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A critical success factors framework for sustainable contract manufacturing companies in the consumer products supply chain in South Africa
Thesis (PhD)--Stellenbosch University, 2025.
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| Format: | Thesis |
| Language: | English |
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Stellenbosch : Stellenbosch University
2025
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| _version_ | 1867613995583668224 |
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| access_status_str | Open Access |
| author | Mahove, Trust Taziva |
| author2 | Matope, Stephen |
| author_browse | Mahove, Trust Taziva Matope, Stephen |
| author_facet | Matope, Stephen Mahove, Trust Taziva |
| author_sort | Mahove, Trust Taziva |
| collection | Thesis |
| dc_rights_str_mv | Stellenbosch University |
| description | Thesis (PhD)--Stellenbosch University, 2025. |
| format | Thesis |
| id | oai:scholar.sun.ac.za:10019.1/134690 |
| institution | Stellenbosch University (South Africa) |
| language | English |
| last_indexed | 2026-06-10T12:45:00.328Z |
| license_str | Other — see source repository |
| provenance_str_mv | Harvested via OAI-PMH from SUNScholar — Stellenbosch University Repository |
| publishDate | 2025 |
| publishDateRange | 2025 |
| publishDateSort | 2025 |
| publisher | Stellenbosch : Stellenbosch University |
| publisherStr | Stellenbosch : Stellenbosch University |
| record_format | dspace |
| source_str | SUNScholar — Stellenbosch University Repository |
| spelling | oai:scholar.sun.ac.za:10019.1/134690 A critical success factors framework for sustainable contract manufacturing companies in the consumer products supply chain in South Africa Mahove, Trust Taziva Matope, Stephen Stellenbosch University. Faculty of Engineering. Dept. of Industrial Engineering. Supply chain management Manufactures -- Contracting out Sustainable development Thesis (PhD)--Stellenbosch University, 2025. Mahove, T. T. 2025. A Critical Success Factors Framework for Sustainable Contract Manufacturing Companies in the Consumer Products Supply Chain in South Africa. Unpublished doctoral dissertation. Stellenbosch: Stellenbosch University [online]. Available: https://scholar.sun.ac.za/items/a9f7c66a-f8d7-42d6-84e9-accd967f64e3 ENGLISH ABSTRACT: Research has shown that manufacturing plays a pivotal role in the development of a country’s economy, and a strong manufacturing activity can improve the wellbeing of its citizens. Improving manufacturing activity is, therefore, one way to economic development, especially in developing countries. The African Union prioritises manufacturing and industrial development as key drivers for economic transformation and growth in their development blueprint, Agenda 2063. Contract manufacturing is an opportunity that developing countries can take to stimulate manufacturing activity. Contract manufacturing is when brand owners outsource the production of some or all of their products to a third party manufacturer. Well functioning contract manufacturing companies offer several benefits to brand owners and can lead to more brands on the market without the brand owners investing in manufacturing facilities and capacity. This increases manufacturing activity and ultimately industrial and economic development. In South Africa several leading contract manufacturing companies have failed in recent years for various reasons. There is an opportunity to increase contract manufacturing capacity to attract global brands, given South Africa’s leading economic position in Africa. A review of literature showed that there are no frameworks, models or guides that have been developed from critical success factors for contract manufacturing or manufacturing outsourcing in the consumer products supply chain. This research aimed to close that gap in literature by developing a critical success factors framework and management guide to assist aspiring and existing contract manufacturing companies to achieve sustainable success as strategic partners in the brand owners’ supply chain. The framework and management guide’s development process was guided by the design science research methodology. The data collection was done through a literature review and a two round Delphi study with experts in contract manufacturing to identify the critical success factors for manufacturing outsourcing and contract manufacturing. The success factors that emerged were the main inputs into the conceptual framework design. The conceptual framework included guidance on the implementation of the success factors as well as ranking of the critical success factors for prioritizing implementation. The framework and management guide were tested, validated and refined in four contract manufacturing companies in South Africa. The results of this demonstration were the development of the final framework and management guide assisting contract manufacturing companies achieve sustainable success. The novelty of this research is that it developed the first critical success factors framework and management guide to address the unique needs of contract manufacturing companies. It had inputs from academia (literature reviews and peer reviews of this research’s articles prior to publication in journals) and industry (experts on contract manufacturing representing brand