Full Text Available
Note: Clicking the button above will open the full text document at the original institutional repository in a new window.
An evaluation of a selection procedure used to select financial advisers
Thesis (MCom)--Stellenbosch University, 2019.
Saved in:
| Main Author: | |
|---|---|
| Other Authors: | |
| Format: | Thesis |
| Language: | en_ZA |
| Published: |
Stellenbosch : Stellenbosch University
2019
|
| Subjects: | |
| Tags: |
No Tags, Be the first to tag this record!
|
| _version_ | 1867613923766697984 |
|---|---|
| access_status_str | Open Access |
| author | Liebenberg, Ryno |
| author2 | Van der Bank, Francois |
| author_browse | Liebenberg, Ryno Van der Bank, Francois |
| author_facet | Van der Bank, Francois Liebenberg, Ryno |
| author_sort | Liebenberg, Ryno |
| collection | Thesis |
| dc_rights_str_mv | Stellenbosch University |
| description | Thesis (MCom)--Stellenbosch University, 2019. |
| format | Thesis |
| id | oai:scholar.sun.ac.za:10019.1/106975 |
| institution | Stellenbosch University (South Africa) |
| language | en_ZA |
| last_indexed | 2026-06-10T12:43:51.865Z |
| license_str | Other — see source repository |
| provenance_str_mv | Harvested via OAI-PMH from SUNScholar — Stellenbosch University Repository |
| publishDate | 2019 |
| publishDateRange | 2019 |
| publishDateSort | 2019 |
| publisher | Stellenbosch : Stellenbosch University |
| publisherStr | Stellenbosch : Stellenbosch University |
| record_format | dspace |
| source_str | SUNScholar — Stellenbosch University Repository |
| spelling | oai:scholar.sun.ac.za:10019.1/106975 An evaluation of a selection procedure used to select financial advisers Liebenberg, Ryno Van der Bank, Francois Stellenbosch University. Faculty of Economic and Management Sciences. Dept. of Industrial Psychology. Investment advisors -- Evaluation Investment advisors -- Selection and appointment Financial planners -- Selection and appointment UCTD Thesis (MCom)--Stellenbosch University, 2019. ENGLISH SUMMARY: Should the human resource function of an organisation be challenged to defend the effectiveness of its selection procedure, it should be able to assemble credible evidence in this regard. Such evidence should include information regarding how the selection procedure was developed and empirically justified. Numerous guidance documents and psychometric literature, outline the key considerations required in such a process, and have been encapsulated in a checklist (developed in previous research). This checklist, referred to as the Jakob checklist, can be utilised to compare the development and current use of a selection procedure to the theoretical ideal, and in so doing point out any substantive and/or procedural shortcomings in the design and empirical justification of the selection procedure. Using the Jakob checklist, this study evaluated the effectiveness of a particular selection procedure of a financial services organisation, who has made the acquisition of their sales staff a strategic priority. This evaluation uncovered a number of shortcomings in the processes involved in the development and current use of this selection procedure. Since limited information was available on the validity of the procedure, the researcher also attempted to perform, where feasible, some of the analyses required to evaluate the efficiency and equity of the selection procedure. The results obtained, offered very weak empirical support for the validity of the selection procedure. However, it was highlighted that results needed to be interpreted with caution, due to the possibility that the poor validity coefficients obtained, in part, may have been due to the use of deficient criterion measures. Given the results obtained, it was concluded that The Company to a significant extent, lacks the evidence required to defend the selection procedure in terms of validity, utility and fairness. As a result, a number of recommendations have been made which imply significant redesign of the Financial Adviser selection procedure. However, before such