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Cyberbullying in the workplace- an invisible fist “hits” the hardest
Thesis (MCom)--Stellenbosch University, 2019.
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| Format: | Thesis |
| Language: | en_ZA |
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Stellenbosch : Stellenbosch University
2019
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| _version_ | 1867613899465949184 |
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| access_status_str | Open Access |
| author | Durr, Anri |
| author2 | De Wet, Marietha |
| author_browse | De Wet, Marietha Durr, Anri |
| author_facet | De Wet, Marietha Durr, Anri |
| author_sort | Durr, Anri |
| collection | Thesis |
| dc_rights_str_mv | Stellenbosch University |
| description | Thesis (MCom)--Stellenbosch University, 2019. |
| format | Thesis |
| id | oai:scholar.sun.ac.za:10019.1/107183 |
| institution | Stellenbosch University (South Africa) |
| language | en_ZA |
| last_indexed | 2026-06-10T12:43:28.625Z |
| license_str | Other — see source repository |
| provenance_str_mv | Harvested via OAI-PMH from SUNScholar — Stellenbosch University Repository |
| publishDate | 2019 |
| publishDateRange | 2019 |
| publishDateSort | 2019 |
| publisher | Stellenbosch : Stellenbosch University |
| publisherStr | Stellenbosch : Stellenbosch University |
| record_format | dspace |
| source_str | SUNScholar — Stellenbosch University Repository |
| spelling | oai:scholar.sun.ac.za:10019.1/107183 Cyberbullying in the workplace- an invisible fist “hits” the hardest Durr, Anri De Wet, Marietha Stellenbosch University. Faculty of Economic and Management Sciences. Dept. of Industrial Psychology. Cyberbullying -- Psychological aspects -- South Africa Bullying in the workplace -- South Africa Adjustment (Psychology) Stress (Psychology) UCTD Thesis (MCom)--Stellenbosch University, 2019. ENGLISH SUMMARY : Cyberbullying is a very serious and pressing recent phenomenon, however very little research covers the scope of cyberbullying amongst employees. The purpose of this study has been to determine the extent to which workplace cyberbullying is prevalent in South-African organisations, some risk factor associated with it, whether it has a negative psychological effect and performance effect on employees, and whether coping mechanisms help to alleviate the negative effects. A descriptive, diagnostic and quantitative research design was followed and a sample of employees (N = 152) was drawn from a big public utility provider, where they completed an online survey. It was found cyberbullying is prevalent, where it co-occurs with traditional bullying. This study found that there were differences in the psychological characteristics of (a) perceived stress, (b) ICT demands, and (c) the extent of behavioural experiences of bullying when considering the psychological effects of cyberbullying on the individual. Additional emotional reactions to cyberbullying were lowered trust levels, anger, humiliation and emotional exhaustion. In terms of the effects on performance, the overall experience of bullying, rather than specific cyberbullying events, was found to likely to decrease an individual's performance, whereas no support for the effects on organisational outcomes was found. Possible coping mechanisms were found to have varying degrees of effectiveness for alleviating the effects of bullying on perceived stress. Interestingly, coping mechanisms used specifically for cyberbullying increased the adverse effects on ICT demands. This finding indicates that additional coping mechanisms to deal with ICT demands should also be considered. From these results, one can see that cyberbullying is prevalent in the workplace and that it poses a problem in addition to that of traditional bullying. AFRIKAANSE OPSOMMING : Geen opsomming beskikbaar. Masters 2019-11-27T09:02:56Z 2019-12-11T06:51:42Z 2019-11-27T09:02:56Z 2019-12-11T06:51:42Z 2019-12 Thesis http://hdl.handle.net/10019.1/107183 en_ZA Stellenbosch University xiv, 248 pages ; illustrations, includes annexures application/pdf Stellenbosch : Stellenbosch University |
| spellingShingle | Cyberbullying -- Psychological aspects -- South Africa Bullying in the workplace -- South Africa Adjustment (Psychology) Stress (Psychology) UCTD Durr, Anri Cyberbullying in the workplace- an invisible fist “hits” the hardest |
| title | Cyberbullying in the workplace- an invisible fist “hits” the hardest |
| title_full | Cyberbullying in the workplace- an invisible fist “hits” the hardest |
| title_fullStr | Cyberbullying in the workplace- an invisible fist “hits” the hardest |
| title_full_unstemmed | Cyberbullying in the workplace- an invisible fist “hits” the hardest |
| title_short | Cyberbullying in the workplace- an invisible fist “hits” the hardest |
| title_sort | cyberbullying in the workplace an invisible fist hits the hardest |
| topic | Cyberbullying -- Psychological aspects -- South Africa Bullying in the workplace -- South Africa Adjustment (Psychology) Stress (Psychology) UCTD |
| url | http://hdl.handle.net/10019.1/107183 |
| work_keys_str_mv | AT durranri cyberbullyingintheworkplaceaninvisiblefisthitsthehardest |