business process management approach. EECM guides the development of the ESPO approach and elaborates on the why, what, and how the enterprise should evolve towards effective PO. During the demonstration and evaluation stages of ESPO at Co. INS, it was found that allocation of PO was done in some areas, but the effective deployment was lacking. As expected, the cultural assessments indicated various levels of readiness, correlated to the effectivity of PO. The importance of the process architecture and strategic alignment of processes were also highlighted as key components of the governance around PO. The demonstration and evaluation results indicate that ESPO effectively guides practitioners towards the achievement of sustainable process performance. Since PO has been confirmed as a critical capability for sustained process improvement, the ESPO approach is supporting the value of process as a strategic asset to create a sustained competitive advantage. Industrial and Systems Engineering MEng (Industrial Engineering) Unrestricted Faculty of Engineering, Built Environment and Information Technology SDG-09: Industry, innovation and infrastructure 2024-12-02T13:44:22Z 2024-12-02T13:44:22Z 2025-04 2024-11 Dissertation * A2025 http://hdl.handle.net/2263/99710 DOI: https://doi.org/10.25403/UPresearchdata.27933501.v1 https://doi.org/10.25403/UPresearchdata.27933501 en © 2023 University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria. application/pdf University of Pretoria |
| spellingShingle | UCTD Sustainable Development Goals (SDGs) Process ownership Process excellence Process sustainability Process as strategic asset Process performance Process governance An approach towards process ownership within the financial sector |
| title | An approach towards process ownership within the financial sector |
| title_full | An approach towards process ownership within the financial sector |
| title_fullStr | An approach towards process ownership within the financial sector |
| title_full_unstemmed | An approach towards process ownership within the financial sector |
| title_short | An approach towards process ownership within the financial sector |
| title_sort | approach towards process ownership within the financial sector |
| topic | UCTD Sustainable Development Goals (SDGs) Process ownership Process excellence Process sustainability Process as strategic asset Process performance Process governance |
| url | http://hdl.handle.net/2263/99710 https://doi.org/10.25403/UPresearchdata.27933501 |