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Familiarity and function : human‑computer interaction and trust in organizations
Thesis (MPhil)--Stellenbosch University, 2026.
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| Format: | Thesis |
| Language: | English |
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Stellenbosch : Stellenbosch University
2026
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| _version_ | 1867614004359200768 |
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| access_status_str | Open Access |
| author | Dreyer, Johannes Augustus |
| author2 | Maasdorp, C. H. |
| author_browse | Dreyer, Johannes Augustus Maasdorp, C. H. |
| author_facet | Maasdorp, C. H. Dreyer, Johannes Augustus |
| author_sort | Dreyer, Johannes Augustus |
| collection | Thesis |
| dc_rights_str_mv | Stellenbosch University |
| description | Thesis (MPhil)--Stellenbosch University, 2026. |
| format | Thesis |
| id | oai:scholar.sun.ac.za:10019.1/135489 |
| institution | Stellenbosch University (South Africa) |
| language | English |
| last_indexed | 2026-06-10T12:45:08.467Z |
| license_str | Other — see source repository |
| provenance_str_mv | Harvested via OAI-PMH from SUNScholar — Stellenbosch University Repository |
| publishDate | 2026 |
| publishDateRange | 2026 |
| publishDateSort | 2026 |
| publisher | Stellenbosch : Stellenbosch University |
| publisherStr | Stellenbosch : Stellenbosch University |
| record_format | dspace |
| source_str | SUNScholar — Stellenbosch University Repository |
| spelling | oai:scholar.sun.ac.za:10019.1/135489 Familiarity and function : human‑computer interaction and trust in organizations Dreyer, Johannes Augustus Maasdorp, C. H. Stellenbosch University. Faculty of Arts and Social Sciences. Dept. of Information Science. Information technology -- Social aspects Trust -- Measurement Human-computer interaction -- Social aspects Organizational behavior -- Case studies Organizational effectiveness -- Case studies UCTD Thesis (MPhil)--Stellenbosch University, 2026. Dreyer, J. A. 2026. Familiarity and Function: Human‑Computer Interaction and Trust in Organizations. Unpublished masters thesis. Stellenbosch: Stellenbosch University [online]. Available:https://scholar.sun.ac.za/items/acea7cee-0d1c-434f-947f-ab9d50c15dc1 ENGLISH SUMMARY: The thesis employed a qualitative case study approach with interviews based on a conceptual framework developed from existing literature. The aim was to research the impact information technology usage has on trust within organisations, propose different methods of trust research based on verified measurable trust models, and provide practical ways for organisations to determine the impact of information technology usage on trust within their operations. The associations and rationale between technology trust attributes and their influence on interpersonal trust within organisations suggest that, within the context of information technology usage, information technology capital could be measured as part of interpersonal trust attributes. By synthesizing technology trust attributes with interpersonal trust attributes, this approach sheds light on how information technology usage impacts organisations. This is based on verified trust research models and proposes a new information technology trust model called the Information Technology Trust Inventory (ITTI. It integrates insights from the Behavioural Trust Inventory model and interview data from the qualitative case study, providing evidence of this phenomenon. Twelve participants from an information technology consultancy background were included in this study. Findings from this research show that technology trust influences interpersonal trust within organisations. From a practical standpoint, organisations will recognize the impact of technology trust on interpersonal trust, not only at a theoretical level but also in practice. By using the proposed model (ITTI), they can assess levels of trust within their organisations. AFRIKAANSE OPSOMMING: Die proefskrif het ’n kwalitatiewe gevallestudiebenadering gebruik met onderhoude gebaseer op ’n konseptuele raamwerk wat uit bestaande literatuur ontwikkel is. Die doel is om die impak van inligtings‑tegnologie gebruik op vertroue binne organisasies na te vors, verskillende metodes van vertroue navorsing voor te stel gebaseer op geverifieerde meetbare vertroue modelle, en praktiese maniere te verskaf vir organisasies om die impak van inligtings‑tegnologie gebruik op vertroue binne hul bedrywighede te bepaal. Die assosiasies en rasionaal tussen tegnologie vertroue einskappe en hul invloed op interpersoonlike vertroue binne organisasies dui daarop dat, binne die konteks van inligtingstegnologie gebruik, inligtings‑tegnologie kapitaal gemeet kan word as deel van interpersoonlike vertroue kenmerke. Deur tegnologie vertroue eienskappe met interpersoonlike vertroue eienskappe te sintetiseer, werp hierdie benadering lig op hoe inligtings‑tegnologie gebruik vertroue in organisasies beinvloed. Dit is gebaseer op geverifieerde vetroue navorsings modelle en stel ’n nuwe inligtings‑tegnologie vertrouens model genaamd die ‘Information Technology Trust Inventory’ voor. Dit integreer insigte van die ‘Behavioral Trust Inventory’ model en onderhoud data van die kwalitatiewe gevallestudie, wat bewyse van hierdie verskynsel verskaf. Twaalf deelnemers met ’n agtergrond in inligtingstegnologie‑konsultasie was in hierdie studie ingesluit. Die bevindings van hierdie navorsing toon dat tegnologievertroue interpersoonlike vertroue binne organisasies beinvloed. Vanuit ’n praktiese oogpunt sal organisasies die impak van tegnologievertroue op interpersoonlike vertroue herken, nie net op ’n teoretiese vlak nie, maar ook in die praktyk. Deur die voorgestelde model (ITTI) te gebruik, kan hulle vlakke van vertroue binne hul organisasies evalueer. Masters 2026-03-24T08:54:08Z 2026-03-24T08:54:08Z 2026-03 Thesis https://scholar.sun.ac.za/handle/10019.1/135489 en Stellenbosch University xiv, 204 pages : illustrations, includes annexures application/pdf Stellenbosch : Stellenbosch University |
| spellingShingle | Information technology -- Social aspects Trust -- Measurement Human-computer interaction -- Social aspects Organizational behavior -- Case studies Organizational effectiveness -- Case studies UCTD Dreyer, Johannes Augustus Familiarity and function : human‑computer interaction and trust in organizations |
| title | Familiarity and function : human‑computer interaction and trust in organizations |
| title_full | Familiarity and function : human‑computer interaction and trust in organizations |
| title_fullStr | Familiarity and function : human‑computer interaction and trust in organizations |
| title_full_unstemmed | Familiarity and function : human‑computer interaction and trust in organizations |
| title_short | Familiarity and function : human‑computer interaction and trust in organizations |
| title_sort | familiarity and function human computer interaction and trust in organizations |
| topic | Information technology -- Social aspects Trust -- Measurement Human-computer interaction -- Social aspects Organizational behavior -- Case studies Organizational effectiveness -- Case studies UCTD |
| url | https://scholar.sun.ac.za/handle/10019.1/135489 |
| work_keys_str_mv | AT dreyerjohannesaugustus familiarityandfunctionhumancomputerinteractionandtrustinorganizations |