Full Text Available
Note: Clicking the button above will open the full text document at the original institutional repository in a new window.
Investigating the factors that influence patients’ waiting time at an outpatient department of a tertiary hospital in Saudi Arabia
Thesis (MNur)--Stellenbosch University, 2022.
Saved in:
| Main Author: | |
|---|---|
| Other Authors: | |
| Format: | Thesis |
| Language: | en_ZA |
| Published: |
Stellenbosch : Stellenbosch University
2022
|
| Subjects: | |
| Tags: |
No Tags, Be the first to tag this record!
|
| _version_ | 1867613738231660544 |
|---|---|
| access_status_str | Open Access |
| author | Abrahams, Moira |
| author2 | Van der Heever, Mariana |
| author_browse | Abrahams, Moira Van der Heever, Mariana |
| author_facet | Van der Heever, Mariana Abrahams, Moira |
| author_sort | Abrahams, Moira |
| collection | Thesis |
| dc_rights_str_mv | Stellenbosch University |
| description | Thesis (MNur)--Stellenbosch University, 2022. |
| format | Thesis |
| id | oai:scholar.sun.ac.za:10019.1/126047 |
| institution | Stellenbosch University (South Africa) |
| language | en_ZA |
| last_indexed | 2026-06-10T12:40:54.953Z |
| license_str | Other — see source repository |
| provenance_str_mv | Harvested via OAI-PMH from SUNScholar — Stellenbosch University Repository |
| publishDate | 2022 |
| publishDateRange | 2022 |
| publishDateSort | 2022 |
| publisher | Stellenbosch : Stellenbosch University |
| publisherStr | Stellenbosch : Stellenbosch University |
| record_format | dspace |
| source_str | SUNScholar — Stellenbosch University Repository |
| spelling | oai:scholar.sun.ac.za:10019.1/126047 Investigating the factors that influence patients’ waiting time at an outpatient department of a tertiary hospital in Saudi Arabia Abrahams, Moira Van der Heever, Mariana Stellenbosch University. Faculty of Medicine and Health Sciences. Dept. of Nursing & Midwifery. Hospitals -- Outpatient services -- Saudi Arabia Ambulatory medical care -- Saudi Arabia Patient Satisfaction -- Saudi Arabia Medical appointments and schedules -- Saudi Arabia UCTD Thesis (MNur)--Stellenbosch University, 2022. ENGLISH SUMMARY: Background Patient waiting time is regarded as the time patients spend at each service point and the overall time a patient spends in a facility. Studies have shown that prolonged waiting is associated with lessened patient satisfaction. Purpose: The aim of the study was to determine the factors influencing patient waiting time in an outpatient setting in a tertiary hospital in Saudi Arabia. Methodology: The study used a descriptive cross-sectional quantitative design. The setting was the outpatient department of a tertiary hospital in Saudi Arabia. Convenience sampling was used to sample n= 409 participants. All 409 questionnaires were returned. Response rate was 100%. Data was collected by trained Arabic fieldworkers during December 2020, using a validated questionnaire comprising mostly of closed-ended questions. Ethical approval was obtained from Stellenbosch University and the Institutional Review Board of the hospital studied. Ethical principles that were maintained included voluntary participation, informed consent, confidentiality, anonymity, and privacy. Data analysis was completed with the assistance of a statistician using REDCap and the Statistical Package of the Social Sciences, version 27. Results: The mean waiting time was 1.5 hours (90 minutes). The longest time spent was during a doctor’s consultation. The minimum time spent was 0.15 hours (09 minutes), and the maximum was 4.8 hours (288 minutes). Conclusion: The study was conducted during the 2nd wave of the COVID-19 pandemic where processes were changing quickly. Accordingly, the findings of this study, specifically in terms of the waiting time, cannot be not compared to standard organizational waiting times within the outpatient areas. This study highlighted that the waiting time is increased within certain areas of the outpatient clinics and that late patient arrivals impact the patient to staffing ratio and negatively affects the effectiveness of an appointment scheduling system. Service providers differ significantly in managing their time, some physicians add more capacity by double booking, working for extra hours to satisfy the increasing demand, whereas others hold on firmly to their daily schedules. Thus, each staffs' management of time during their assignment could lead patients