Ganzevoort, B. W., & Leibold, M. (2012). Leveraging connectivity to innovate for a differentiated customer experience: A study into the management of interaction between financial services organisations and their external environment to enhance the innovation process for the delivery of a differentiated customer experience. Stellenbosch : Stellenbosch University.
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Chicago Style (17th ed.) Citation
Ganzevoort, Boto Wybrand, and M. Leibold. Leveraging Connectivity to Innovate for a Differentiated Customer Experience: A Study into the Management of Interaction Between Financial Services Organisations and Their External Environment to Enhance the Innovation Process for the Delivery of a Differentiated Customer Experience. Stellenbosch : Stellenbosch University, 2012.
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MLA (9th ed.) Citation
Ganzevoort, Boto Wybrand, and M. Leibold. Leveraging Connectivity to Innovate for a Differentiated Customer Experience: A Study into the Management of Interaction Between Financial Services Organisations and Their External Environment to Enhance the Innovation Process for the Delivery of a Differentiated Customer Experience. Stellenbosch : Stellenbosch University, 2012.
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Warning: These citations may not always be 100% accurate.