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Development of a digital transformation roadmap for urban water supply utilities
Thesis (MEng)--Stellenbosch University, 2024.
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| Format: | Thesis |
| Language: | en_ZA en_ZA |
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Stellenbosch : Stellenbosch University
2024
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| _version_ | 1867614027936432128 |
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| access_status_str | Open Access |
| author | Grove, Johannes Benjamin |
| author2 | Jooste, Wyhan |
| author_browse | Grove, Johannes Benjamin Jooste, Wyhan |
| author_facet | Jooste, Wyhan Grove, Johannes Benjamin |
| author_sort | Grove, Johannes Benjamin |
| collection | Thesis |
| dc_rights_str_mv | Stellenbosch University |
| description | Thesis (MEng)--Stellenbosch University, 2024. |
| format | Thesis |
| id | oai:scholar.sun.ac.za:10019.1/130627 |
| institution | Stellenbosch University (South Africa) |
| language | en_ZA en_ZA |
| last_indexed | 2026-06-10T12:45:31.220Z |
| license_str | Other — see source repository |
| provenance_str_mv | Harvested via OAI-PMH from SUNScholar — Stellenbosch University Repository |
| publishDate | 2024 |
| publishDateRange | 2024 |
| publishDateSort | 2024 |
| publisher | Stellenbosch : Stellenbosch University |
| publisherStr | Stellenbosch : Stellenbosch University |
| record_format | dspace |
| source_str | SUNScholar — Stellenbosch University Repository |
| spelling | oai:scholar.sun.ac.za:10019.1/130627 Development of a digital transformation roadmap for urban water supply utilities Grove, Johannes Benjamin Jooste, Wyhan Lucke, Dominik Stellenbosch University. Faculty of Engineering. Dept. of Industrial Engineering. Digital transformation Municipal water supply Technological innovations UCTD Thesis (MEng)--Stellenbosch University, 2024. ENGLISH ABSTRACT: The fourth industrial revolution is transforming industries on a global front. Therefore, industry leaders agree that digital transformation has shifted from an optional strategy that supports marginal improvements to an imperative that drives radical change. Recently, the significance of digital transformation within water supply utilities has gained prominence, particularly in response to a range of mounting challenges such as non‑revenue water, complex asset management demands, urbanisation, climate change, and regulatory compliance. However, despite these mounting challenges and a strong digital transformation value case, water supply utilities have not yet fully capitalised on its potential beneits. Literature attributes this to an overall lack of scientific studies in the domain of water innovation, including digital transformation, along with the high complexity, and disruptive nature often associated with digital transformation. This study aims to help bridge this knowledge gap through the development of a digital transformation roadmap to assist water supply utilities in adopting digital solutions and navigating the complex organisational process of change. To guide the development of the roadmap, this study employs a multimodal data collection strategy. In particular, a descriptive literature review is utilised to contextualise available information on the topics of digital transformation and the water sector. Furthermore, an empirical investigation is conducted through semi‑structured interviews, to gain insights not readily available within literature. Based on the research objectives and research fi, a set of design requirements is established to guide the roadmap development process. The design process is further supplemented by synthesising a set of commonalities through the systematised review of existing literature on digital transformation roadmaps. By consolidating the research fi, a holistic digital transformation roadmap is developed providing water supply utilities with a structured and systematic approach to navigate the complex landscape of digital transformation. The validation of the developed artefact is executed through semi‑structured interviews with subject matter experts. This research study concludes by elucidating the main research contributions and future research opportunities are identified. AFRIKAANSE OPSOMMING: Die vierde industriële rewolusie transformeer industrieëop ’n globale front. Industrieleiers stem saam dat digitale transformasie van ’n opsionele strategie wat marginale verbeterings ondersteun na ’n noodsaaklikheid wat radikale verandering dryf, geskuif het. Onlangs het die belangrikheid van digitale transformasie binne watervoorsieningsnutswerke aandag getrek, veral as ’n reaksie op ’n verskeidenheid toenemende uitdagings soos nie‑inkomste‑water, komplekse batebestuureise, verstedeliking, klimaatsverandering, en regulatoriese nakoming. Tog het watervoorsieningsnutswerke, ten spyte van hierdie toenemende uitdagings en ’n sterk digitale transformasiewaardegeval, nog nie ten volle van die potensiële voordele gebruik gemaak nie. Die literatuur skryf dit toe aan ’n algemene gebrek aan wetenskaplike studies binne die gebied van waterinnovasie, insluitend digitale transformasie, sowel as die hoë kompleksiteit en ontwrigtende aard wat dikwels met digitale transformasie geassosieer word. Hierdie studie het ten doel om die kennisgaping te oorbrug deur die ontwikkeling van ’n digitale transformasiepadkaart om watervoorsieningsnutswerke te help om digitale oplossings aan te neem en die komplekse organisatoriese veranderingsproses te bestuur. Om die ontwikkeling van die padkaart te bewerkstellig, gebruik hierdie studie ’n multimodale data‑insamelingsstrategie. Eerstens word ’n beskrywende literatuurstudie gebruik om beskikbare inligting oor die onderwerpe van digitale transformasie en die watersektor te kontekstualiseer. Verder word ’n empiriese ondersoek deur semi‑gestruktureerde onderhoude uitgevoer om insigte te bekom wat nie geredelik in die literatuur beskikbaar is nie. Gebaseer op die navorsingsdoelwitte en bevindinge word ’n stel ontwerpeise gevestig om die ontwikkelingsproses van die padkaart te bestuur. Die ontwerpsproses word verder aangevul deur ’n groep gemeenskaplikhede te identiiseer deur middel van ’n gesistematiseerde literatuurstudie oor bestaande digitale transformasiepadkaarte. Deur die navorsingsbevindinge te konsolideer, word ’n holistiese digitale transformasiepadkaart ontwikkel wat watervoorsieningsnutswerke ’n gestruktureerde en sistematiese benadering bied om die komplekse landskap van digitale transformasie te help navigeer. Die validasie van die ontwikkelde artefak word deur semi‑gestruktureerde onderhoude met onderwerpsdeskundiges bepaal. Hierdie navorsingsstudie sluit af deur die belangrikste bydraes te verduidelik en toekomstige navorsingsgeleenthede te identifiseer. Masters Masters 2024-02-05T15:45:01Z 2024-04-27T00:29:50Z 2024-02-05T15:45:01Z 2024-04-27T00:29:50Z 2024-03 Thesis https://scholar.sun.ac.za/handle/10019.1/130627 en_ZA en_ZA Stellenbosch University xiv, 188 pages : illustrations. application/pdf Stellenbosch : Stellenbosch University |
| spellingShingle | Digital transformation Municipal water supply Technological innovations UCTD Grove, Johannes Benjamin Development of a digital transformation roadmap for urban water supply utilities |
| title | Development of a digital transformation roadmap for urban water supply utilities |
| title_full | Development of a digital transformation roadmap for urban water supply utilities |
| title_fullStr | Development of a digital transformation roadmap for urban water supply utilities |
| title_full_unstemmed | Development of a digital transformation roadmap for urban water supply utilities |
| title_short | Development of a digital transformation roadmap for urban water supply utilities |
| title_sort | development of a digital transformation roadmap for urban water supply utilities |
| topic | Digital transformation Municipal water supply Technological innovations UCTD |
| url | https://scholar.sun.ac.za/handle/10019.1/130627 |
| work_keys_str_mv | AT grovejohannesbenjamin developmentofadigitaltransformationroadmapforurbanwatersupplyutilities |