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The mediating role of self-efficacy and the moderating role of family supportive organisational perception on the relationship between work-life balance conflict and emotional exhaustion
Thesis (MCom)--Stellenbosch University, 2024.
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Stellenbosch : Stellenbosch University
2025
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| _version_ | 1867613777826938880 |
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| access_status_str | Open Access |
| author | Mhlauli, Kwang |
| author2 | De Wet, Marietha |
| author_browse | De Wet, Marietha Mhlauli, Kwang |
| author_facet | De Wet, Marietha Mhlauli, Kwang |
| author_sort | Mhlauli, Kwang |
| collection | Thesis |
| dc_rights_str_mv | Stellenbosch University |
| description |
Thesis (MCom)--Stellenbosch University, 2024. |
| format | Thesis |
| id | oai:scholar.sun.ac.za:10019.1/131833 |
| institution | Stellenbosch University (South Africa) |
| last_indexed | 2026-06-10T12:41:32.562Z |
| license_str | Other — see source repository |
| provenance_str_mv | Harvested via OAI-PMH from SUNScholar — Stellenbosch University Repository |
| publishDate | 2025 |
| publishDateRange | 2025 |
| publishDateSort | 2025 |
| publisher | Stellenbosch : Stellenbosch University |
| publisherStr | Stellenbosch : Stellenbosch University |
| record_format | dspace |
| source_str | SUNScholar — Stellenbosch University Repository |
| spelling | oai:scholar.sun.ac.za:10019.1/131833 The mediating role of self-efficacy and the moderating role of family supportive organisational perception on the relationship between work-life balance conflict and emotional exhaustion Mhlauli, Kwang De Wet, Marietha Stellenbosch University. Faculty of Economic and Management Sciences. Dept. of Industrial Psychology. Work and family Employee attitude surveys Quality of work life Social responsibility of business Work-life balance UCTD Thesis (MCom)--Stellenbosch University, 2024. ENGLISH SUMMARY: The world has seen unparalleled change as a result of the COVID-19 virus. The epidemic has unquestionably had a significant impact on employees' work schedules, which has affected how they carry out their obligations. There has not yet been much research on these recent phenomena. This study investigated the impact of work-life balance (WLB) conflict on emotional exhaustion among South African employees during the COVID-19 pandemic, considering the mediating role of self-efficacy and the moderating influence of family-supportive organisational perception (FSOP). Drawing on literature emphasising the challenges of remote work and the importance of organisational support, the study addressed gaps in understanding the specific dynamics of WLB conflict, emotional exhaustion, self-efficacy, and FSOP within the South African context. The research methodology employed a quantitative approach, utilising Partial Least Square-Structural Equation Modeling (PLS-SEM) to analyse data. The research design adopted an explanatory approach with a correlational, cross-sectional design. Data collection was conducted through an online questionnaire distributed via professional networking platforms, with a sample size of 451 respondents determined using a non-probability sampling technique. The findings revealed a significant relationship between WLB conflict and emotional exhaustion, suggesting that employee emotional exhaustion is influenced by WLB conflict to some extent. Furthermore, the moderating role of FSOP between WLB conflict and emotional exhaustion is significant. However, the study did not find evidence to support the mediation of self-efficacy in the relationship between WLB conflict and emotional exhaustion. The effects of work interference with personal life (WIPL) on self-efficacy and self-efficacy on emotional exhaustion were statistically nonsignificant. The findings contribute to both theoretical and practical knowledge by shedding light on the mechanisms through which WLB conflict influences emotional exhaustion and the roles of self-efficacy and FSOP in mitigating its effects. The study offers insights for organisations to support employee well-being, enhance productivity, and adapt to the challenges of remote work, ultimately fostering a healthier and more sustainable work environment. AFRIKAANSE OPSOMMING: Die wereld het ongekende veranderings ervaar as gevolg van die COVID-19-virus. Die pandemie het ongetwyfeld ʼn betekenisvolle impak op werknemers se werkskedules