Full Text Available
Note: Clicking the button above will open the full text document at the original institutional repository in a new window.
The relationship between occupational stress, emotional intelligence and coping strategies in air traffic controllers
Thesis (MComm (Industrial Psychology))--University of Stellenbosch, 2009.
Saved in:
| Main Author: | |
|---|---|
| Other Authors: | |
| Format: | Thesis |
| Language: | English |
| Published: |
Stellenbosch : University of Stellenbosch
2009
|
| Subjects: | |
| Tags: |
No Tags, Be the first to tag this record!
|
| _version_ | 1867613905455415296 |
|---|---|
| access_status_str | Open Access |
| author | Brink, Estelle |
| author2 | Nel, Petrus |
| author_browse | Brink, Estelle Nel, Petrus |
| author_facet | Nel, Petrus Brink, Estelle |
| author_sort | Brink, Estelle |
| collection | Thesis |
| dc_rights_str_mv | University of Stellenbosch |
| description | Thesis (MComm (Industrial Psychology))--University of Stellenbosch, 2009. |
| format | Thesis |
| id | oai:scholar.sun.ac.za:10019.1/2661 |
| institution | Stellenbosch University (South Africa) |
| language | English |
| last_indexed | 2026-06-10T12:43:34.445Z |
| license_str | Other — see source repository |
| provenance_str_mv | Harvested via OAI-PMH from SUNScholar — Stellenbosch University Repository |
| publishDate | 2009 |
| publishDateRange | 2009 |
| publishDateSort | 2009 |
| publisher | Stellenbosch : University of Stellenbosch |
| publisherStr | Stellenbosch : University of Stellenbosch |
| record_format | dspace |
| source_str | SUNScholar — Stellenbosch University Repository |
| spelling | oai:scholar.sun.ac.za:10019.1/2661 The relationship between occupational stress, emotional intelligence and coping strategies in air traffic controllers Brink, Estelle Nel, Petrus University of Stellenbosch. Faculty of Economic and Management Sciences. Dept. of Industrial Psychology. Dissertations -- Industrial psychology Theses -- Industrial psychology Air traffic control -- Psychological aspects. Air traffic controllers -- Job stress Emotional intelligence Stress management Thesis (MComm (Industrial Psychology))--University of Stellenbosch, 2009. The aim of this study was to determine whether there is a relationship between Emotional Intelligence, Stress and Coping Strategies in the occupation of air traffic control. The focus was to determine whether the Emotional Intelligence of an Air Traffic Controller might have an effect on the recognition and management of stressful situations, and influence the way they select coping strategies. Due to a lack of research on air traffic control in South Africa, focus are not only on the stress levels of Air Traffic Controllers, but also how their Emotional Intelligence could assist in the recognition and management of the stress they experience, and ultimately then contribute to select appropriate Coping Strategies. A literature study discussed the role of Air Traffic Controllers, and factors that contribute to them experiencing stress. The constructs of Stress, Emotional Intelligence and Coping were elaborated on in detail. The constructs were defined as follows: Stress, as any demand eliciting a negative emotional state, that exceeds an individual’s resources to cope; Emotional Intelligence, as the process of emotional information processing consisting of the dimensions of Self Awareness, Self Regulation, Motivation, Empathy and Social Skills (Rahim & Minors, 2003); and Coping as the efforts to manage environmental and internal demands and conflicts which tax or exceed a person’s resources (Lazarus & Launier, 1978). Masters 2009-03-01T18:24:49Z 2010-06-01T08:54:42Z 2009-03-01T18:24:49Z 2010-06-01T08:54:42Z 2009-03 Thesis http://hdl.handle.net/10019.1/2661 en University of Stellenbosch application/pdf Stellenbosch : University of Stellenbosch |
| spellingShingle | Dissertations -- Industrial psychology Theses -- Industrial psychology Air traffic control -- Psychological aspects. Air traffic controllers -- Job stress Emotional intelligence Stress management Brink, Estelle The relationship between occupational stress, emotional intelligence and coping strategies in air traffic controllers |
| title | The relationship between occupational stress, emotional intelligence and coping strategies in air traffic controllers |
| title_full | The relationship between occupational stress, emotional intelligence and coping strategies in air traffic controllers |
| title_fullStr | The relationship between occupational stress, emotional intelligence and coping strategies in air traffic controllers |
| title_full_unstemmed | The relationship between occupational stress, emotional intelligence and coping strategies in air traffic controllers |
| title_short | The relationship between occupational stress, emotional intelligence and coping strategies in air traffic controllers |
| title_sort | relationship between occupational stress emotional intelligence and coping strategies in air traffic controllers |
| topic | Dissertations -- Industrial psychology Theses -- Industrial psychology Air traffic control -- Psychological aspects. Air traffic controllers -- Job stress Emotional intelligence Stress management |
| url | http://hdl.handle.net/10019.1/2661 |
| work_keys_str_mv | AT brinkestelle therelationshipbetweenoccupationalstressemotionalintelligenceandcopingstrategiesinairtrafficcontrollers AT brinkestelle relationshipbetweenoccupationalstressemotionalintelligenceandcopingstrategiesinairtrafficcontrollers |