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The development of a dynamic capabilities framework for leading and managing digital transformation initiatives, integrating change management
Oosthuizen, C. 2025. The development of a Dynamic Capabilities framework for leading and managing Digital Transformation initiatives, integrating Change Management. Unpublished doctoral dissertation. Stellenbosch: Stellenbosch University [online]. Available: https://scholar.sun.ac.za/items/9ffbb972-...
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| Format: | Thesis |
| Language: | English |
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Stellenbosch : Stellenbosch University
2025
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| _version_ | 1867613980585885696 |
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| access_status_str | Open Access |
| author | Oosthuizen, Chiara |
| author2 | Grobbelaar, S. S. |
| author_browse | Grobbelaar, S. S. Oosthuizen, Chiara |
| author_facet | Grobbelaar, S. S. Oosthuizen, Chiara |
| author_sort | Oosthuizen, Chiara |
| collection | Thesis |
| dc_rights_str_mv | Stellenbosch University |
| description | Oosthuizen, C. 2025. The development of a Dynamic Capabilities framework for leading and managing Digital Transformation initiatives, integrating Change Management. Unpublished doctoral dissertation. Stellenbosch: Stellenbosch University [online]. Available: https://scholar.sun.ac.za/items/9ffbb972-2cc1-4a64-87f3-68c48baa45de |
| format | Thesis |
| id | oai:scholar.sun.ac.za:10019.1/132528 |
| institution | Stellenbosch University (South Africa) |
| language | English |
| last_indexed | 2026-06-10T12:44:45.702Z |
| license_str | Other — see source repository |
| provenance_str_mv | Harvested via OAI-PMH from SUNScholar — Stellenbosch University Repository |
| publishDate | 2025 |
| publishDateRange | 2025 |
| publishDateSort | 2025 |
| publisher | Stellenbosch : Stellenbosch University |
| publisherStr | Stellenbosch : Stellenbosch University |
| record_format | dspace |
| source_str | SUNScholar — Stellenbosch University Repository |
| spelling | oai:scholar.sun.ac.za:10019.1/132528 The development of a dynamic capabilities framework for leading and managing digital transformation initiatives, integrating change management Oosthuizen, Chiara Grobbelaar, S. S. Stellenbosch University. Faculty of Engineering. Dept. of Industrial Engineering. Engineering Management. Business enterprises -- Technological innovations Organizational change -- Management Internet of Things Industrial revolution UCTD Oosthuizen, C. 2025. The development of a Dynamic Capabilities framework for leading and managing Digital Transformation initiatives, integrating Change Management. Unpublished doctoral dissertation. Stellenbosch: Stellenbosch University [online]. Available: https://scholar.sun.ac.za/items/9ffbb972-2cc1-4a64-87f3-68c48baa45de Thesis (PhD)--Stellenbosch University, 2025. ENGLISH ABSTRACT: The rapid evolution of digital technologies presents unique challenges and opportunities for organisations worldwide. This thesis investigates how organisations could better navigate continuous internal and external technological changes; it explores the interplay between Dynamic Capabilities (DC) and Change Management (CM) and Digital Transformation (DT). The research aims to develop a Digital Transformation Dynamic Capabilities (DT-DCs) framework that allows organisations to adapt and capitalise on digital innovations. This study incorporates Change Management strategies to minimise resistance to change and ensure changes are positively accepted and sustained. The study is supported by a thorough review of existing literature which highlights a significant gap in the integration of Dynamic Capabilities with systematic Change Management processes in the context of Digital Transformation. To address this gap in literature, the study combined research on DCs, CM, and DT to developed a framework that facilitates an organisation's ability to implement successful DT strategies. The study used the Design Science Research Methodology (DSRM) with a methodological choice of a mixed-methods approach, combining qualitative and quantitative data. Qualitative data were gathered through expen interviews, providing in-depth insights into the feasibility of the framework, practical challenges and strategic considerations of leading Digital Transformation initiatives. Quantitative data was collected through two surveys: the first one with experts, seeking input on in-depth knowledge concerning routine activities of the developed framework; participants rated it based on the level of Importance, Difficulty, and Extent Performed. The second was conducted with a larger audience of professionals working in different industries to evaluate the developed framework and to test its applicability and effectiveness within different organisational contexts. The findings of the study confirms that there is a consensus among professionals that the developed framework's capabilities and routine activities are relevant for organisations' Digital Transformation initiatives. The study illustrates that the practices suggested by the framework allows organisations to be better positioned for successful Digital Transformation. The study identifies several key components of Digital Transformation that was incorporated into the developed framework. These key components includes the necessity of leadership commitment, the strategic alignment of technology and business goals, continuous learning, and the cultivation of an digitally positive and adaptive organisational culture. The developed framework serves as a valuable tool for business leaders and managers. This tool can guide user to strategically implement digital technologies and sustain