gehad, wat die manier waarop hulle hul verpligtinge uitgevoer het geaffekteer het. Daar is nog nie baie navorsing oor hierdie onlangse fenomeen gedoen nie. Hierdie studie het die impak van werk-lewe balans konflik op emosionele uitputting onder Suid-Afrikaanse werknemers gedurende die COVID-19 pandemie ondersoek, met inagneming van die medierende rol van self-doeltreffendheid en die moderende effek van familie-ondersteunende organisatoriese persepsie Gebaseer op literatuur wat die uitdagings van afstandswerk en die belangrikheid van organisatoriese ondersteuning beklemtoon, het die studie leemtes in die begrip van die spesifieke dinamiek van werk-lewe balans konflik, emosionele uitputting, self-doeltreffendheid en familie-ondersteunende organisatoriese persepsie binne die Suid-Afrikaanse konteks aangespreek. Die studie het ʼn kwantitatiewe benadering gevolg, met behulp van “Partial Least Square-Structural Equation Modeling (PLS-SEM)” om data te analiseer. Die navorsingsontwerp het ʼn verduidelikende benadering met ʼn korrelasie, deursnit ontwerp gebruik. Data-insameling was deur middel van aanlynvraelyste, versprei deur professionele netwerkplatforms, met ʼn steekproefgrootte van 451 respondente wat deur ʼn nie-waarskynlikheidsteekproef tegniek bepaal is. Die bevindinge het ʼn beduidende verwantskap tussen werk-lewe balans konflik en emosionele uitputting gevind, wat suggereer dat werknemers se emosionele uitputting tot ʼn mate deur werk-lewe balans konflik beinvloed word. Hierbenewens is die moderende rol van familie-ondersteunende organisatoriese persepsie tussen werk-lewe balans konflik en emosionele uitputting betekenisvol. Nietemin het die studie geen bewyse gevind om die mediering van self-doeltreffendheid in die verwantskap tussen werk-lewe balans konflik en emosionele uitputting te steun nie. Die effek van werk inmenging op persoonlike lewe op self-doeltreffendheid, en self-doeltreffendheid op emosionele uitputting was statisties onbeduidend. Die bevindinge dra by tot teoretiese sowel as praktiese kennis deur lig te werp op die meganismes waardeur werk-lewe balans konflik emosionele uitputting beïnvloed en die rol van self-doeltreffendheid en familie-ondersteunende organisatoriese persepsie ter versagting van die effekte. Die studie bied insigte vir organisasies om werknemerwelstand te ondersteun, produktiwiteit te verbeter en aan te pas by die uitdagings van afstandswerk en uiteindelik ’n gesonder en meer standhoudende werkomgewing te bevorder. Masters 2025-04-01T07:48:00Z 2025-04-01T07:48:00Z 2024-12 Thesis https://scholar.sun.ac.za/handle/10019.1/131833 Stellenbosch University xi, 94 pages : illustrations, includes annexures application/pdf Stellenbosch : Stellenbosch University |
| spellingShingle | Work and family Employee attitude surveys Quality of work life Social responsibility of business Work-life balance UCTD Mhlauli, Kwang The mediating role of self-efficacy and the moderating role of family supportive organisational perception on the relationship between work-life balance conflict and emotional exhaustion |
| title | The mediating role of self-efficacy and the moderating role of family supportive organisational perception on the relationship between work-life balance conflict and emotional exhaustion |
| title_full | The mediating role of self-efficacy and the moderating role of family supportive organisational perception on the relationship between work-life balance conflict and emotional exhaustion |
| title_fullStr | The mediating role of self-efficacy and the moderating role of family supportive organisational perception on the relationship between work-life balance conflict and emotional exhaustion |
| title_full_unstemmed | The mediating role of self-efficacy and the moderating role of family supportive organisational perception on the relationship between work-life balance conflict and emotional exhaustion |
| title_short | The mediating role of self-efficacy and the moderating role of family supportive organisational perception on the relationship between work-life balance conflict and emotional exhaustion |
| title_sort | mediating role of self efficacy and the moderating role of family supportive organisational perception on the relationship between work life balance conflict and emotional exhaustion |
| topic | Work and family Employee attitude surveys Quality of work life Social responsibility of business Work-life balance UCTD |
| url | https://scholar.sun.ac.za/handle/10019.1/131833 |
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