recommendations are implemented, The Company is urged to repeat the analyses conducted as part of this study, using behaviourally-based criterion measures. AFRIKAANSE OPSOMMING: As die menslikehulpbronfunksie van 'n organisasie uitgedaag word om die doeltreffendheid van die keuringsprosedure te verdedig, moet dit in staat wees om geloofwaardige bewyse in hierdie verband te versamel. Sodanige bewyse moet inligting bevat oor hoe die keuringsprosedure ontwikkel en empiries geregverdig is. Talle begeleidingsdokumente en psigometriese literatuur, gee 'n uiteensetting van die sleuteloorwegings wat in so 'n proses benodig word, en is in 'n kontrolelys (wat in vorige navorsing ontwikkel is) saamgevat. Hierdie kontrolelys, ook bekend as die Jakob kontrolelys, kan gebruik word om die ontwikkeling en huidige gebruik van 'n keuringsprosedure met die teoretiese ideaal te vergelyk, en sodoende enige substantiewe en/of prosedurele tekortkominge, in die ontwerp en empiriese regverdiging van die keuringsprosedure uit te wys. Met behulp van die Jakob kontrolelys, het hierdie studie die doeltreffendheid van 'n spesifieke keuringsprosedure van 'n finansielediensteorganisasie geevalueer, wat die verkryging van hul verkoopspersoneel 'n strategiese prioriteit gemaak het. Hierdie evaluering het 'n aantal tekortkominge ontbloot in die prosesse wat betrokke was by die ontwikkeling en huidige gebruik van hierdie keuringsprosedure. Aangesien daar beperkte inligting beskikbaar was oor die geldigheid van die prosedure, het die navorser ook probeer om, waar moontlik, sommige van die ontledings uit te voer wat nodig was om die doeltreffendheid en billikheid van die keuringsprosedure te evalueer. Die resultate wat verkry is, het baie swak empiriese steun vir die geldigheid van die keuringsprosedure aangebied. Dit is egter beklemtoon dat die resultate met omsigtigheid geinterpreteer moes word, as gevolg van die moontlikheid dat die swak geldigheidskoeffisiente wat verkry is, waarskynlik deels te wyte was aan die gebruik van gebrekkige kriteriummetings. Gegewe die resultate wat verkry is, is daar tot die gevolgtrekking gekom dat die maatskappy in 'n beduidende mate nie die bewyse het wat nodig is om die keuringsprosedure in terme van geldigheid, nut en billikheid te verdedig nie. Gevolglik is 'n aantal aanbevelings gemaak wat 'n beduidende herontwerp van die keuringsprosedure van die finansiele adviseur impliseer. Voordat sulke aanbevelings geimplementeer word, word die maatskappy egter versoek om die ontledings wat as deel van hierdie studie uitgevoer is, te herhaal deur gebruik te maak van gedragsgebaseerde kriteriummetings. Masters 2019-11-27T12:08:35Z 2019-12-11T06:41:15Z 2022-11-01T03:00:10Z 2019-12 Thesis http://hdl.handle.net/10019.1/106975 en_ZA Stellenbosch University xiii, 152 pages : illustrations, includes annexures application/pdf Stellenbosch : Stellenbosch University |
| spellingShingle | Investment advisors -- Evaluation Investment advisors -- Selection and appointment Financial planners -- Selection and appointment UCTD Liebenberg, Ryno An evaluation of a selection procedure used to select financial advisers |
| title | An evaluation of a selection procedure used to select financial advisers |
| title_full | An evaluation of a selection procedure used to select financial advisers |
| title_fullStr | An evaluation of a selection procedure used to select financial advisers |
| title_full_unstemmed | An evaluation of a selection procedure used to select financial advisers |
| title_short | An evaluation of a selection procedure used to select financial advisers |
| title_sort | evaluation of a selection procedure used to select financial advisers |
| topic | Investment advisors -- Evaluation Investment advisors -- Selection and appointment Financial planners -- Selection and appointment UCTD |
| url | http://hdl.handle.net/10019.1/106975 |
| work_keys_str_mv | AT liebenbergryno anevaluationofaselectionprocedureusedtoselectfinancialadvisers AT liebenbergryno evaluationofaselectionprocedureusedtoselectfinancialadvisers |