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A knowledge-sharing framework for improving information security in a South African financial institution
Thesis (MPhil)--Stellenbosch University, 2024.
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| Format: | Thesis |
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Stellenbosch : Stellenbosch University
2025
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| _version_ | 1867613956944691200 |
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| access_status_str | Open Access |
| author | Motiang, Ntuna Clifford |
| author2 | Watson, Bruce |
| author_browse | Motiang, Ntuna Clifford Watson, Bruce |
| author_facet | Watson, Bruce Motiang, Ntuna Clifford |
| author_sort | Motiang, Ntuna Clifford |
| collection | Thesis |
| dc_rights_str_mv | Stellenbosch University |
| description |
Thesis (MPhil)--Stellenbosch University, 2024. |
| format | Thesis |
| id | oai:scholar.sun.ac.za:10019.1/131846 |
| institution | Stellenbosch University (South Africa) |
| last_indexed | 2026-06-10T12:44:23.606Z |
| license_str | Other — see source repository |
| provenance_str_mv | Harvested via OAI-PMH from SUNScholar — Stellenbosch University Repository |
| publishDate | 2025 |
| publishDateRange | 2025 |
| publishDateSort | 2025 |
| publisher | Stellenbosch : Stellenbosch University |
| publisherStr | Stellenbosch : Stellenbosch University |
| record_format | dspace |
| source_str | SUNScholar — Stellenbosch University Repository |
| spelling | oai:scholar.sun.ac.za:10019.1/131846 A knowledge-sharing framework for improving information security in a South African financial institution Motiang, Ntuna Clifford Watson, Bruce Mamorobela, Stevens Phaphadi Stellenbosch University. Faculty of Arts and Social Sciences. Dept. of Information Science. Knowledge management -- South Africa Information resources management -- South Africa Electronic data processing -- South Africa Information technology -- Security measures -- South Africa Computer networks -- Security measures -- South Africa UCTD Thesis (MPhil)--Stellenbosch University, 2024. ENGLISH SUMMARY: Financial institutions have established themselves as a reliable way to increase access to financial services for customers worldwide, despite the information security concerns they are confronted with. The adoption of Information and Communication Technology made it easy for these financial institutions to do business and it is almost impossible to do without them. Financial institutions may be able to strengthen information security management practices and build more effective and efficient security mitigation methods by addressing knowledge-sharing hurdles. This study draws attention to the largely unexplored factors that can be considered when improving an organisation’s information security outlook. This study draws from the unexplored factors and proposes a theoretical framework for improving the information security through knowledge sharing in the financial sectors in South Africa. The framework was developed using the Design Science Research methodology approach to enhance information security through knowledge sharing. Two theories, namely Social Exchange Theory and General Deterrence Theory were used for this study. The study found that factors such as technological factors, security support staff, policies, awareness, vulnerabilities, attitudes and management measures influence enhanced security evaluation. Feedback provided by the study’s participants on the suggested framework overcomes some of the major information security challenges. In addition to its contribution to the body of knowledge on the subject, the research has identified areas where there is a significant scope for further research. The financial industry has benefited from research on information security and knowledge sharing which addresses the complexity of the information security environment. This framework aims to develop, design and deliver more secure organisations through improved information security management. AFRIKAANSE OPSOMMING: Die tesis oorweeg verskeie kennis-oudit metodologiee in terme van kennisbestuursinfrastruktuur faktore. Die hoofstroom kennis-oudit metodologiee poog om vas te stel watter kennis reeds in die organisasie bestaan om die gaping te bepaal tussen die kennis wat deur die organisasie benodig word om sy doelwitte te bereik en die kennis wat reeds beskikbaar in die organisasie geakkumuleer is. Huidige modelle en metodes vir kennis-oudits word geanaliseer in terme van 'n spesifieke raamwerk vir kennisbestuur wat infrastruktuur insluit as onderliggend aan en ondersteunend tot verskeie kennisbestuurstelsels. Hierdie infrastruktuur elemente bestaan uit organisasiekultuur, organisasiestruktuur, inligtingstegnologie-infrastruktuur, algemene kennis en die fisiese omgewing. Die analise toon dat kennis-oudits hoofsaaklik in die breer kennisbestuursraamwerk pas as deel van kennis-ontdekkingstelsels. Daar word egter aangevoer dat kennis-ontdekkingstelsels ook kennisbestuursinfrastruktuur-elemente bevat wat nie noodwendig oorweeg word deur die hoofstroom kennis-oudit metodologiee nie, aangesien die klem hoofsaaklik op die vaslegging van kennisinhoud le, eerder as om die ondersteuning van daardie inhoud te oorweeg. Daar word tot die gevolgtrekking gekom dat kennis-oudit metodologiee wat hoofsaaklik fokus op die vaslegging van verswee kennisinhoud nie die mate waardeer waartoe daardie kennisinhoud ingebed is in en gemedieer word deur organisatoriese infrastruktuur wat normaalweg nie in kenniskennis oorweeg word nie. Tenslotte stel die tesis maniere voor waarmee kennis-oudits ook die breer elemente van kennisbestuursinfrastruktuur in ag kan neem. Masters 2025-04-02T14:08:44Z 2025-04-02T14:08:44Z 2024-12 Thesis https://scholar.sun.ac.za/handle/10019.1/131846 Stellenbosch University xiv, 134 pages : illustrations, includes annexures application/pdf Stellenbosch : Stellenbosch University |
| spellingShingle | Knowledge management -- South Africa Information resources management -- South Africa Electronic data processing -- South Africa Information technology -- Security measures -- South Africa Computer networks -- Security measures -- South Africa UCTD Motiang, Ntuna Clifford A knowledge-sharing framework for improving information security in a South African financial institution |
| title | A knowledge-sharing framework for improving information security in a South African financial institution |
| title_full | A knowledge-sharing framework for improving information security in a South African financial institution |
| title_fullStr | A knowledge-sharing framework for improving information security in a South African financial institution |
| title_full_unstemmed | A knowledge-sharing framework for improving information security in a South African financial institution |
| title_short | A knowledge-sharing framework for improving information security in a South African financial institution |
| title_sort | knowledge sharing framework for improving information security in a south african financial institution |
| topic | Knowledge management -- South Africa Information resources management -- South Africa Electronic data processing -- South Africa Information technology -- Security measures -- South Africa Computer networks -- Security measures -- South Africa UCTD |
| url | https://scholar.sun.ac.za/handle/10019.1/131846 |
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