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The role of AI-driven chatbots in enhancing sustainable customer service: a survey-based study on consumer perceptions
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| Published in: | Journal of Innovation and Entrepreneurship |
|---|---|
| Format: | Online Article RSS Article |
| Published: |
2026
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| Subjects: | |
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| _version_ | 1868553530070007808 |
|---|---|
| collection | WordPress RSS FRELIP Feed Integration |
| container_title | Journal of Innovation and Entrepreneurship |
| description | |
| discipline_display | Economic Systems, Theories and History |
| discipline_facet | Economic Systems, Theories and History |
| format | Online Article RSS Article |
| genre | Journal Article |
| id | rss_article:75934 |
| institution | FRELIP |
| journal_source_facet | Journal of Innovation and Entrepreneurship |
| last_indexed | 2026-06-20T21:38:21.553Z |
| publishDate | 2026 |
| publishDateSort | 2026 |
| record_format | rss_article |
| spellingShingle | The role of AI-driven chatbots in enhancing sustainable customer service: a survey-based study on consumer perceptions Economic Systems, Theories and History General Economic Systems, Theories and History |
| sub_discipline_display | General |
| sub_discipline_facet | General |
| subject_display | Economic Systems, Theories and History General Economic Systems, Theories and History |
| subject_facet | Economic Systems, Theories and History General Economic Systems, Theories and History |
| title | The role of AI-driven chatbots in enhancing sustainable customer service: a survey-based study on consumer perceptions |
| title_alt | El papel de los chatbots impulsados por IA en la mejora del servicio al cliente sostenible: un estudio basado en encuestas sobre percepciones del consumidor Le rôle des chatbots pilotés par l'IA dans l'amélioration du service client durable : une étude basée sur un sondage des perceptions des consommateurs O papel dos chatbots impulsionados por IA na melhoria do atendimento ao cliente sustentável: um estudo baseado em pesquisa sobre percepções do consumidor |
| title_auth | The role of AI-driven chatbots in enhancing sustainable customer service: a survey-based study on consumer perceptions |
| title_es_txt | El papel de los chatbots impulsados por IA en la mejora del servicio al cliente sostenible: un estudio basado en encuestas sobre percepciones del consumidor |
| title_fr_txt | Le rôle des chatbots pilotés par l'IA dans l'amélioration du service client durable : une étude basée sur un sondage des perceptions des consommateurs |
| title_full | The role of AI-driven chatbots in enhancing sustainable customer service: a survey-based study on consumer perceptions |
| title_fullStr | The role of AI-driven chatbots in enhancing sustainable customer service: a survey-based study on consumer perceptions |
| title_full_unstemmed | The role of AI-driven chatbots in enhancing sustainable customer service: a survey-based study on consumer perceptions |
| title_pt_txt | O papel dos chatbots impulsionados por IA na melhoria do atendimento ao cliente sustentável: um estudo baseado em pesquisa sobre percepções do consumidor |
| title_short | The role of AI-driven chatbots in enhancing sustainable customer service: a survey-based study on consumer perceptions |
| title_sort | the role of ai-driven chatbots in enhancing sustainable customer service: a survey-based study on consumer perceptions |
| topic | Economic Systems, Theories and History General Economic Systems, Theories and History |
| url | https://link.springer.com/article/10.1186/s13731-026-00653-6 |