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A comparative study of the e-Government Services of South Africa, Brazil, and Estonia
Thesis (MPhil)--Stellenbosch University, 2022.
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| Format: | Thesis |
| Language: | en_ZA |
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Stellenbosch : Stellenbosch University
2022
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| _version_ | 1867613738888069120 |
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| access_status_str | Open Access |
| author | Coetzer, Shanti-Gita |
| author2 | Watson-Saes, Nanette |
| author_browse | Coetzer, Shanti-Gita Watson-Saes, Nanette |
| author_facet | Watson-Saes, Nanette Coetzer, Shanti-Gita |
| author_sort | Coetzer, Shanti-Gita |
| collection | Thesis |
| dc_rights_str_mv | Stellenbosch University |
| description | Thesis (MPhil)--Stellenbosch University, 2022. |
| format | Thesis |
| id | oai:scholar.sun.ac.za:10019.1/124857 |
| institution | Stellenbosch University (South Africa) |
| language | en_ZA |
| last_indexed | 2026-06-10T12:40:55.520Z |
| license_str | Other — see source repository |
| provenance_str_mv | Harvested via OAI-PMH from SUNScholar — Stellenbosch University Repository |
| publishDate | 2022 |
| publishDateRange | 2022 |
| publishDateSort | 2022 |
| publisher | Stellenbosch : Stellenbosch University |
| publisherStr | Stellenbosch : Stellenbosch University |
| record_format | dspace |
| source_str | SUNScholar — Stellenbosch University Repository |
| spelling | oai:scholar.sun.ac.za:10019.1/124857 A comparative study of the e-Government Services of South Africa, Brazil, and Estonia Coetzer, Shanti-Gita Watson-Saes, Nanette Stellenbosch University. Faculty of Arts and Social Sciences. Dept. of Information Science. Electronic government information -- South Africa Electronic government information -- Brazil Electronic government information -- Estonia Public administration -- Technological innovations -- South Africa Public administration -- Technological innovations -- Brazil Public administration -- Technological innovations -- Estonia Information technology -- Political studies Electronic commerce Communication in politics UCTD Thesis (MPhil)--Stellenbosch University, 2022. ENGLISH ABSTRACT: The thesis compares the e-government services of South Africa to two benchmark countries, namely Estonia, a world-leader in e-government, and Brazil, a developing country peer of South Africa. The focus is in particular on the government-to-citizen services offered in the three countries. A description of the UN’s e-government development index and an explanation of the five-stage e-government maturity model (emerging, enhanced, interactive, transactional, and integrated presence) precede the comparison. A narrative overview of e-government services provided to citizens in South Africa and a brief history of their development is provided before the thesis compares the current status quo to Brazil and Estonia. The comparison involves discussing each e-government service offered to citizens in terms of the five-stage e-government maturity model. The analysis shows that whilst all but one of e-government services offered to citizens in Estonia has a transactional presence, maturity is more uneven in Brazil and South Africa. However, Brazil is the only country to offer seamless integration for two services. About half of the services offered in South Africa are in the earliest emerging presence phase, but personal documentation, payment of tax, and utility bills offer a transactional presence. On the whole, South Africa lags slightly behind Brazil and further behind Estonia. Most notably, South Africa lacks a single portal for citizens to access e-government services. However, South Africa has a detailed e-government strategy for improving the services to citizens. AFRIKAANSE OPSOMMING: Die tesis vergelyk die e-regeringsdienste van Suid-Afrika met twee maatstafmaatskappye, naamlik Estland, 'n wereldleier op die gebied van e-regering, en Brasilie, 'n ontwikkelende land wat 'n eweknie van Suid-Afrika is. Die fokus is hoofsaaklik op die regering-aan-burger-dienste wat in gemelde drie lande gebied word. Die vergelyking word voorafgegaan deur 'n beskrywing van die VN se e-regering-ontwikkelingsindeks en 'n verduideliking van die vyfstadium-rypheidsmodel vir e-regering (ontluikende, uitgebreide, interaktiewe, transaksionele, en geintegreerde teenwoordigheid). 'n Narratiewe oorsig oor e-regeringsdienste wat in Suid-Afrika aan burgers gebied word en 'n bondige geskiedenis daarvan word verskaf voor die tesis die status quo met Brasilie en Estland vergelyk. Die vergelyking behels die bespreking van elke e-regeringsdiens wat aan burgers gebied word aan die hand van die vyfstadium-rypheidsmodel vir e-regering. Die ontleding toon dat, hoewel al die e-regeringsdienste op een na wat aan burgers in Estland gebied word 'n transaksionele teenwoordigheid het, rypheid meer ongelyk is in Brasilie en Suid-Afrika. Nogtans is Brasilie die enigste land wat in die geval van twee dienste naatlose integrasie bied. Ongeveer die helfte van die dienste wat in Suid-Afrika gebied word, verkeer in die vroegste fase van ontluikende teenwoordigheid, maar persoonlike dokumentasie, belastingbetaling, en nutsdiensterekenings bied 'n transaksionele teenwoordigheid. In die geheel beskou toon Suid-Afrika 'n geringe agterstand in vergelyking met Brasilie en 'n groter agterstand in vergelyking met Estland. Die merkbaarste verskynsel is dat Suid-Afrika te kort skiet wat 'n enkele kanaal vir burgers se toegang tot e-regeringsdienste betref. Desnieteenstaande het Suid-Afrika 'n gedetaileerde e-regeringstrategie vir die verbetering van dienste aan burgers. Masters 2022-03-11T06:52:40Z 2022-04-29T09:37:12Z 2022-03-11T06:52:40Z 2022-04-29T09:37:12Z 2022-04 Thesis http://hdl.handle.net/10019.1/124857 en_ZA Stellenbosch University vii, 107 pages : illustrations application/pdf Stellenbosch : Stellenbosch University |
| spellingShingle | Electronic government information -- South Africa Electronic government information -- Brazil Electronic government information -- Estonia Public administration -- Technological innovations -- South Africa Public administration -- Technological innovations -- Brazil Public administration -- Technological innovations -- Estonia Information technology -- Political studies Electronic commerce Communication in politics UCTD Coetzer, Shanti-Gita A comparative study of the e-Government Services of South Africa, Brazil, and Estonia |
| title | A comparative study of the e-Government Services of South Africa, Brazil, and Estonia |
| title_full | A comparative study of the e-Government Services of South Africa, Brazil, and Estonia |
| title_fullStr | A comparative study of the e-Government Services of South Africa, Brazil, and Estonia |
| title_full_unstemmed | A comparative study of the e-Government Services of South Africa, Brazil, and Estonia |
| title_short | A comparative study of the e-Government Services of South Africa, Brazil, and Estonia |
| title_sort | comparative study of the e government services of south africa brazil and estonia |
| topic | Electronic government information -- South Africa Electronic government information -- Brazil Electronic government information -- Estonia Public administration -- Technological innovations -- South Africa Public administration -- Technological innovations -- Brazil Public administration -- Technological innovations -- Estonia Information technology -- Political studies Electronic commerce Communication in politics UCTD |
| url | http://hdl.handle.net/10019.1/124857 |
| work_keys_str_mv | AT coetzershantigita acomparativestudyoftheegovernmentservicesofsouthafricabrazilandestonia AT coetzershantigita comparativestudyoftheegovernmentservicesofsouthafricabrazilandestonia |