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Developing a model to improve service delivery regarding the monitoring of policing conduct
Thesis (MPA (School of Public Management and Planning))--University of Stellenbosch, 2005.
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| Format: | Thesis |
| Language: | English |
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Stellenbosch : University of Stellenbosch
2008
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| _version_ | 1867613773221593088 |
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| access_status_str | Open Access |
| author | Bardien, Zubaida |
| author2 | Ketel, Belinda |
| author_browse | Bardien, Zubaida Ketel, Belinda |
| author_facet | Ketel, Belinda Bardien, Zubaida |
| author_sort | Bardien, Zubaida |
| collection | Thesis |
| dc_rights_str_mv | University of Stellenbosch |
| description | Thesis (MPA (School of Public Management and Planning))--University of Stellenbosch, 2005. |
| format | Thesis |
| id | oai:scholar.sun.ac.za:10019.1/2327 |
| institution | Stellenbosch University (South Africa) |
| language | English |
| last_indexed | 2026-06-10T12:41:28.315Z |
| license_str | Other — see source repository |
| provenance_str_mv | Harvested via OAI-PMH from SUNScholar — Stellenbosch University Repository |
| publishDate | 2008 |
| publishDateRange | 2008 |
| publishDateSort | 2008 |
| publisher | Stellenbosch : University of Stellenbosch |
| publisherStr | Stellenbosch : University of Stellenbosch |
| record_format | dspace |
| source_str | SUNScholar — Stellenbosch University Repository |
| spelling | oai:scholar.sun.ac.za:10019.1/2327 Developing a model to improve service delivery regarding the monitoring of policing conduct Bardien, Zubaida Ketel, Belinda University of Stellenbosch. Faculty of Economic and Management Sciences. School of Public Management and Planning. Police -- Complaints against -- South Africa Community policing -- South Africa Dissertations -- Public management and planning Theses -- Public management and planning Police conduct -- South Africa School of Public Management and Planning Thesis (MPA (School of Public Management and Planning))--University of Stellenbosch, 2005. The purpose of this thesis is to develop a new model to improve service delivery regarding the monitoring of policing conduct. A comparative study of international civilian oversight bodies dealing with complaints against the police will be conducted to develop and implement an appropriate model to replace the current referral model with an investigative monitoring system to improve processes that ensure that the police remain accountable for their performance and conduct. The research design will both encompass model building and comparative studies. The basis of the theoretical framework of this thesis is service delivery which is the significance of developing a new model for the Policing Complaints Centre. Service delivery is dealt with in terms of the service industry and service processes, its functioning regarding problem solving, finance and accountability, the challenges facing service delivery and the basic principles and values governing public administration and the role and function of the Public Service Commission. The Legislative Framework for Monitoring Policing Conduct is stipulated in the Constitution of the Republic of South Africa, Act 108 of 1996 and the South African Police Service Act, Act 68 of 1995. This includes the policing functions vested in the Provinces and particularly the mandate of the Policing Complaints Centre in terms of the monitoring policing conduct as well as the limitations set on the provinces. Independent Police Complaints Commission of the United Kingdom. These models will be used because both these civilian oversight bodies operate independently from the policing agencies and therefore the credibility and integrity of the complaints model will be upheld. The main objectives of the new model will be to address the issues of the complainants and provide feedback as soon as possible to the complainants so that public confidence and trust in the police and in the complaints system of the Department can be increased. The new model will concentrate on a different method of dealing with complaints in that all complaints will firstly be evaluated to ascertain whether it is an inquiry or if it is a complaint. If is an enquiry it will be referred to the relevant authority and if it is a complaint it must be decided if an investigation will be conducted, or if an intervention in the form of a formal mediation or informal mediation must take place or in the monitoring of an investigation/inquiry. It has been recommended that the new complaints model and the database management system be implemented to ascertain whether this new model is keeping the police accountable for their performance and conduct. Masters 2008-06-30T10:46:25Z 2010-06-01T08:46:10Z 2008-06-30T10:46:25Z 2010-06-01T08:46:10Z 2005-12 Thesis http://hdl.handle.net/10019.1/2327 en University of Stellenbosch application/pdf Stellenbosch : University of Stellenbosch |
| spellingShingle | Police -- Complaints against -- South Africa Community policing -- South Africa Dissertations -- Public management and planning Theses -- Public management and planning Police conduct -- South Africa School of Public Management and Planning Bardien, Zubaida Developing a model to improve service delivery regarding the monitoring of policing conduct |
| title | Developing a model to improve service delivery regarding the monitoring of policing conduct |
| title_full | Developing a model to improve service delivery regarding the monitoring of policing conduct |
| title_fullStr | Developing a model to improve service delivery regarding the monitoring of policing conduct |
| title_full_unstemmed | Developing a model to improve service delivery regarding the monitoring of policing conduct |
| title_short | Developing a model to improve service delivery regarding the monitoring of policing conduct |
| title_sort | developing a model to improve service delivery regarding the monitoring of policing conduct |
| topic | Police -- Complaints against -- South Africa Community policing -- South Africa Dissertations -- Public management and planning Theses -- Public management and planning Police conduct -- South Africa School of Public Management and Planning |
| url | http://hdl.handle.net/10019.1/2327 |
| work_keys_str_mv | AT bardienzubaida developingamodeltoimproveservicedeliveryregardingthemonitoringofpolicingconduct |