owners, and the management and staff at contract manufacturing companies). This research contributes to research and literature on manufacturing outsourcing and contract manufacturing and has practical applications in the manufacturing industry. AFRIKAANSE OPSOMMING: Navorsing het getoon dat vervaardiging 'n sentrale rol speel in die ontwikkeling van 'n land se ekonomie en 'n sterk vervaardigingsaktiwiteit kan die welstand van sy burgers verbeter. Die verbetering van vervaardigingsaktiwiteit is dus een manier tot ekonomiese ontwikkeling, veral in ontwikkelende lande. Die Afrika-Unie prioritiseer vervaardiging en industriële ontwikkeling as sleuteldrywers vir ekonomiese transformasie en groei in hul ontwikkelingsbloudruk, Agenda 2063. Kontrakvervaardiging is 'n geleentheid wat ontwikkelende lande kan benut om vervaardigingsaktiwiteit te stimuleer. Kontrakvervaardiging is wanneer handelsmerkeienaars die produksie van sommige of al hul produkte aan 'n derdepartyvervaardiger uitkontrakteer. Goed funksionerende kontrakvervaardigingsmaatskappye bied verskeie voordele aan handelsmerkeienaars en kan lei tot meer handelsmerke op die mark sonder dat die handelsmerkeienaars in vervaardigingsfasiliteite en kapasiteit belê. Dit verhoog vervaardigingsaktiwiteit en uiteindelik industriële en ekonomiese ontwikkeling. In Suid-Afrika het verskeie toonaangewende kontrakvervaardigingsmaatskappye die afgelope paar jaar om verskeie redes misluk. Daar is 'n geleentheid om kontrakvervaardigingskapasiteit te verhoog om globale handelsmerke te lok, gegewe Suid-Afrika se leidende ekonomiese posisie in Afrika. 'n Oorsig van die literatuur het getoon dat daar geen raamwerke, modelle of gidse is wat ontwikkel is uit kritieke suksesfaktore vir kontrakvervaardiging of vervaardigingsuitkontraktering in die verbruikersprodukte-voorsieningsketting nie. Hierdie navorsing het ten doel gehad om daardie gaping in die literatuur te sluit deur 'n raamwerk vir kritieke suksesfaktore en 'n bestuursgids te ontwikkel om aspirant- en bestaande kontrakvervaardigingsmaatskappye te help om volhoubare sukses as strategiese vennote in die handelsmerkeienaars se voorsieningsketting te behaal. Die ontwikkelingsproses van die raamwerk en bestuursgids is gelei deur die ontwerpwetenskapnavorsingsmetodologie. Die data-insameling is gedoen deur 'n literatuuroorsig en 'n twee-ronde Delphi-studie met kundiges in kontrakvervaardiging om die kritieke suksesfaktore vir vervaardigingsuitkontraktering en kontrakvervaardiging te identifiseer. Die suksesfaktore wat na vore gekom het, was die hoofinsette in die konseptuele raamwerkontwerp. Die konseptuele raamwerk het leiding ingesluit oor die implementering van die suksesfaktore, sowel as die rangorde van die kritieke suksesfaktore vir die prioritisering van implementering. Die raamwerk en bestuursgids is getoets, gevalideer en verfyn in vier kontrakvervaardigingsmaatskappye in Suid-Afrika. Die resultate van hierdie demonstrasie was die ontwikkeling van die finale raamwerk en bestuursgids wat kontrakvervaardigingsmaatskappye help om volhoubare sukses te behaal. Die nuwigheid van hierdie navorsing is dat dit die eerste raamwerk vir kritieke suksesfaktore en bestuursgids ontwikkel het om die unieke behoeftes van kontrakvervaardigingsmaatskappye aan te spreek. Dit het insette van die akademie (literatuuroorsigte en portuuroorsigte van hierdie navorsingsartikels voor publikasie in tydskrifte) en die industrie (kundiges oor kontrakvervaardiging wat handelsmerkeienaars verteenwoordig, en die bestuur en personeel by kontrakvervaardigingsmaatskappye) gehad. Hierdie navorsing dra by tot navorsing en literatuur oor vervaardigingsuitkontraktering en kontrakvervaardiging en het praktiese toepassings in die vervaardigingsbedryf. Doctoral 2025-12-23T12:40:49Z 2025-12-23T12:40:49Z 2025-12 Thesis https://scholar.sun.ac.za/handle/10019.1/134690 en Stellenbosch University xvi, 288 pages : illustrations application/pdf Stellenbosch : Stellenbosch University |
| spellingShingle | Supply chain management Manufactures -- Contracting out Sustainable development Mahove, Trust Taziva A critical success factors framework for sustainable contract manufacturing companies in the consumer products supply chain in South Africa |
| title | A critical success factors framework for sustainable contract manufacturing companies in the consumer products supply chain in South Africa |
| title_full | A critical success factors framework for sustainable contract manufacturing companies in the consumer products supply chain in South Africa |
| title_fullStr | A critical success factors framework for sustainable contract manufacturing companies in the consumer products supply chain in South Africa |
| title_full_unstemmed | A critical success factors framework for sustainable contract manufacturing companies in the consumer products supply chain in South Africa |
| title_short | A critical success factors framework for sustainable contract manufacturing companies in the consumer products supply chain in South Africa |
| title_sort | critical success factors framework for sustainable contract manufacturing companies in the consumer products supply chain in south africa |
| topic | Supply chain management Manufactures -- Contracting out Sustainable development |
| url | https://scholar.sun.ac.za/handle/10019.1/134690 |
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