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The role of using the balanced scorecard in improving performance in nonprofit organizations:The case study from Egypt
Any organizations face daily challenges whether they are for-profit or non-profit. They try to achieve their goals by putting a system for monitoring their daily working process with their strategic plan and assessing the outcomes for achieving the organization’s mission. Non-profit organizations di...
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| Format: | Thesis |
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AUC Knowledge Fountain
2016
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| _version_ | 1867613410850504704 |
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| access_status_str | Open Access |
| author | Elgammal, Nihal Ramzy |
| author_browse | Elgammal, Nihal Ramzy |
| author_facet | Elgammal, Nihal Ramzy |
| author_sort | Elgammal, Nihal Ramzy |
| collection | Thesis |
| dc_rights_str_mv | The author retains all rights with regard to copyright. The author certifies that written permission from the owner(s) of third-party copyrighted matter included in the thesis, dissertation, paper, or record of study has been obtained. The author further certifies that IRB approval has been obtained for this thesis, or that IRB approval is not necessary for this thesis. Insofar as this thesis, dissertation, paper, or record of study is an educational record as defined in the Family Educational Rights and Privacy Act (FERPA) (20 USC 1232g), the author has granted consent to disclosure of it to anyone who requests a copy. |
| description | Any organizations face daily challenges whether they are for-profit or non-profit. They try to achieve their goals by putting a system for monitoring their daily working process with their strategic plan and assessing the outcomes for achieving the organization’s mission. Non-profit organizations differ from profit-driven organizations because they have defined themselves around their mission or services rather than on financial returns. This is why the services provided by such organizations are highly intangible and difficult to measure. The Balanced Scorecard measures the performance of an organization, regardless of its nature, by using four perspectives; tangible asset- Financial and intangible assets; Customer, Internal Process and Learning and Growth in balance to assure that all the work elements are covered. Thus, in light of this concept, the purpose of this study is to explore the relationship between the four perspectives of the Balanced Scorecard and the effective organizational performance and its adaptability to the case study, so that it can adopt the Balanced Scorecard as a strategic management measurement tool for measuring the effectiveness of their performance. The research tested the basic hypothesis which is: There is a significant statistical relationship between improve effective performance of the case study and the use of the Balanced Scorecard perspectives. The results of the statistical analysis of the data showed strongly of the study on that using the Balanced Scorecard can significantly help improve the effective performance of organization |
| format | Thesis |
| id | oai:fount.aucegypt.edu:etds-1581 |
| institution | American University in Cairo (Egypt) |
| last_indexed | 2026-06-10T12:35:42.290Z |
| license_str | Other — see source repository |
| provenance_str_mv | Harvested via OAI-PMH from AUC Knowledge Fountain — bepress |
| publishDate | 2016 |
| publishDateRange | 2016 |
| publishDateSort | 2016 |
| publisher | AUC Knowledge Fountain |
| publisherStr | AUC Knowledge Fountain |
| record_format | dspace |
| source_str | AUC Knowledge Fountain — bepress |
| spelling | oai:fount.aucegypt.edu:etds-1581 The role of using the balanced scorecard in improving performance in nonprofit organizations:The case study from Egypt Elgammal, Nihal Ramzy Any organizations face daily challenges whether they are for-profit or non-profit. They try to achieve their goals by putting a system for monitoring their daily working process with their strategic plan and assessing the outcomes for achieving the organization’s mission. Non-profit organizations differ from profit-driven organizations because they have defined themselves around their mission or services rather than on financial returns. This is why the services provided by such organizations are highly intangible and difficult to measure. The Balanced Scorecard measures the performance of an organization, regardless of its nature, by using four perspectives; tangible asset- Financial and intangible assets; Customer, Internal Process and Learning and Growth in balance to assure that all the work elements are covered. Thus, in light of this concept, the purpose of this study is to explore the relationship between the four perspectives of the Balanced Scorecard and the effective organizational performance and its adaptability to the case study, so that it can adopt the Balanced Scorecard as a strategic management measurement tool for measuring the effectiveness of their performance. The research tested the basic hypothesis which is: There is a significant statistical relationship between improve effective performance of the case study and the use of the Balanced Scorecard perspectives. The results of the statistical analysis of the data showed strongly of the study on that using the Balanced Scorecard can significantly help improve the effective performance of organization 2016-02-01T08:00:00Z thesis application/pdf https://fount.aucegypt.edu/etds/582 https://fount.aucegypt.edu/context/etds/article/1581/viewcontent/Nihal_20Elgammal.pdf The author retains all rights with regard to copyright. The author certifies that written permission from the owner(s) of third-party copyrighted matter included in the thesis, dissertation, paper, or record of study has been obtained. The author further certifies that IRB approval has been obtained for this thesis, or that IRB approval is not necessary for this thesis. Insofar as this thesis, dissertation, paper, or record of study is an educational record as defined in the Family Educational Rights and Privacy Act (FERPA) (20 USC 1232g), the author has granted consent to disclosure of it to anyone who requests a copy. Theses and Dissertations AUC Knowledge Fountain The Balanced Scorecard perspectives Effective Performance |
| spellingShingle | The Balanced Scorecard perspectives Effective Performance Elgammal, Nihal Ramzy The role of using the balanced scorecard in improving performance in nonprofit organizations:The case study from Egypt |
| title | The role of using the balanced scorecard in improving performance in nonprofit organizations:The case study from Egypt |
| title_full | The role of using the balanced scorecard in improving performance in nonprofit organizations:The case study from Egypt |
| title_fullStr | The role of using the balanced scorecard in improving performance in nonprofit organizations:The case study from Egypt |
| title_full_unstemmed | The role of using the balanced scorecard in improving performance in nonprofit organizations:The case study from Egypt |
| title_short | The role of using the balanced scorecard in improving performance in nonprofit organizations:The case study from Egypt |
| title_sort | role of using the balanced scorecard in improving performance in nonprofit organizations the case study from egypt |
| topic | The Balanced Scorecard perspectives Effective Performance |
| url | https://fount.aucegypt.edu/etds/582 https://fount.aucegypt.edu/context/etds/article/1581/viewcontent/Nihal_20Elgammal.pdf |
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