to think that more staff is needed. AFRIKAANSE OPSOMMING: Agtergrond: Die wagtyd vir ‘n pasient word beskou as die tyd wat pasiente spandeer by elke dienspunt en die totale tyd wat ‘n pasient in ‘n fasiliteit spandeer. Navorsingstudies het bewys dat die uitgerekte gewag deur pasiente geassosieer word met minder bevrediging deur die pasiente. Doel: Die doel van die studie is om die faktore te ondersoek wat die pasient se wagtyd in ‘n buite-pasient situasie aan ‘n tersiere hospitaal in Saoedi-Arabie bepaal Metodologie: Die studie het ‘n beskrywende deursnee-seksionele kwantitatiewe ontwerp gebruik. Die fasiliteit was die buite-pasient departement van ‘n tersiere hospitaal in Saoedi-Arabie. ‘n Gerieflikheidsteekproef is gebruik om die steekproef te neem van n= 409 deelnemers. Al die 409 vraelyste is terugbesorg. Die responskoers is 100%. Data is ingesamel deur Arabiese veldwerkers gedurende Desember 2020 deur middel van ‘n gevalideerde vraelys met meestal geslote-einde vrae. Etieke goedkeuring is verkry van Stellenbosch Universiteit en die Institusionele Beheerraad van die hospitaal waar die studie gedoen is. Etiese beginsels wat nagekom is, is vrywillige deelname, ingeligte toestemming, vertroulikheid, naamloosheid en privaatheid. Data-analise is voltooi met die bystand van ‘n statistikus wat REDCap en die Statistiese Pakket van die Sosiale Wetenskappe, weergawe 27 gebruik het. Uitslae: Die gemiddelde wagtyd is 1.5 ure (90 minute). Die langste wagtyd was tydens dokterskonsultasies spandeer. Die minimum tyd gespandeer, was 0.15 ure (09 minute) en die maksimum 4.8 ure (288 minute). Gevolgtrekking: Die studie is gedurende die 2e vlaag van die COVID-19 pandemie gedoen waar prosesse en prosedures spoedig verander het. Daarvolgens, kon die bevindinge van hierdie studie, spesifiek in terme van die wagtyd nie vergelyk word met die standaard organisatoriese wagtyd in die buite-pasiente fasiliteite nie. Hierdie studie het bewys dat die wagtyd toegeneem het binne die gebiede van die buite-pasient klinieke en dat laat opwagting van pasiente, die pasient-tot-personeel ratio affekteer en dus die effektiwiteite van ‘n geskeduleerde afspraaksisteem. Diensverskaffers verskil aansienlik in die bestuur van hul tydsbesteding. Sommige dokters voeg meer kapasiteit by deur dubbele besprekings en ekstra werksure om die toenemende aanvraag te bevredig, terwyl ander vasstaan by hul daaglikse skedules. Dus, elke personeellid se bestuur van tyd gedurende hul werkopdrag, kan pasiente lei om te dink dat meer personeellede benodig word. Masters 2022-11-24T12:48:36Z 2023-01-16T12:47:21Z 2022-11-24T12:48:36Z 2023-01-16T12:47:21Z 2022-12 Thesis http://hdl.handle.net/10019.1/126047 en_ZA Stellenbosch University xii, 81 pages : illustrations, includes annexures application/pdf Stellenbosch : Stellenbosch University |
| spellingShingle | Hospitals -- Outpatient services -- Saudi Arabia Ambulatory medical care -- Saudi Arabia Patient Satisfaction -- Saudi Arabia Medical appointments and schedules -- Saudi Arabia UCTD Abrahams, Moira Investigating the factors that influence patients’ waiting time at an outpatient department of a tertiary hospital in Saudi Arabia |
| title | Investigating the factors that influence patients’ waiting time at an outpatient department of a tertiary hospital in Saudi Arabia |
| title_full | Investigating the factors that influence patients’ waiting time at an outpatient department of a tertiary hospital in Saudi Arabia |
| title_fullStr | Investigating the factors that influence patients’ waiting time at an outpatient department of a tertiary hospital in Saudi Arabia |
| title_full_unstemmed | Investigating the factors that influence patients’ waiting time at an outpatient department of a tertiary hospital in Saudi Arabia |
| title_short | Investigating the factors that influence patients’ waiting time at an outpatient department of a tertiary hospital in Saudi Arabia |
| title_sort | investigating the factors that influence patients waiting time at an outpatient department of a tertiary hospital in saudi arabia |
| topic | Hospitals -- Outpatient services -- Saudi Arabia Ambulatory medical care -- Saudi Arabia Patient Satisfaction -- Saudi Arabia Medical appointments and schedules -- Saudi Arabia UCTD |
| url | http://hdl.handle.net/10019.1/126047 |
| work_keys_str_mv | AT abrahamsmoira investigatingthefactorsthatinfluencepatientswaitingtimeatanoutpatientdepartmentofatertiaryhospitalinsaudiarabia |