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Perceptions of municipal services by the Nelson Mandela Metropolitan Municipality residents in the Eastern Cape of South Africa

Thesis (MPA) -- University of Stellenbosch, 2007.

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Main Author: Mafuya, Mlondolozi
Other Authors: Schwella, Erwin
Format: Thesis
Language:en_ZA
Published: Stellenbosch : Stellenbosch University 2012
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access_status_str Open Access
author Mafuya, Mlondolozi
author2 Schwella, Erwin
author_browse Mafuya, Mlondolozi
Schwella, Erwin
author_facet Schwella, Erwin
Mafuya, Mlondolozi
author_sort Mafuya, Mlondolozi
collection Thesis
dc_rights_str_mv Stellenbosch University
description Thesis (MPA) -- University of Stellenbosch, 2007.
format Thesis
id oai:scholar.sun.ac.za:10019.1/50736
institution Stellenbosch University (South Africa)
language en_ZA
last_indexed 2026-06-10T12:44:24.378Z
license_str Other — see source repository
provenance_str_mv Harvested via OAI-PMH from SUNScholar — Stellenbosch University Repository
publishDate 2012
publishDateRange 2012
publishDateSort 2012
publisher Stellenbosch : Stellenbosch University
publisherStr Stellenbosch : Stellenbosch University
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source_str SUNScholar — Stellenbosch University Repository
spelling oai:scholar.sun.ac.za:10019.1/50736 Perceptions of municipal services by the Nelson Mandela Metropolitan Municipality residents in the Eastern Cape of South Africa Mafuya, Mlondolozi Schwella, Erwin Stellenbosch University. Faculty of Economic and Management Sciences. School of Public Leadership. Municipal services -- South Africa -- Eastern Cape -- Public opinion Dissertations -- Public management and planning Thesis (MPA) -- University of Stellenbosch, 2007. ENGLISH ABSTRACT: An exploratory study was undertaken to explore Walmer Township residents' perceptions of Nelson Mandela Metropolitan Municipality (NMMM) services. To this end, a household survey was conducted, involving a systematic random sample of 100 household heads. Data was collected using a pilot tested structured questionnaire by trained interviewers. Male respondents (52%) were slightly more than female ones (48%). Respondents were middle aged (mean age= 40.39, SD = 13.99), predominantly African (94.9%), earned less than R3000 (75%), employed (58%) and had high school (45%) and tertiary education (28%). They were mainly single (43%) and married (40%), living in their own homes (68%), and had stayed in the municipality for more than three years (57%). AFRIKAANSE OPSOMMING: 'n Verkennende studie is onderneem om ondersoek in te stel na die persepsies van inwoners van die Walmer Township wat betref die Nelson Mandela Metropolitaanse Munisipaliteit (NMMM) se dienste. 'n Huishoudelike opname is met hierdie doel uitgevoer en het 'n sistematiese ewekansige steekproef van 100 hoof de van huishoudings behels. Opgeleide ondervraers het data ingesamel deur 'n gestruktureerde loodsvraelys te gebruik. Daar was effens meer manlike respondente (52%) as vroulikes ( 48%). Respondente was middeljarig (gemiddelde ouderdom = 40.39, standaard afwyking = 13.99), oorwegend Afrikane (94.9%) wat minder as R3 000 verdien (75%), werkend (58%) en met hoerskool (45%) en tersiere (28%) opleiding. Hulle was oorwegend enkellopend (43%) en getroud (40%), woonagtig in hulle eie huise (68%) en bly reeds langer as drie jaar in die munisipale gebied (57%). Masters 2012-08-27T11:33:34Z 2012-08-27T11:33:34Z 2007-03 Thesis http://hdl.handle.net/10019.1/50736 en_ZA Stellenbosch University 143 leaves : illustrations application/pdf Stellenbosch : Stellenbosch University
spellingShingle Municipal services -- South Africa -- Eastern Cape -- Public opinion
Dissertations -- Public management and planning
Mafuya, Mlondolozi
Perceptions of municipal services by the Nelson Mandela Metropolitan Municipality residents in the Eastern Cape of South Africa
title Perceptions of municipal services by the Nelson Mandela Metropolitan Municipality residents in the Eastern Cape of South Africa
title_full Perceptions of municipal services by the Nelson Mandela Metropolitan Municipality residents in the Eastern Cape of South Africa
title_fullStr Perceptions of municipal services by the Nelson Mandela Metropolitan Municipality residents in the Eastern Cape of South Africa
title_full_unstemmed Perceptions of municipal services by the Nelson Mandela Metropolitan Municipality residents in the Eastern Cape of South Africa
title_short Perceptions of municipal services by the Nelson Mandela Metropolitan Municipality residents in the Eastern Cape of South Africa
title_sort perceptions of municipal services by the nelson mandela metropolitan municipality residents in the eastern cape of south africa
topic Municipal services -- South Africa -- Eastern Cape -- Public opinion
Dissertations -- Public management and planning
url http://hdl.handle.net/10019.1/50736
work_keys_str_mv AT mafuyamlondolozi perceptionsofmunicipalservicesbythenelsonmandelametropolitanmunicipalityresidentsintheeasterncapeofsouthafrica