the changes. This thesis contributes to academic and practical knowledge by providing a validated framework that merges Dynamic Capabilities with Change Management for Digital Transformation. It encourages organisations to address Digital Transformation with a wholistic approach for a more integrated and strategic tactic that is essential for thriving in today's fast-paced digital marketplace. This thesis is a springboard that allows further studies to explore broader adoption and adaptation of the framework in future Digital Transformation endeavours. AFRIKAANSE OPSOMMING: Die vinnige evolusie van digitale tegnologieé bied unieke uitdagings en geleenthede vir organisasi Areldwyd. Hierdie tesis ondersoek hoe organisasies deurlopende interne en eksterne tegnologies randeringe beter kan navigeer; dit verken die wisselwerking tussen Dinamiese Vermoéns (DV) en eranderingsbestuur (VB) en Digitale Transformasie (DT). Die navorsing beoog om 'n Digital ransformasie Dinamiese Vermoéns (DT-DV's) raamwerk te ontwikkel wat organisasies in staat stel om aan te pas by en voordeel te trek uit digitale innovasies. Hierdie studie inkorporeer Veranderingsbestuu rategieé om weerstand teen verandering te minimaliseer en te verseker dat veranderinge positi nvaar en volgehou word. Die studie word ondersteun deur 'n deeglike oorsig van bestaande literatuur wat 'n beduidende gaping in die integrasie van DV met sistematiese VB prosesse in die konteks van DT uitlig. 0m hierdie gaping in die literatuur aan te spreek, het die studie navorsing oor DV's, VB, en DT gekombineer om 'n raamwerk te ontwikkel wat 'n organisasie se vermoé om suksesvolle DT-strategieé te implementeer, fasiliteer. Die studie het gebruik gemaak van die Ontwerp-Wetenskap Navorsingsmetodologie (Design Science Research Methodology) met 'n metodologiese keuse van 'n gemengde-metodes benadering, wat kwalitatiewe en kwantitatiewe data kombineer. Kwalitatiewe data is ingesamel deur middel van kennersonderhoude, wat diepgaande insigte verskaf in die uitvoerbaarheid van die raamwerk, praktiese uitdagings en strategiese oorwegings van voorste DT-inisiatiewe. Kwantitatiewe data is ingesamel deur middel van twee opnames: die eerste een met kenners, wat insette oor diepgaande kennis aangaande roetine-aktiwiteite van die ontwikkelde raamwerk gesoek het; deelnemers het dit beoordeel gebaseer op die vlak van Belangrikheid, Moeilikheid, en Mate van Uitvoering. Die tweede is uitgevoer met 'n groter gehoor van professionele persone wat in verskillende bedrywe werk om die ontwikkelde raamwerk te evalueer en die toepaslikheid en doeltreffendheid daarvan binne verskillende organisatoriese kontekste te toets. Die bevindings van die studie bevestig dat daar 'n konsensus onder professionele persone is dat die ontwikkelde raamwerk se vermoéns en roetine-aktiwiteite relevant is vir organisasies se DT-inisiatiewe. Die studie toon dat die praktyke wat deur die raamwerk voorgestel word, organisasies beter posisioneer vir suksesvolle DT. Die studie identifiseer verskeie sleutelkomponente van DT wat in die ontwikkelde raamwerk ingesluit is. Hierdie sleutelkomponente sluit in die noodsaaklikheid van leierskapsbetrokkenheid, die strategiese belyning van tegnologie en besigheidsdoelwitte, deurlopende leer, en die kweek van 'n digitaal positiewe en aanpasbare organisatoriese kultuur. Die ontwikkelde raamwerk dien as 'n waardevolle hulpmiddel vir besigheidsleiers en bestuurders. Hierdie hulpmiddel kan gebruikers lei om digitale tegnologieé strategies te implementeer en die veranderinge vol te hou. Hierdie tesis dra by tot akademiese en praktiese kennis deur 'n gevalideerde raamwerk te verskaf wat Dinamiese Vermoéns met VB vir DT saamsmelt. Dit moedig organisasies aan om DT met 'n holistiese benadering aan te spreek vir 'n meer geintegreerde en strategiese taktiek wat noodsaaklik is om in vandag se vinnig-bewegende digitale markplein te floreer. Hierdie tesis is 'n springplank wat verdere studies toelaat om breér aanneming en aanpassing van die raamwerk in toekomstige DT-ondernemings te verken. Doctoral 2025-06-10T12:51:47Z 2025-06-10T12:51:47Z 2025-03 Thesis https://scholar.sun.ac.za/handle/10019.1/132528 en Stellenbosch University 420 pages : illustrations application/pdf Stellenbosch : Stellenbosch University |
| spellingShingle | Business enterprises -- Technological innovations Organizational change -- Management Internet of Things Industrial revolution UCTD Oosthuizen, Chiara The development of a dynamic capabilities framework for leading and managing digital transformation initiatives, integrating change management |
| title | The development of a dynamic capabilities framework for leading and managing digital transformation initiatives, integrating change management |
| title_full | The development of a dynamic capabilities framework for leading and managing digital transformation initiatives, integrating change management |
| title_fullStr | The development of a dynamic capabilities framework for leading and managing digital transformation initiatives, integrating change management |
| title_full_unstemmed | The development of a dynamic capabilities framework for leading and managing digital transformation initiatives, integrating change management |
| title_short | The development of a dynamic capabilities framework for leading and managing digital transformation initiatives, integrating change management |
| title_sort | development of a dynamic capabilities framework for leading and managing digital transformation initiatives integrating change management |
| topic | Business enterprises -- Technological innovations Organizational change -- Management Internet of Things Industrial revolution UCTD |
| url | https://scholar.sun.ac.za/handle/10019.1/132528 |
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