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A roadmap for the digital transformation of labour-intensive organisations
Thesis (MEng)--Stellenbosch University, 2023.
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| Format: | Thesis |
| Language: | en_ZA en_ZA |
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Stellenbosch : Stellenbosch University
2023
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| _version_ | 1867614004322500608 |
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| access_status_str | Open Access |
| author | Loots, Tiaan André |
| author2 | Von Leipzig, Konrad |
| author_browse | Loots, Tiaan André Von Leipzig, Konrad |
| author_facet | Von Leipzig, Konrad Loots, Tiaan André |
| author_sort | Loots, Tiaan André |
| collection | Thesis |
| dc_rights_str_mv | Stellenbosch University |
| description | Thesis (MEng)--Stellenbosch University, 2023. |
| format | Thesis |
| id | oai:scholar.sun.ac.za:10019.1/126920 |
| institution | Stellenbosch University (South Africa) |
| language | en_ZA en_ZA |
| last_indexed | 2026-06-10T12:45:08.467Z |
| license_str | Other — see source repository |
| provenance_str_mv | Harvested via OAI-PMH from SUNScholar — Stellenbosch University Repository |
| publishDate | 2023 |
| publishDateRange | 2023 |
| publishDateSort | 2023 |
| publisher | Stellenbosch : Stellenbosch University |
| publisherStr | Stellenbosch : Stellenbosch University |
| record_format | dspace |
| source_str | SUNScholar — Stellenbosch University Repository |
| spelling | oai:scholar.sun.ac.za:10019.1/126920 A roadmap for the digital transformation of labour-intensive organisations Loots, Tiaan André Von Leipzig, Konrad Hummel, Vera Stellenbosch University. Faculty of Engineering. Dept. of Industrial Engineering. Industry 4.0 Technology transfer Research, Industrial Artificial intelligence Industrial management Thesis (MEng)--Stellenbosch University, 2023. ENGLISH ABSTRACT: Labour-intensive firms, or those that rely heavily on labour value creation to deliver their goods or services, find it challenging to adopt Digital Transformation initiatives. This is especially true in developing nations such as South Africa, where the industry has a high unemployment rate and extensive labour usage. These organisations struggle with implementing Digital Transformation due to the high labour variance in their value-creation. Additionally, some firms are hesitant to start the process of Digital Transformation due to them having other priorities or not seeing the need to implement digital transformation. As the world’s industries progress in Digital transformation, in what is known as the Fourth Industrial Revolution, the demand for it grows. Eventually, businesses must decide whether to implement some levels of digital transformation. A practical strategy is desired to ensure that these labour-intensive environments can adapt and achieve digital transformation. The study approaches the problem by creating a roadmap for the digital transformation of labour-intensive organisations explicitly intended to change some aspects of these environments’ value creation practically. The research approach starts by researching Digital Transformation and supporting concepts such as Industry 4.0 and Industry 5.0. The inclusion of this literature serves two purposes: first, it explores various digital or technological tools that might be used in the transformation endeavour; second, it investigates diverse approaches to Digital Transformation. Additionally, the roadmap approach draws on enterprise engineering theory, where reference architectures are considered and ultimately used in the development. To further investigate various types of labour-intensive environment, observational case studies, supported by literature, is used to understand these types of environment and investigate the common cause-and-effect relationships found in them. This investigation’s findings and the literature on reference architectures are then used to develop a reference architecture for these firms to map their current and aspiring digital progression. Additionally, a technology mind mapping methodology is developed for these firms to use with the architecture to identify various digital or technological tools in their Digital Transformation effort. The next step combines the reference architecture and the technology mind mapping methodology with other tools used in operations management in the form of an incremental roadmap. The roadmap is developed to be continuously used by these firms and focuses on identifying and implementing practical solutions in their Digital Transformation effort. This research aimed to find a practical approach to Digital Transformation, where these labourintensive organisations can use the roadmap and the accompanying architecture and mind mapping methodology to find and implement digital or technological solutions practically. After evaluating the approach in expert verification and practical