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The emergency remote learning support experience of students at a private higher education institution
Thesis (MPhil)--Stellenbosch University, 2022.
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| Format: | Thesis |
| Language: | English |
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Stellenbosch : Stellenbosch University
2022
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| _version_ | 1867614098178441216 |
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| access_status_str | Open Access |
| author | Hurter, Roshaan |
| author2 | Tshuma, Nompilo |
| author_browse | Hurter, Roshaan Tshuma, Nompilo |
| author_facet | Tshuma, Nompilo Hurter, Roshaan |
| author_sort | Hurter, Roshaan |
| collection | Thesis |
| dc_rights_str_mv | Stellenbosch University |
| description | Thesis (MPhil)--Stellenbosch University, 2022. |
| format | Thesis |
| id | oai:scholar.sun.ac.za:10019.1/126340 |
| institution | Stellenbosch University (South Africa) |
| language | English |
| last_indexed | 2026-06-10T12:46:38.139Z |
| license_str | Other — see source repository |
| provenance_str_mv | Harvested via OAI-PMH from SUNScholar — Stellenbosch University Repository |
| publishDate | 2022 |
| publishDateRange | 2022 |
| publishDateSort | 2022 |
| publisher | Stellenbosch : Stellenbosch University |
| publisherStr | Stellenbosch : Stellenbosch University |
| record_format | dspace |
| source_str | SUNScholar — Stellenbosch University Repository |
| spelling | oai:scholar.sun.ac.za:10019.1/126340 The emergency remote learning support experience of students at a private higher education institution Hurter, Roshaan Tshuma, Nompilo Stellenbosch University. Faculty of Education. Dept. of Education Policy Sudies. Distance education Educational technology Education, Higher -- Web-based instruction Private universities and colleges Education -- Effect of technological innovations on COVID-19 Pandemic, 2020 Phenomenology UCTD Thesis (MPhil)--Stellenbosch University, 2022. ENGLISH ABSTRACT: This study focuses on the emergency remote teaching and learning (ERT/L) student support experience of students at a private Higher Education (HE) institution in the Western Cape, South Africa, during the COVID-19 pandemic when ERT/L was introduced. During this period, although student support was provided, it was from the perspective of what the institution deemed appropriate, important and necessary, without consulting the students. The type of support provided may not have been sufficient to meet students’ needs. The study, which used a qualitative phenomenological approach, aimed to investigate students’ experiences of the student support provided during the COVID-19 pandemic.This study’s main research question was: What was the emergency remote learning support experiences of students at a South African private higher education institution? To address this question, 13 purposively sampled students from a private higher education institution were interviewed about their student support experiences. The aim of the study was to determine whether or not students’ expectations were met, along with identifying their support needs during a period of ERT/L. A further objective was to determine whether there is congruence between student support needs versus the support provided by the institution. This study argues that students support seems to be provided from the perspective of higher education institutions, without regard to what a student considers necessary and relevant. The research results showed that certain expectations, especially in the area of communication, were not met. Using an interpretivist paradigmatic lens, the study uses Braun and Clarke's six-step thematic analysis process to frame the thematic analysis method. The results are intended to provide recommendations on how to better prepare this specific institution to adopt a more aligned and holistic student support service and to better prepare for future contingencies when ERT/L needs to be implemented, which should meet students’ needs and requirements, as opposed to what the institution seems appropriate and sufficient. AFRIKAANSE OPSOMMING: Hierdie studie fokus op die noodonderrig-en-leer (ERT/L)-studente ondersteunings ervaring van studente by 'n privaat Hoër Onderwys- (HO) instansie in die area van die Wes-Kaap, Suid-Afrika, tydens die COVID-19-pandemie toe ERT/L bekendgestel is. Gedurende hierdie tydperk, alhoewel studente ondersteuning verskaf is, was dit geimplementeer vanuit die perspektief van wat die instansie as gepas, belangrik en nodig geag het, sonder om die studente te raadpleeg. Die tipe ondersteuning wat verskaf is, was dalk onvoldoende. Die studie, wat 'n kwalitatiewe navorsingsmetode met 'n fenomenologiese benadering gebruik, het ten doel gehad om studente se ervarings van die studenteondersteuning wat tydens die COVID-19-pandemie verskaf is, te ondersoek. Hierdie studie se hoofnavorsingsvraag was: Wat was die nood ondersteunings ervaring in afstandsonderrig van studente by 'n Suid-Afrikaanse privaat hoëronderwys instansie. Om hierdie vraag te beantwoord, is onderhoude gevoer met 13 doelbewuste steekproefstudente van 'n privaat hoëronderwysinstelling oor hul studente ondersteuningservarings. Die doel van die studie was om vas te stel of studente se verwagtinge nagekom is al dan nie, tesame met die identifisering van hul ondersteunings-behoeftes gedurende 'n tydperk van ERT/L. 'n Verdere doelwit was om te bepaal of daar ooreenstemming is tussen studente ondersteunings-behoeftes versus die ondersteuning wat deur die instelling verskaf word. Hierdie studie voer aan dat studente-ondersteuning vanuit die perspektief van hoëronderwysinstellings verskaf word, sonder inagneming van wat 'n student as nodig en relevant beskou. Deur 'n interpretivistiese paradigmatiese lens te gebruik, gebruik die studie Braun en Clarke se ses-stap tematiese analise proses om die tematiese analise metode te raam. Die resultate kan gebruik word om aanbevelings te verskaf oor hoe om hierdie spesifieke instellinbeter voor te berei om 'n meer belynde en holistiese studenteondersteuningsdiens te implementeer en om beter voor bereid te wees vir toekomstige gebeurlikhede wanneer ERT/L geïmplementeer moet word, wat sodoende aan studente se behoeftes en vereistes behoort te voldoen, in teenstelling met wat die instelling as gepas en voldoende ag. Masters 2022-11-23T15:07:09Z 2023-01-23T06:53:01Z 2022-11-23T15:07:09Z 2022-11-23 Thesis http://hdl.handle.net/10019.1/126340 en Stellenbosch University viii, 68 pages : illustrations application/pdf Stellenbosch : Stellenbosch University |
| spellingShingle | Distance education Educational technology Education, Higher -- Web-based instruction Private universities and colleges Education -- Effect of technological innovations on COVID-19 Pandemic, 2020 Phenomenology UCTD Hurter, Roshaan The emergency remote learning support experience of students at a private higher education institution |
| title | The emergency remote learning support experience of students at a private higher education institution |
| title_full | The emergency remote learning support experience of students at a private higher education institution |
| title_fullStr | The emergency remote learning support experience of students at a private higher education institution |
| title_full_unstemmed | The emergency remote learning support experience of students at a private higher education institution |
| title_short | The emergency remote learning support experience of students at a private higher education institution |
| title_sort | emergency remote learning support experience of students at a private higher education institution |
| topic | Distance education Educational technology Education, Higher -- Web-based instruction Private universities and colleges Education -- Effect of technological innovations on COVID-19 Pandemic, 2020 Phenomenology UCTD |
| url | http://hdl.handle.net/10019.1/126340 |
| work_keys_str_mv | AT hurterroshaan theemergencyremotelearningsupportexperienceofstudentsataprivatehighereducationinstitution AT hurterroshaan emergencyremotelearningsupportexperienceofstudentsataprivatehighereducationinstitution |