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The role of AI-driven chatbots in enhancing sustainable customer service: a survey-based study on consumer perceptions
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| Published in: | Journal of Innovation and Entrepreneurship |
|---|---|
| Format: | Online Article RSS Article |
| Published: |
2026
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| Subjects: | |
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| _version_ | 1864030192430743555 |
|---|---|
| collection | WordPress RSS FRELIP Feed Integration |
| container_title | Journal of Innovation and Entrepreneurship |
| description | |
| discipline_display | Social Sciences |
| discipline_facet | Social Sciences |
| format | Online Article RSS Article |
| genre | Journal Article |
| id | rss_article:41938 |
| institution | FRELIP |
| journal_source_facet | Journal of Innovation and Entrepreneurship |
| publishDate | 2026 |
| publishDateSort | 2026 |
| record_format | rss_article |
| spellingShingle | The role of AI-driven chatbots in enhancing sustainable customer service: a survey-based study on consumer perceptions Economic Systems, Theories and History Economics Social Sciences |
| sub_discipline_display | Economics |
| sub_discipline_facet | Economics |
| subject_display | Economic Systems, Theories and History Economics Social Sciences Economic Systems, Theories and History Economics Social Sciences |
| subject_facet | Economic Systems, Theories and History Economics Social Sciences |
| title | The role of AI-driven chatbots in enhancing sustainable customer service: a survey-based study on consumer perceptions |
| title_auth | The role of AI-driven chatbots in enhancing sustainable customer service: a survey-based study on consumer perceptions |
| title_full | The role of AI-driven chatbots in enhancing sustainable customer service: a survey-based study on consumer perceptions |
| title_fullStr | The role of AI-driven chatbots in enhancing sustainable customer service: a survey-based study on consumer perceptions |
| title_full_unstemmed | The role of AI-driven chatbots in enhancing sustainable customer service: a survey-based study on consumer perceptions |
| title_short | The role of AI-driven chatbots in enhancing sustainable customer service: a survey-based study on consumer perceptions |
| title_sort | the role of ai-driven chatbots in enhancing sustainable customer service: a survey-based study on consumer perceptions |
| topic | Economic Systems, Theories and History Economics Social Sciences |
| url | https://link.springer.com/article/10.1186/s13731-026-00653-6 |