validation, minor changes produced a working roadmap that medium-sized labour-intensive environments can use in their Digital transformation effort. Alternatively, digital consulting agencies can use the roadmap in the Digital Transformation of smaller labour-intensive environments. AFRIKAANS OPSOMMING: Arbeidsintensiewe firmas vind dit uitdagend om Digitale Transformasie-inisiatiewe aan te neem. Dit is veral waar in ontwikkelende lande soos Suid-Afrika, met ’n ho¨e werkloosheidsyfer en ’n ho¨e afhanklikheid van arbeid. Hierdie organisasies sukkel met die implementering van Digitale Transformasie as gevolg van die variasie van arbeid in hul waardeskepping. Daarbenewens is sommige firmas huiwerig om die proses van Digitale Transformasie te begin weens ander prioriteite. Soos die wˆereld se nywerhede vorder in Digitale Transformasie, in wat bekend staan as die Vierde Industri¨ele Revolusie, groei die vraag daarna. Uiteindelik moet ondernemings besluit of hulle sekere vlakke van Digitale Transformasie moet implementeer of nie. ’n Praktiese strategie word verlang om seker te maak dat hierdie arbeidsintensiewe besighede kan aanpas en ’n tipe Digitale Transformasie kan bereik. Die studie benader die probleem deur ’n padkaart vir die Digitale Transformasie van arbeidsintensiewe organisasies te skep, wat uitdruklik bedoel is om sommige aspekte van hierdie besighede se waardeskepping prakties te verander. Die navorsingsbenadering begin deur Digitale Transformasie na te vors en konsepte soos Industrie 4.0 en Industrie 5.0 te benader. Die insluiting van hierdie literatuur dien twee doeleindes: eerstens ondersoek dit verskeie digitale of tegnologiese hulpmiddels wat in die ransformasiepoging gebruik word; tweedens, ondersoek dit uiteenlopende benaderings tot Digitale Transformasie. Verder maak die padkaart gebruik van ondernemingsingenieursteorie, waar die idee van ’n verwysingsargitektuur gebruik word. Om verskeie tipes arbeidsintensiewe besighede verder te ondersoek, word waarnemingsgevallestudies, ondersteun deur literatuur, gebruik om hierdie tipe besighede te verstaan, en die algemene oorsaak-en-gevolg-verwantskappe wat daarin gevind word, te ondersoek. Bevindinge in hierdie ondersoek, tesame met die literatuur oor verwysingsargitekture, word dan gebruik om ’n verwysingsargitektuur te ontwikkel vir hierdie firmas om hul huidige en aspireerde digitale vordering op te karteer. Daarbenewens word ’n tegnologiese breinkaart-metodologie ontwikkel vir hierdie firmas om saam met die argitektuur te gebruik om verskeie digitale of tegnologiese ondersteuningsmetodes in hul Digitale Transformasiepoging te identifiseer. Die volgende stap kombineer die gebruik van die verwysingsargitektuur en die tegnologiese breinkaartmetodologie met ander instrumente wat in operasionele bestuur gebruik kan word in die vorm van ’n inkrementele padkaart. Die padkaart is ontwikkel om deurlopend deur hierdie firmas gebruik te word, en fokus op die identifisering en implementering van praktiese oplossings in hul Digitale Transformasiepoging. Die navorsing se doel was om ’n praktiese benadering tot Digitale Transformasie te vind, waar hierdie organisasies die padkaart kan gebruik om digitale of tegnologiese oplossings prakties te vind. Nadat die benadering deur beide deskundige verifikasie en praktiese validering ge¨evalueer is, is daar vernaderinge gemaak en ’n werkende model is opgelewer wat ediumgrootte arbeidsintensiewe besighede kan gebruik in hul Digitale Transformasiepoging, of wat konsultasieagentskappe kan gebruik in die Digitale Transformasie van kleiner arbeidsintensiewe besighede. Masters 2023-02-01T08:08:57Z 2023-05-18T06:55:52Z 2023-02-01T08:08:57Z 2023-05-18T06:55:52Z 2023-03 Thesis http://hdl.handle.net/10019.1/126920 en_ZA en_ZA Stellenbosch University xxv, 242 pages : illustrations. application/pdf Stellenbosch : Stellenbosch University |
| spellingShingle | Industry 4.0 Technology transfer Research, Industrial Artificial intelligence Industrial management Loots, Tiaan André A roadmap for the digital transformation of labour-intensive organisations |
| title | A roadmap for the digital transformation of labour-intensive organisations |
| title_full | A roadmap for the digital transformation of labour-intensive organisations |
| title_fullStr | A roadmap for the digital transformation of labour-intensive organisations |
| title_full_unstemmed | A roadmap for the digital transformation of labour-intensive organisations |
| title_short | A roadmap for the digital transformation of labour-intensive organisations |
| title_sort | roadmap for the digital transformation of labour intensive organisations |
| topic | Industry 4.0 Technology transfer Research, Industrial Artificial intelligence Industrial management |
| url | http://hdl.handle.net/10019.1/126920 |
| work_keys_str_mv | AT lootstiaanandre aroadmapforthedigitaltransformationoflabourintensiveorganisations AT lootstiaanandre roadmapforthedigitaltransformationoflabourintensiveorganisations |