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The relationship between authentic leadership, job demands, job resources, psychological capital, and burnout in a call centre work environment
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Work dysfunctions and their consequences as experienced by call centre agents
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Fear of covid-19 and call centre operator engagement and burnout
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The relationship between job demands, job resources, engagement, burnout and intention to quit
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Exploring the relationship between burnout, emotional labour and emotional intelligence : a study on call centre representatives
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The efficacy and feasibility of incorporating a standing workstation for perceived low back pain and disability, among call centre workers : a pilot single case study
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The elaboration, modification and empirical testing of the Spies burnout structural model
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Emotional labour and the experience of emotional exhaustion amongst customer service representatives in a call centre
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An empirical evaluation of a primed-goal intervention on call center representatives in South Africa
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'n Bedryfsielkundige ondersoek na die verband tussen emosionele intelligensie en werksprestasie in die oproepsentrum-omgewing
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The relationship between work-family conflict and burnout amongst call center employees: Optimism and a moderator
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An investigation into the core competencies of an ideal call centre agent
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A comprehensive psychometric audit of an existing selection procedure
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Breastfeeding experiences of call centre agents
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Call centre design, operation and optimisation : a structured and scientific based approach
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Factors influencing performance of call centre agents : a study of a South African outsourced call centre
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The relationship amongst locus of control, self-determination and job satisfaction in call centres
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How the distressed personality, job demands and resources relate to customer service agents' engagement and burnout
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The relationship between CTB2 numeracy scores and work performance of call centre agents in a South African retail company
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How job demands and resources predict burnout, engagement and intention to quit in call centres
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An exploration of work-related stress and support structures experienced by occupational therapists working at a physical rehabilitation unit
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Engagement in call centres : exploring eliciting factors
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Die beroepstelsel van die Nederduitse Gereformeerde Kerk : 'n skriftuurlike fundering en kerkregtelike ontleding
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An investigation of burnout amongst medical social workers working in children's wards
